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Added 3 mins ago
C&
Movement Manager - Remote New York
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 3 mins ago
C&
Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 3 mins ago
C&
Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 5 mins ago
Registered Pharmacist-Hourly
Hy-Vee Inc
Burlington, IA
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Pharmacy Department Manager; Pharmacy Supervisor
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 10 mins ago
Senior Strategic Program Manager
Coinbase
Jefferson City, MO
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 11 mins ago
Technical Project Manager
Deloitte
Kansas City, MO · St. Louis, MO
…objectives for your assigned work. On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams.…
Added 24 mins ago
T
Critical Facilities Chief Engineer
TEKsystems
Ashburn, VA
- $130,000 to $150,000 USD / year
…mission-critical facility. This role supports the Facility Manager and Maintenace Manager by ensuring procedural integrity, technical excellence, risk mitigation, and operational continuity…
Added 25 mins ago
Director, Project Management - Card Planning & Delivery
Capital One
Richmond, VA · McLean, VA
As a Director, Project Manager at Capital One, you will create strategies and lead a team through high priority projects for the company. You will collaborate with smart and passionate…
Added 46 mins ago
SN
Program Manager
SOUTHWESTERN NC PLANNING & ECONOMIC DEVELOPMENT COMMISSION
Sylva, NC
- $60,000 to $70,000 USD / year
Added 46 mins ago
Program Manager
SOUTHWESTERN NC PLANNING & ECONOMIC DEVELOPMENT COMMISSION
Sylva, NC
Added 47 mins ago
Manager, Affiliate Marketing, Consumer Solutions
Labcorp
Durham, NC · Burlington, NC
Reporting to the Director of Consumer Acquisition, the Affiliate Marketing Manager will own the strategy, execution, optimization, and expansion of Labcorp OnDemand's affiliate marketing…
Added 47 mins ago
Senior Manager, Paid Social Media, Consumer Solutions
Labcorp
Burlington, NC · Durham, NC
Reporting to the Director of Consumer Acquisition, the Paid Social Marketing Manager will lead the strategy, growth, and performance of Labcorp OnDemand's paid social channel as a critical…
Added 47 mins ago
Associate Product Marketing Manager, Data & Analytics Solutions
BD (Becton, Dickinson and Company)
Durham, NC
Reporting directly to the Associate Director, Upstream Marketing and working under the guidance of product leadership, this individual will contribute to the global product strategy and…
Added 47 mins ago
T
Director, Annuitization Product Capability Owner
TIAA
Charlotte, NC
- $119,000 to $155,000 USD / year
…and road maps that meet internal and external customer and partner needs. This includes translating product strategy for building and retaining retail annuity products into clear business…
Added 1 hour ago
IA
Director, Human Resources (51621)
INDEX ANALYTICS LLC
Windsor Mill, MD
- $150,000 to $195,000 USD / year
Partner with delivery leadership on workforce surge, clearance processing, and key personnel retention for programs and proposals
Added 1 hour ago
MS
Director of Workforce Development Solutions
Minnesota State
MSTA - Moorhead Campus, MN
- $38.83 to $55.93 USD / hour
Working Title: Director of Workforce Development Solutions
Added 1 hour ago
Sr. Finance Analyst, Target & Natural-Organic
General Mills, Inc.
Minneapolis, MN
Key relationships include Zone Sales VP, OU Sales Strategy & Planning Director, Regional Sales Director, Zone Operations Manager, Senior Regional Planning Manager, and Senior Customer…
Added 1 hour ago
Business Development Representative
QA USA, Inc.
New York, NY · Austin, TX · Boston, MA · Chicago, IL · Raleigh, NC · Washington, DC
…business outcomes. Through learning solutions, managed talent programs, apprenticeships, and workforce transformation services, we partner with organizations to close critical skills gaps…

Closed listing

Coinbase

Senior Strategic Program Manager

Topeka, KS, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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