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Added 18 mins ago
Senior Project Manager - 9200942537463_165-Camp Hill
Burke & Herbert Bank & Trust Co.
Camp Hill, PA
Burke & Herbert Bank & Trust Senior Project Manager CLASSIFICATION: Exempt REPORTS TO: Director of Strategic Initiatives Office DATE: October 25, 2026 JOB DESCRIPTION Summary/Objective The…
Added 19 mins ago
Senior Strategic Program Manager
Coinbase
Harrisburg, PA
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 19 mins ago
Business Development Manager, Technical Development Program
JLL
Pittsburgh, PA
…and JREDD is its named sales arm. The Business Development Manager for TDP is a dedicated hunter responsible for identifying, qualifying, and advancing commercial opportunities for the TDP…
Added 19 mins ago
Technical Project Manager
Deloitte
Mechanicsburg, PA · Pittsburgh, PA
…objectives for your assigned work. On larger or more complex programs, you will partner with a Program Manager or Associate Director and take ownership of defined projects or workstreams.…
Added 19 mins ago
Community Relations & Education Manager (CoRe) - Philadelphia and New Jersey
Sanofi Group
Philadelphia, PA
Collaborate closely with Area Business Manager (ABM), Regional Director, Clinical Educators, and Case Managers, to ensure strategic alignment and execution
Added 37 mins ago
Environmental Health & Safety Consulting Manager
Triumvirate Environmental
Albany, NY · Florham Park, NJ
…facilities and a consulting team that designs the multi-year programs to make it durable, we deliver the kind of measurable, self-funding outcomes clients actively want in their…
Added 51 mins ago
C&
Movement Manager - Remote New York
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 51 mins ago
C&
Movement Manager - Remote Florida
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 51 mins ago
C&
Movement Manager - Remote California
Compassion & Choices
Remote, United States
- $80,000 to $95,000 USD / year
Compassion & Choices is seeking a Movement Manager to lead and coordinate our work within an assigned territory. The Movement Manager reports to the volunteer program principal director and…
Added 54 mins ago
Registered Pharmacist-Hourly
Hy-Vee Inc
Burlington, IA
Accountable and Reports to: Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Pharmacy Department Manager; Pharmacy Supervisor
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 58 mins ago
Care Partner
SSM Health
Saint Louis, MO
K) Engages in service recovery activities referring unusual problems to Nurse Manager/ Designate.
Added 1 hour ago
T
Critical Facilities Chief Engineer
TEKsystems
Ashburn, VA
- $130,000 to $150,000 USD / year
…mission-critical facility. This role supports the Facility Manager and Maintenace Manager by ensuring procedural integrity, technical excellence, risk mitigation, and operational continuity…
Added 1 hour ago
Director, Project Management - Card Planning & Delivery
Capital One
Richmond, VA · McLean, VA
As a Director, Project Manager at Capital One, you will create strategies and lead a team through high priority projects for the company. You will collaborate with smart and passionate…
Added 1 hour ago
SN
Program Manager
SOUTHWESTERN NC PLANNING & ECONOMIC DEVELOPMENT COMMISSION
Sylva, NC
- $60,000 to $70,000 USD / year
Added 1 hour ago
Program Manager
SOUTHWESTERN NC PLANNING & ECONOMIC DEVELOPMENT COMMISSION
Sylva, NC
Added 1 hour ago
Manager, Affiliate Marketing, Consumer Solutions
Labcorp
Durham, NC · Burlington, NC
Reporting to the Director of Consumer Acquisition, the Affiliate Marketing Manager will own the strategy, execution, optimization, and expansion of Labcorp OnDemand's affiliate marketing…
Added 1 hour ago
Senior Manager, Paid Social Media, Consumer Solutions
Labcorp
Burlington, NC · Durham, NC
Reporting to the Director of Consumer Acquisition, the Paid Social Marketing Manager will lead the strategy, growth, and performance of Labcorp OnDemand's paid social channel as a critical…
Added 1 hour ago
Associate Product Marketing Manager, Data & Analytics Solutions
BD (Becton, Dickinson and Company)
Durham, NC
Reporting directly to the Associate Director, Upstream Marketing and working under the guidance of product leadership, this individual will contribute to the global product strategy and…
Added 1 hour ago
T
Director, Annuitization Product Capability Owner
TIAA
Charlotte, NC
- $119,000 to $155,000 USD / year
…and road maps that meet internal and external customer and partner needs. This includes translating product strategy for building and retaining retail annuity products into clear business…

Closed listing

Coinbase

Senior Strategic Program Manager

Albany, NY, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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