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Added 13 mins ago
Sr. Mgr, EAP, EAP
Amazon
Bellevue, WA
…for environmental excellence across our operations. As Senior Manager, Global Water Programs, you own Amazon's global water strategy and are accountable for steering Amazon toward that…
Added 28 mins ago
A
Materials Manager
Aerotek
Des Plaines, IL
- $110,000 to $120,000 USD / year
As a Materials Manager, you will lead all materials functions, including purchasing, procurement, inventory control, material planning, warehousing, and shipping/receiving. Your role is…
Added 55 mins ago
SB
Behavioral Health Senior Program Manager - Youth Collaborative and Justice Involved Services*
San Bernardino County
San Bernardino, CA
- $57.8 to $81.62 USD / hour
…apply for the position of Behavioral Health Senior Program Manager within the Youth Collaborative and Justice Involved Services (YCJIS) division. Incumbents report directly to a Department…
Added 1 hour ago
YO
Older Adults Case Manager (Castle Hill YMCA)
YMCA of Greater New York
BRONX, NY
- $22 USD / hour
Salary: $22.00 Hourly The Castle Hill YMCA is seeking an Older Adults Case Manager who will be responsible for supporting the Director with the strategy, implementation, fidelity, and…
Added 1 hour ago
Freelance FASHION Content Creator / Junior Art Director
Creative Circle
NEW YORK, NY
Added 1 hour ago
Managing Director
Integration Appliance, Inc.
NEW YORK, NY
Added 2 hours ago
NURSING SUPERVISOR (Troy Medical Campus, Post Anesthesia Care Unit/Short Stay Unit)
University of Michigan
Ann Arbor, MI
…feature two outpatient facilities with over a dozen specialty programs, including Cancer services, Musculoskeletal/Sports Medicine, and Reproductive Medicine, as well as a surgery/procedure…
Added 2 hours ago
NURSING SUPERVISOR (Troy Medical Campus, Operating Room/Procedures)
University of Michigan
Ann Arbor, MI
…feature two outpatient facilities with over a dozen specialty programs, including Cancer services, Musculoskeletal/Sports Medicine, and Reproductive Medicine, as well as a surgery/procedure…
Added 3 hours ago
Site Manager
Express Wash Operations LLC
United States
This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and make sure the site…
Added 3 hours ago
Senior Accounting Manager - Anchorage Convention Centers
ASM Global
Anchorage, AK
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and…
Added 3 hours ago
CN
Business Banking Manager
City National Bank
La Jolla, CA
- $122,535 to $208,715 USD / year
…program. 80% Shares responsibility with the Business Banking Manager and RBM, for the hiring and retention of BBRMs for their assigned region. Sets objectives, review and approves…
Added 7 hours ago
Site Manager
Express Wash Operations LLC
United States
This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and make sure the site…
Added 7 hours ago
Director of Advancement
Book Harvest
Durham, NC
…witness the joy and impact their investment makes possible, and partner with the CEO, board members, and the National Director of Advancement on cultivation and solicitation strategies for…
Added 7 hours ago
Payroll and Benefits Coordinator
Book Harvest
Durham, NC
…for an HRIS transition. You will be a hands-on implementation partner to the Associate Director of People Operations, testing improvements, translating ideas into practical workflows, and…
Added 7 hours ago
Certified Behavior Analyst (BCBA) 26-27 SY
Indianapolis Public Schools
Indianapolis, IN
● Training and Development Opportunities: IPS offers a variety of training programs to help staff
Added 8 hours ago
S
Client Success Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Reporting to the Director of Revenue & Client Enablement, this is an ideal opportunity for someone who has experience in Client Success and is ready to take greater ownership of programs,…
Added 8 hours ago
S
Client Success Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Reporting to the Director of Revenue & Client Enablement, this is an ideal opportunity for someone who has experience in Client Success and is ready to take greater ownership of programs,…
Added 8 hours ago
Cloud Platform Architect
MS Services Group, Inc.
Alpharetta, GA
…is a Lead Cloud & Infrastructure Engineering position at the Director level, which is part of the job family responsible for managing and optimizing technical infrastructure and ensuring…
Added 8 hours ago
AG
F&B Purchasing Manager
ASM Global
Honolulu, HI
- $70,000 to $80,000 USD / year
Partner with the Director of Food & Beverage, Executive Chef, and event operations teams to forecast purchasing needs based on BEOs, anticipated attendance, menus, concessions activity, and…
Added 8 hours ago
Senior Manager, Plant Operations
WK Kellogg
Lancaster, PA
The Senior Manager, Plant Operations leads the strategic and operational direction of multiple business units within a high-performing, large-scale, 24/7 manufacturing operation, and…
Added 9 hours ago
Field Sales Manager
Arrow Electronics
Lincoln, NE
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 9 hours ago
Director, Office of Technology Services
Tyler Junior College
Tyler, TX
Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national…
Added 9 hours ago
Senior Manager, Plant Operations
WK Kellogg
Battle Creek, MI
The Senior Manager, Plant Operations leads the strategic and operational direction of multiple business units within a high-performing, large-scale, 24/7 manufacturing operation, and…
Added 9 hours ago
Senior Manager, Plant Operations
WK Kellogg
Memphis, TN
The Senior Manager, Plant Operations leads the strategic and operational direction of multiple business units within a high-performing, large-scale, 24/7 manufacturing operation, and…
Added 9 hours ago
Field Sales Manager
Arrow Electronics
Brookings, SD
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…

Closed listing

Coinbase

Senior Strategic Program Manager

Salem, OR, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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