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Added 11 mins ago
Supervisory Air Traffic Control Specialist, (MSS-3, Level 10), Executive Officer
Federal Aviation Administration
Auburn, WA
…systems efficiency, domestic and international procedures, automation, and training. Responsibilities Provides training, coaching and guidance to subordinates and facilitates team building…
Added 11 mins ago
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Sr. Engineering Manager, Lowe's Innovation Labs
Lowe's
Kirkland, WA
- $147,400 to $280,100 USD / year
The Sr Manager, Software Engineering – Innovation leads R&D engineering teams that focus on exploring and incubating promising experiences and capabilities for spatial computing platforms,…
Added 11 mins ago
P
Payroll Specialist II
PeopleReady
Tacoma, WA
- $25 to $30 USD / hour
The Payroll Specialist II is a remote position that reports directly to the Payroll Manager. This role is responsible for processing end-to-end payroll through multiple systems for all 50…
Added 12 mins ago
SATCOM Ecommerce Technical Program Manager, Amazon Leo Government
Amazon
BELLEVUE, WA · Redmond, WA
Sr. Technical Program Manager - Amazon Leo Government Ecommerce
Added 12 mins ago
Staff ML Systems Engineer
General Motors
Olympia, WA
Level up how ML teams work with data Develop automation and tooling that give ML engineers deep insight into labeling workflows and data quality (e.g., efficiency dashboards, auto‑QA,…
Added 12 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Olympia, WA
2+ years working with AI-enabled capabilities within ServiceNow, including AI Search, virtual agent, predictive intelligence, automation, and emerging generative AI use cases.
Added 12 mins ago
Senior Strategic Program Manager
Coinbase
Olympia, WA
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 12 mins ago
CC
Manager, Cloud Platform Engineering
Centene Corporation
Olympia, WA
- $102,900 to $190,500 USD / year
Key Details: Centene is seeking a Manager, Cloud Platform Engineering to lead a team responsible for cloud platform engineering, architecture enhancements, and operational excellence.…
Added 12 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Seattle, WA
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 12 mins ago
Manager - Finance Managed Services
Deloitte
Seattle, WA
…as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an…
Added 12 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Seattle, WA
…development, operations, and security teams to foster a culture of automation and DevSecOps…
Added 12 mins ago
Manager - SAP Concur
Deloitte
Seattle, WA
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
Added 12 mins ago
SAP EWM Senior Manager - Consumer Goods & Services
Accenture
Kirkland, WA · Redmond, WA · Seattle, WA
Minimum of 4 years managing full-cycle SAP EWM implementations in a lead or program manager role
Added 12 mins ago
Program Manager III, Legal
Indeed
Seattle, WA
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 12 mins ago
Engineering Manager (Remote)
Cisco
Seattle, WA
Splunk Cloud's Fleet Automation team builds robust and resilient automated solutions for managing Splunk's enterprise software at scale. We're fast-paced, high-velocity, and work with…
Added 12 mins ago
Senior Officer, AI Enablement and Workflows, U.S. Program
Bill and Melinda Gates Foundation
Seattle, WA
U.S. Program (USP) is pursuing Ambition 2045 - a division-wide effort to accelerate progress toward equitable upward mobility through educational attainment. The Office of the President…
Added 12 mins ago
Confluent - Product Manager, Growth Marketer
IBM
Bellevue, WA · Seattle, WA
We’re looking for a Growth Marketing Manager to own that growth and expansion journey. This individual-contributor role sits in Confluent’s R&D Product Department, so you’ll work with both…
Added 12 mins ago
Cyber Operate Manager - Identity Security Architect & Product Engineering
Deloitte
Bellevue, WA · Seattle, WA
…application programming interfaces (APIs), identity protocols, automation, and cloud-native…
Added 12 mins ago
Cyber Operate Manager - IAM PBAC Architect/Engineer
Deloitte
Seattle, WA · Bellevue, WA
Experience building IAM automation using Python or PowerShell and working with Active Directory or Lightweight Directory Access Protocol (LDAP), Okta or Azure Active Directory, and Security…
Added 12 mins ago
Manager - SAP RAR
Deloitte
Seattle, WA
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
Added 24 mins ago
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Application Developer
TEKsystems
Morton, IL
- $25 to $40 USD / hour
…genuine desire for personal and professional growth. The hiring manager is committed to mentoring and developing the right individual, providing opportunities to learn new skills and expand…
Added 25 mins ago
Electrical Substation Project Engineer - 2
GE Vernova
Oakbrook Terrace, IL
Resolve technical issues in coordination with the customer and project manager.
Added 25 mins ago
Electrical Substation Project Engineer 2
GE Vernova
Oakbrook Terrace, IL
Resolve technical issues in coordination with the customer and project manager.
Added 25 mins ago
Senior Manager, Field Technology
Reyes Holdings
Niles, IL
Develop and execute regional field technology strategies, standards, and operating plans that support business and automation objectives
Added 25 mins ago
HT
Sr AI Manager
Honeywell Technologies
Rosemont, IL · Des Plaines, IL
- $159,000 to $228,000 USD / year
Join a forward-thinking team driving enterprise-wide transformation through advanced analytics and AI. As Sr. AI Manager at Honeywell Process Technology Solutions, you will shape and…

Closed listing

Coinbase

Senior Strategic Program Manager

Albany, NY, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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