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Added 7 mins ago
Executive Director-Digital Product - Medical Cost Initiatives
CVS Health
Remote, United States
Executive Director, Technology Product Management – Medical Cost Initiatives
Added 7 mins ago
Technical Project Manager
Deloitte
New Orleans, LA
…objectives for your assigned work. On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams.…
Added 8 mins ago
Associate Director, Global Quality Business Operations
Otsuka America Pharmaceutical Inc.
Baton Rouge, LA
The Global Quality (GQ) Business Operations Associate Director is responsible for providing centralized oversight and coordination of strategic initiatives, resource planning, portfolio…
Added 8 mins ago
Lead Director, Workforce Performance & Incentive Strategy
CVS Health
Baton Rouge, LA
Partner directly with Vice Presidents and senior operational leaders to ensure workforce performance programs are delivering intended production, quality, service, and business outcomes.
Added 8 mins ago
PB
Manager, Regional Training Partner-Field Based, St. Louis or Chicago
Panera Bread
Fenton, MO
- $86,033 to $103,239 USD / year
The Regional Training Partner (RTP) is a subject matter expert in the expectations and measures of success of our certified training environments. The RTP supports one region/RVP. They…
Added 17 mins ago
Senior Cloud Licensing Specialist
iT1
Remote, United States
…The Senior Cloud Licensing Specialist reports to the Senior Director, Cloud Licensing &…
Added 17 mins ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 17 mins ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 17 mins ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 17 mins ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 17 mins ago
Medical Science Liaison (Ohio Valley) - Job ID: 2079
Ascendis Pharma
Remote, United States
…Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare…
Added 40 mins ago
CH
Nursing Director
CommonSpirit Health
Madisonville, TX
- $49.54 to $73.7 USD / hour
As our Director of Patient Care, you will be responsible for providing strategic and operational leadership for specific patient care units or services, ensuring the delivery of…
Added 40 mins ago
Value Analysis Project Manager (Partial Remote) - Sourcing and Value Analysis
UTMB Health
Webster, TX
The Value Analysis Project Manager reports to the Director of Strategic Sourcing and Value Analysis. Responsible for managing multiple Value Analysis projects, including but not limited to…
Added 41 mins ago
MI
Director of Product, Growth
McAfee, Inc.
Frisco, TX
- $141,680 USD / year
We're looking for a Director of Growth to lead our Product organization focused on customer and business growth for McAfee. This is a high-ownership leadership role responsible for how…
Added 41 mins ago
Neurointerventional Radiology Physician Assistant
HCA Healthcare
Corpus Christi, TX
…will report to the attending neurointerventionalist and the director of Stroke/ Neuroendovascular…
Added 41 mins ago
Sr Quality Manager, QMS
BD (Becton, Dickinson and Company)
El Paso, TX
Partner with Regulatory Affairs to determine regulatory reportability of changes (Prior Approval Supplement, CBE-30, CBE-0, or Annual Report) under 21 CFR 314.70 and ICH Q12, and ensure no…
Added 41 mins ago
Associate Director, Technical Services
BD (Becton, Dickinson and Company)
El Paso, TX
Review partner performance and technical data to ensure reliable execution, data integrity, and timely resolution of risks.
Added 41 mins ago
Senior Platform Architect
Citigroup
Irving, TX
Partner with the Director, product owners, security, risk, and cloud platform teams to shape roadmap and sequencing (Inventory Foundation → Orchestration → Intelligence).
Added 41 mins ago
A
Assoc Director - Analytics And Decision Intelligence
AT&T
Plano, TX
- $171,000 to $287,200 USD / year
Partner closely with data and platform engineering teams within the organization to transform governed data, metrics, semantic capabilities, and APIs into accurate, traceable, and…
Added 41 mins ago
Director of IT & Innovation
Volvo Group
Fort Worth, TX
Volvo Autonomous Solutions (VAS) is seeking a strategic, business-oriented technology leader to serve as the Director of IT & Innovation for our US Highway Solutions business. This role…
Added 42 mins ago
Director TFC Events & Brand Experience
FREEMAN
Dallas, TX
Develop and steward immersive VIP showcase programs in close partnership with the Sr. Director.
Added 42 mins ago
A
Assoc Director - Analytics And Decision Intelligence
AT&T
Dallas, TX
- $171,000 to $287,200 USD / year
Partner closely with data and platform engineering teams within the organization to transform governed data, metrics, semantic capabilities, and APIs into accurate, traceable, and…
Added 42 mins ago
Director, High Level Disinfection and Sterilization
MD Anderson Cancer Center
Houston, TX
The Director of High Level Disinfection & Sterilization is a senior leadership role responsible for developing, implementing, and overseeing enterprise-wide high level disinfection and…
Added 42 mins ago
Division Director of Nurse Leader Support
HCA Healthcare
Houston, TX
Are you ready to manage in a new era as a Division Director of Nurse Leader Support where building a healthier tomorrow is more than a job? Our HCA Houston Healthcare team is committed to…
Added 48 mins ago
Senior Director, Human Resources
Harvard University
Cambridge, MA
Reporting to the Managing Director of Human Resources Consulting, the Senior Director of Human Resources partners with leaders across Harvard Human Resources, Harvard Public Affairs &…

Closed listing

Coinbase

Senior Strategic Program Manager

Nashville, TN, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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