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Added 6 mins ago
Program Manager, External Relations
Fiserv Solutions LLC
Alpharetta, GA · Milwaukee, WI · Berkeley Heights, NJ · NY
What does a successful Program Manager, External Relations do at Fiserv?
Added 7 mins ago
AT
Senior IT Project Manager - Healthcare Programs
AHU Technologies Inc
Washington, DC
- $83 to $88 USD / hour
Client is looking for a Project manager to support the PMO of the Client program. This self-motivated and passionate individual will assist the team in meeting critical milestones and…
Added 11 mins ago
Program Manager, External Relations
Fiserv
Alpharetta, GA
What does a successful Program Manager, External Relations do at Fiserv?
Added 12 mins ago
RN - Hospice Patient Care Team Manager
Gentiva Hospice
Tarboro, NC
We are seeking a dedicated Patient Care Manager to supervise our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to…
Added 17 mins ago
Principal Engineer I - System Design / Architecture Engineering
Toyota
Liberty, NC
Reporting to the Digital Platform and Infrastructure Engineering Manager at TBMNC, this person will support the Digital Products department’s objective of successfully implementing the…
Added 18 mins ago
Airside Experience Specialist - RDU - FT
Signature Aviation
Morrisville, NC
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to…
Added 18 mins ago
CAP Manager - First Shift
NetApp
Morrisville, NC
…proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations…
Added 18 mins ago
CAP Manager - Second Shift
NetApp
Morrisville, NC
…proven inadequate. Once CAP accepts an engagement, the CAP Manager advocates for the best interests of both customer and NetApp while owning, managing, and resolving critical situations…
Added 18 mins ago
NSA Bahrain: Fire Alarm & Sprinkler Systems Manager
Trinzic
Fayetteville, NC
KBR is seeking an experienced Fire Alarm & Sprinkler Systems Manager to oversee the operation, maintenance, inspection, testing, and repair of fire alarm, fire detection, and fire…
Added 18 mins ago
Senior Manager, Paid Social Media, Consumer Solutions
Labcorp
Burlington, NC · Durham, NC
Reporting to the Director of Consumer Acquisition, the Paid Social Marketing Manager will lead the strategy, growth, and performance of Labcorp OnDemand's paid social channel as a critical…
Added 18 mins ago
VG
Senior Service Program and Asset Planning Manager, Volvo Autonomous Solutions
Volvo Group
Greensboro, NC
- $128,300 to $158,400 USD / year
We’re on a mission to unlock new growth opportunities for Volvo Autonomous Solutions. As the Senior Service Program Engineer and Asset Planning Manager, you will lead the development and…
Added 19 mins ago
Sr Analyst - Fraud Defect Analysis
TD Bank
Charlotte, NC
The Senior Analyst plays a critical role on the defect analysis team by leading end-to-end root cause analysis of fraudulent items. This role identifies what is driving defects, uncovers…
Added 22 mins ago
PI
Sr. Engineering Manager (Functional Safety & Product Cybersecurity)
Polaris Industries Inc.
Novi, MI · MN
- $155,000 to $195,000 USD / year
…with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK…
Added 41 mins ago
Airside Experience Specialist
Signature Aviation
East Granby, CT
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to…
Added 41 mins ago
Supervisor Mobility Transportation Specialist
Veterans Affairs, Veterans Health Administration
West Haven, CT
Added 41 mins ago
Supplier Account Manager Co-Op (Spring/Summer 2027)
RTX Corporation
windsor locks, CT
…Aftermarket division at Collins Aerospace, you will play a critical role in supporting our repair and overhaul business by managing supplier relationships, improving delivery performance,…
Added 41 mins ago
Supplier Account Manager Co-Op (Spring/Summer 2027)
RTX Corporation
windsor locks, CT
…Aftermarket division at Collins Aerospace, you will play a critical role in supporting our repair and overhaul business by managing supplier relationships, improving delivery performance,…
Added 41 mins ago
Premier Banker- Southington- Main Street
TD Bank
Southington, CT
…personalized, connected experience. Premier Bankers play a critical role in delivering TD's mass affluent premier value, building lasting relationships and providing legendary service to a…
Added 42 mins ago
Small Business Underwriter Trainee - Hybrid
The Hartford
Hartford, CT
As a participant in the Small Business Underwriter Onboarding and Risk Education training program, you will gain critical experience to prepare you for a successful underwriting career at…
Added 42 mins ago
AVP, Sr. Business Analyst
Synchrony
Stamford, CT
…member of GRC Risk Management Systems team, you will play a critical role in the understanding and driving organization's risk management goals. This is an excellent opportunity for a…
Added 43 mins ago
Hospice Registered Nurse
Gentiva Hospice
Hampstead, NC
What You'll Do as a Hospice RN / RN Case Manager:
Added 45 mins ago
GN
IT Support & Operations Specialist
GEORGIA NUT COMPANY
Skokie, IL
- $75,000 to $80,000 USD / year
We are seeking an IT Support & Operations Specialist to serve as a critical bridge between day-to-day technical support and IT leadership. This role sits above traditional help desk support…
Added 49 mins ago
Maintenance Supervisor
Our Company
Kent, OH
Prescription Safety Glass and Safety Shoe Program
Added 49 mins ago
Materials Manager
Our Company
Kent, OH
We are excited to be adding a Materials Manager to the MAC Trailer Team. The Materials Manager manages inventory and material handling functions to specifically assist assigned production…
Added 50 mins ago
Supv Patient Access / PAS HOCC
Hartford HealthCare Corp.
New Britain, CT
Under the direction of the Patient Access Manager, the Patient Access Supervisor oversees the activities of the department to ensure prompt patient access and registration. Models the…

Closed listing

Coinbase

Senior Strategic Program Manager

Albany, NY, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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