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Added 1 min ago
Premier Banker- Easley Main
TD Bank
Easley, SC
…personalized, connected experience. Premier Bankers play a critical role in delivering TD's mass affluent premier value, building lasting relationships and providing legendary service to a…
Added 1 min ago
AU
Security Officer Full Time Hospital Response
Allied Universal
Seneca, SC
- $18.69 USD / hour
- Full-time
…help deter security-related incidents, and support a welcoming environment for patients, visitors, and staff. This driving post requires a valid driver’s license. Deliver exceptional…
Added 2 mins ago
EC
Quality Inspector
Eaton Corporation
Greenwood, SC
- $20.94 USD / hour
…hour. This position is also eligible for a variable incentive…
Added 2 mins ago
Premier Banker- Buckwalter
TD Bank
Bluffton, SC
…personalized, connected experience. Premier Bankers play a critical role in delivering TD's mass affluent premier value, building lasting relationships and providing legendary service to a…
Added 2 mins ago
Premier Banker- Little River
TD Bank
Myrtle Beach, SC
…personalized, connected experience. Premier Bankers play a critical role in delivering TD's mass affluent premier value, building lasting relationships and providing legendary service to a…
Added 2 mins ago
AU
Detention Security Officer Armed
Allied Universal
North Charleston, SC
- $18.5 USD / hour
…an Armed Patrol Officer supporting a government correctional environment. You will conduct routine patrols, maintain a visible presence to help deter incidents, respond to security-related…
Added 2 mins ago
BB
Hospitality Associate
Block by Block
Greenville, SC
- $21 USD / hour
…agreements. Employee Recognition Awards, Employee Referral Bonus Program (select positions only), Bonus Program (Operations Manager, RVP, and executive positions…
Added 2 mins ago
PT
HPC Systems & Scheduler Administrator
PDS Tech Commercial
Greenville, SC
- $59.95 USD / hour
…industry leader's enterprise High-Performance Computing (HPC) environment. This is a highly visible technical role where you'll serve as a key owner of critical HPC infrastructure, ensuring…
Added 2 mins ago
Product Manager
Meta
Columbia, SC
Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
Added 2 mins ago
Senior Strategic Program Manager
Coinbase
Columbia, SC
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 2 mins ago
Commercial Enablement Manager
Norstella
Columbia, SC
…along with regulators like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater…
Added 2 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Columbia, SC
…fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real…
Added 13 mins ago
Branch Operations Coordinator Glenwood Meadows
Wells Fargo
GLENWOOD SPRINGS, CO
Support the Branch manager in operational tasks and scheduling
Added 13 mins ago
RE
After School Tutor/Activity Bus Driver
Riverside Educational Center
Grand Junction, CO
- $16 to $20 USD / hour
…2026* Location: All REC locations **Reports to: ** After-School Program Manager Deadline: posted until filled **Start Date: ** About REC: Riverside Education Centers (REC) is a private,…
Added 13 mins ago
U
Associate Nurse Manager ED
UCHealth
Pueblo, CO
- $42.9 to $66.5 USD / hour
Within scope of job, requires critical thinking skills, decisive judgement and the ability to work with minimal supervision. Must be able to work in a fast-paced environment and take…
Added 13 mins ago
T
ERP Functional Analyst (Supply Chain)
TEKsystems
Longmont, CO
- $80 to $100 USD / hour
…to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision…
Added 13 mins ago
CO
Golf Services Superintendent The Olde Course at Loveland
City of Loveland
Loveland, CO
- $87,251 to $126,515 USD / year
…schedule, and thoughtful long-range planning offer a stable environment delivering top-tier course…
Added 13 mins ago
Regional Nurse Manager, Nursing Operations
AdventHealth
Greenwood Village, CO
The Regional Nurse Manager, Nursing Operations provides leadership and operational oversight for virtual care and transfer center services across the Rocky Mountain Region.
Added 13 mins ago
Civil - Senior Engineering Technician - BESS Job Details | Black & Veatch Family of Companies
Black & Veatch
Greenwood Village, CO
…Transportation, and Networks & Communications, while building critical civil infrastructure for today’s and tomorrow’s challenges. Civil Engineering Technicians contribute to the planning,…
Added 13 mins ago
MI
Part-time Nabisco Merchandiser
Mondelez International
Thornton, CO · Broomfield, CO · Westminster, CO
- $19.29 to $20.29 USD / hour
- Part-time
…in-store execution. You’ll work closely with your Retail Territory Manager (RTM) to ensure our iconic brands - Oreo, Ritz, belVita, Chips Ahoy!, Triscuit, and more - are stocked, displayed,…
Added 13 mins ago
CIVIL ENGINEER (CONSTRUCTION MANAGEMENT)
Bureau of Reclamation
Lakewood, CO
…personnel with the Construction Management and Specifications Group Manager. This position does not have supervisory authority but has a great deal of technical responsibility to assign and…
Added 13 mins ago
II
Senior Talent Acquisition Associate
IDR Inc.
Englewood, CO
- $30 to $33 USD / hour
…supporting key HR initiatives within a dynamic, fast-paced environment. The position offers a chance to contribute to critical staffing efforts and streamline hiring processes, all within a…
Added 13 mins ago
Engineering Manager (Remote)
Cisco
Boulder, CO
…connection and the ability to work independently in a remote…
Added 13 mins ago
AE
Agency - Material Program Manager
Advanced Energy
Fort Collins, CO
- $90,000 to $130,000 USD / year
A Material program Manager is a self-motivated project leader who can drive a cross-functional team to meet the demands and Supply Chain deliverables Of a dynamic product Development…
Added 13 mins ago
OP
Sr. Social Media Content Specialist
Otter Products, LLC
Fort Collins, CO
- $92,000 to $108,000 USD / year

Closed listing

Coinbase

Senior Strategic Program Manager

Boise, ID, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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