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Added 14 mins ago
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Save-A-Lot Loss Prevention Associate
Save-A-Lot
Decatur, IL
- $16 to $20 USD / hour
Keeps store management, Asset Protection Manager, and Area LP Lead Agent up to date with security or safety concerns/issues.
Added 19 mins ago
T
Lead Datacenter Cable Technician - Traveling
TEKsystems
Dallas, TX
- $25 to $32 USD / hour
…performance-related communications and escalate to Project Manager if necessary.2. Coordinates with Project Manager/Project Lead to ensure productivity, job completion and compliance with…
Added 20 mins ago
Program Manager
Executive Recruiting Group
San Luis Obispo, CA
…Under existing PMO leadership, you will work alongside the Program Manager and project coordination team. PMO leadership, in alignment with SLO project leadership, will define your…
Added 21 mins ago
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Auto Care Center Service Manager
Walmart
NORTH WINDHAM, CT
- $22 to $35 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 21 mins ago
Residential Instructor FY 26-27 # 28
Alternative Services-CT, Inc
Ledyard, CT
The Residential Instructor is responsible for the daily aspects of consumer supervision and program operations. Ensures all consumer progress is followed accurately and in a timely manner.…
Added 21 mins ago
Airside Experience Specialist
Signature Aviation
East Granby, CT
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 21 mins ago
Supervisor Mobility Transportation Specialist
Veterans Affairs, Veterans Health Administration
West Haven, CT
Added 21 mins ago
Premier Banker- Southington- Main Street
TD Bank
Southington, CT
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 21 mins ago
NH
Patient Care Technician P/T (Day/Eve) - Oncology
Northwell Health
Norwalk, CT
- $17 to $28.5 USD / hour
Provides assistance with patient care activities and other unit tasks under the general supervision of licensed professional staff and as directed by the manager.
Added 21 mins ago
Environmental Services Aide
Hartford HealthCare
Bridgeport, CT
…direct supervision of the Housekeeping/Environmental Services manager, performs work of ordinary difficulty and assumes responsibilities in the area of Housekeeping/Environmental Services.…
Added 21 mins ago
United Academy Training Manager - Midwest Region
United Rentals
Stamford, CT
As a United Academy Training Manager - Midwest Region at United Rentals, you ensure the provision of effective safety training for customers. This training is vital as it generates revenue…
Added 21 mins ago
Growth Platforms - Specialized Relationship Executive, Tax & Audit Cluster (Manager) - C_MAT
Deloitte
Stamford, CT
As the Specialized Relationship Executive at the Manager level, you will lead Pod strategy-to-execution and relationship operations for a cluster of Prioritized Specialized alliances,…
Added 21 mins ago
Program Manager III, Legal
Indeed
Stamford, CT
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 21 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Stamford, CT · Hartford, CT
Pricing and Sales Strategy Manager, Strategy, Growth, and Transformation
Added 21 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Hartford, CT
Added 21 mins ago
Account Manager
CVS Health
Hartford, CT
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed…
Added 21 mins ago
Senior Strategic Program Manager
Coinbase
Hartford, CT
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 21 mins ago
Associate Product Manager
FranklinCovey
Hartford, CT
As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important…
Added 21 mins ago
Product Operations Specialist
FranklinCovey
Hartford, CT
2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization
Added 21 mins ago
Manager, Medicare Content Management
CVS Health
Hartford, CT
The Medicare Product Content Manager position is an individual contributor role and will not have any direct reports. Only candidates that can work 3 days a week in the Hartford CT or…
Added 22 mins ago
Senior Manager - Business Consultant (Medicare Sales)
CVS Health
Hartford, CT
We are seeking a Senior Manager of Business Consulting to serve as a strategic advisor and delivery leader supporting our Medicare sales organization. You will bridge the gap between data…
Added 22 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
Hartford, CT
…problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program…
Added 22 mins ago
AVP, Sr. Business Analyst
Synchrony
Stamford, CT
Advocate for use of the GRC technology platform as the optimal tool for risk and governance program activities and system of record
Added 22 mins ago
EG
ServiceNow Project Manager
Eliassen Group
Bristol, CT
- $72 to $76 USD / hour
Our client seeks an experienced ServiceNow Project Manager to lead a large-scale ServiceNow implementation and transformation program for a major enterprise organization. The Project…
Added 23 mins ago
Bakery Manager
The Fresh Market Inc
Brentwood, TN
As the Bakery Manager, you are taking the lead in directing team members, managing department inventory, pricing integrity, and other operational processes that require significant…

Closed listing

Coinbase

Senior Strategic Program Manager

Santa Fe, NM, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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