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Added 5 mins ago
Building Manager
Ford
Manteca, CA · Manteca
…transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver the speed of a startup, with the deep expertise of high-volume production.…
Added 6 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Bismarck, ND
Location: Supply Chain Center, Midvale, UT. This is a hybrid position.
Added 6 mins ago
Laboratory Manager
Essentia Health
Bismarck, ND
Essentia Health is seeking an experienced and collaborative Laboratory Manager to join our team and help lead a growing regional laboratory service area.
Added 7 mins ago
MS
Senior Operations Manager- Access Center, Hicksville, Long Island, New York, Full Time, Days
Mount Sinai Health Systems
Huntington, NY
- $103,000 to $157,492 USD / year
- Full-time
In collaboration with department operations teams, this individual is focused on the success of our health center operations through exemplary people leadership, structured problem-solving,…
Added 9 mins ago
Building Manager
Ford Global
Manteca, CA
…transforming our global automotive business to scale EVs, strengthen operations, and unlock value. We will deliver the speed of a startup, with the deep expertise of high-volume production.…
Added 18 mins ago
LO
Catering House-person - OWC
Legends OWO, LLC
United States
- $20 USD / hour
Respond courteously to guest requests and promptly refer service, accessibility, or event questions to the manager or appropriate team member.
Added 25 mins ago
Assistant Manager(2467) - 35108 Center Ridge Road
Domino's
North Ridgeville, OH
…today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of…
Added 34 mins ago
Manager Revenue Integrity (Remote)
Trinity Health Corporation
Livonia, MI
Manages the coordination of denials received from Patient Business Service (PBS) center; ensures staff timely resolution and identification of denials' root cause. Works with PBS and other…
Added 46 mins ago
Logistics Coordinator
Capstone Logistics LLC
Walpole, MA
…focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics…
Added 46 mins ago
Logistics Coordinator
Capstone Logistics LLC
Reading, PA
…focusing on freight management, warehouse and distribution center assistance, last-mile delivery, supply chain analytics, optimization, and other services. Our comprehensive logistics…
Added 48 mins ago
HR
Manager in Training (Part-Time)
Hibbett Retail, Inc.
HB: 00594 Jonesboro, AR
- Part-time
The Manager in Training is responsible for assisting the Store Manager regarding overall operations and administrative duties. The Manager in Training is knowledgeable in each product area…
Added 55 mins ago
CH
Warehouse Associate - Reach Truck & Cherry Picker Operator (Days)
Cardinal Health 110, LLC
Aurora, IL
- $20.85 USD / hour
Cardinal Health’s Aurora facility supports pharmaceutical supply chain and warehouse operations. See inside our distribution center by viewing this YouTube video here.
Added 57 mins ago
Pharmacy Manager in Simi Valley, CA
Soliant Health
Simi Valley, CA
A leadership opportunity is available for an experienced pharmacy manager to oversee daily operations within a 300-bed regional medical center’s inpatient pharmacy. Reporting directly to…
Added 57 mins ago
Supervising Pharmacy Manager | Ventura, California
Soliant Health
Ventura, CA
An opportunity is available for an experienced Pharmacy Manager to lead and support pharmacy operations in a dynamic inpatient setting within a 300-bed regional medical center. This role…
Added 57 mins ago
Assistant Manager(2467) - 35108 Center Ridge Road
Domino's
North Ridgeville, OH
…today are successful Domino's franchise owners. From assistant manager to general manager, general manager to franchisee or Manager Corporate Operations, our stores offer a world of…
Added 58 mins ago
Customer Service Rep(2467) - 35108 Center Ridge Road
Domino's
North Ridgeville, OH
…today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world…
Added 1 hour ago
Operations Clerk
ALLIED SERVICES, LLC
Osage Beach, MO
Reports any safety or customer service related issues to supervisor or manager immediately.
Added 1 hour ago
Assistant Manager
Petco Animal Supplies Stores, Inc.
Amherst, NH
As an Assistant Manager, you play a critical leadership role in bringing this purpose to life. You support the General Manager in running a high-performing Pet Care Center, leading…
Added 1 hour ago
V
Assistant Manager
VIOC
Houston, TX
- $19.5 USD / hour
When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance…
Added 1 hour ago
V
Assistant Manager
VIOC
Houston, TX
- $19.5 USD / hour
When you join us as an Assistant Service Center Manager, you are the right hand of the Service Center Manager. You are responsible for taking the lead in helping build a high-performance…
Added 2 hours ago
Program Manager - Alexandria, VA
Military Spouse Jobs & VetJobs
United States
Direct Security Operations Center (SOC) activities, including incident response, digital forensics, threat monitoring, investigation, and executive reporting.
Added 2 hours ago
FU
EHR Program Coordinator
FMS USA Fresenius Mgmt Services Inc
Waltham, MA
- $94,000 to $157,000 USD / year
Provide administrative and operational support for design workshops, testing events, training activities, cutover planning, command center operations, and go-live deployments.
Added 2 hours ago
Workstream Project Manager, Clinical
FMS USA Fresenius Mgmt Services Inc
Remote, United States
…creating and delivering value, providing superior customer service and achieving the financial objectives for the managed cost center and for EHR in…
Added 2 hours ago
Workstream Project Manager, Revenue Cycle
FMS USA Fresenius Mgmt Services Inc
Remote, United States
…creating and delivering value, providing superior customer service and achieving the financial objectives for the managed cost center and for EHR in…
Added 2 hours ago
PC
Cook - Assisted Living
Prestige Care - Beaverton Hills Senior Living
Beaverton, OR
- $17 to $24.5 USD / hour
…practices under the supervision of the Food and Nutrition Services Manager or Dining Services…

Closed listing

Coinbase

Senior Strategic Program Manager

Montgomery, AL, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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