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Added 2 mins ago
MS
Director of Workforce Development Solutions
Minnesota State
MSTA - Moorhead Campus, MN
- $38.83 to $55.93 USD / hour
…opportunities with a small‑college feel, offering nationally accredited programs, flexible learning options, and a deeply student‑focused…
Added 2 mins ago
DI
Safety Manager | Golf Course Construction
Duininck Inc.
Delano, MN
- $85,000 to $110,000 USD / year
We are seeking a dedicated, proactive, and detail-oriented Safety Manager to lead our workplace safety initiatives. The ideal candidate will develop, implement, and maintain comprehensive…
Added 2 mins ago
Account Manager - Minnesota
Stanley Black and Decker
St. Cloud, MN · MN
Discounts on Stanley Black & Decker tools and other partner programs.
Added 3 mins ago
K
Full-Time Store Merchandising Supervisor
Kohl's
Apple Valley, MN
- Full-time
…and needs of the store in partnership with the Merchandising…
Added 3 mins ago
International Marketing Manager
The Kinetic Group Operations LLC
Anoka, MN
As the International Marketing Manager, you will have an opportunity to:
Added 3 mins ago
CB
Associate Territory Sales Manager
Cornerstone Building Brands, Inc.
Bemidji, MN
- $11.41 USD / hour
As an Associate Territory Sales Manager, you'll play a key role in driving sales growth and building strong relationships with customers across your assigned territory. This position offers…
Added 3 mins ago
CB
Associate Territory Sales Manager
Cornerstone Building Brands, Inc.
Mankato, MN
- $11.41 USD / hour
As an Associate Territory Sales Manager, you'll play a key role in driving sales growth and building strong relationships with customers across your assigned territory. This position offers…
Added 3 mins ago
Senior R&D Engineer
Medtronic
Plymouth, MN
…transition of early device concepts into formal development programs. Due to the early-stage nature of the work, collaboration with other functions (such as pipeline marketing, business…
Added 3 mins ago
CB
Associate Territory Sales Manager
Cornerstone Building Brands, Inc.
Duluth, MN
- $11.41 USD / hour
As an Associate Territory Sales Manager, you'll play a key role in driving sales growth and building strong relationships with customers across your assigned territory. This position offers…
Added 3 mins ago
K
Document Control Manager - Advanced Technology 1
Kiewit
Bloomington, MN
- $100,000 to $125,000 USD / year
The Document Control Manager will partner closely with cross-functional project teams, including engineering, construction, quality, and project management, to ensure that document…
Added 3 mins ago
CB
Associate Territory Sales Manager
Cornerstone Building Brands, Inc.
Rochester, MN
- $11.41 USD / hour
As an Associate Territory Sales Manager, you'll play a key role in driving sales growth and building strong relationships with customers across your assigned territory. This position offers…
Added 3 mins ago
Confluent - Product Manager, Growth Marketer
IBM
ROCHESTER, MN
We’re looking for a Growth Marketing Manager to own that growth and expansion journey. This individual-contributor role sits in Confluent’s R&D Product Department, so you’ll work with both…
Added 3 mins ago
O
Supplier Sourcing Program Manager 2
Oracle
Saint Paul, MN
- $66,200 to $132,400 USD / year
Partner cross-functionally with Planning, Supply Chain, Logistics, Delivery, and other stakeholders to establish scalable operating mechanisms.
Added 3 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Saint Paul, MN
…business processes and operational issues act as a thought partner and model creative problem-solving to impact business…
Added 3 mins ago
Account Manager
CVS Health
Saint Paul, MN
…support of Meritain's Alternative Health & Advocacy Solutions partner portfolio, including navigation, advocacy, and point solution vendors. This role serves as a primary operational…
Added 3 mins ago
Senior Strategic Program Manager
Coinbase
Saint Paul, MN
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 3 mins ago
Media Buyer
Lumen
Saint Paul, MN
…trends. Leads defined testing and optimization workstreams, partner across functions and serve as a resource to…
Added 3 mins ago
Program Manager III, Legal
Indeed
Saint Paul, MN
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 3 mins ago
SA
Channel Partner Manager III - Northern California & Pacific Northwest
Sinch America Inc.
Saint Paul, MN
- $92,000 to $115,000 USD / year
As a Channel Partner Manager III, you'll own and grow a portfolio of strategic channel partners and play a critical role in scaling our indirect sales business across our cloud…
Added 3 mins ago
Manager, Quality Systems
Otsuka America Pharmaceutical Inc.
Saint Paul, MN
The Manager will partner closely with Quality process owners, IT, Data & Analytics, and cross-functional stakeholders to translate business needs into system enhancements, dashboards,…
Added 3 mins ago
Manager Global Case Management Submissions
Otsuka America Pharmaceutical Inc.
Saint Paul, MN
As a member of the Drug Safety and Pharmacovigilance department, the Manager, PV Case Management (Submissions) is responsible for participating in the reporting of adverse event data in…
Added 3 mins ago
Senior Manager, Global Labelling Operations
Otsuka America Pharmaceutical Inc.
Saint Paul, MN
Partner with RA Global Labeling Lead GLL/Labeling Strategist in development, update and maintenance of package labeling (artwork).
Added 3 mins ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Saint Paul, MN
…support needed to be a consultant in every conversation. We partner across the organization to improve employee effectiveness, accelerate onboarding, drive adoption of new programs and…
Added 3 mins ago
Commercial Enablement Manager
Norstella
Saint Paul, MN
Partner with the Manager of Learning and Content so programs are structured for application, sequenced appropriately, and connected to role-specific skills and performance outcomes.
Added 3 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Minneapolis, MN
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…

Closed listing

Coinbase

Senior Strategic Program Manager

Topeka, KS, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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