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Added 4 mins ago
BA
Knowledge Manager
Booz Allen Hamilton
Peterson AFB, CO
- $86,800 to $198,000 USD / year
Additionally, in this role, you'll directly impact theU.S. Space Command's security cooperation program by jumping in where needed to e
Added 8 mins ago
UG
Sr Consultant (Payer Operations) Optum Advisory - Remote
UnitedHealth Group
Eden Prairie, MN
- $91,700 to $163,700 USD / year
Structure the approach and analysis for assigned workstreams largely independently, with guidance from the Project Manager or engagement leadership as needed
Added 14 mins ago
Program Manager - Tulsa
CymSTAR LLC
Tulsa, OK
The Program Manager is responsible for leading the planning, organization, and management of complex programs and projects, ensuring successful execution within defined scope, quality,…
Added 14 mins ago
Maintenance Technician C
Republic Services
Tulsa, OK
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician C performs preventive maintenance on diesel and…
Added 15 mins ago
Principal Mechanical Engineer/Sr. Principal Mechanical Engineer
Northrop Grumman
Oklahoma City, OK
Coordination with engineering manager(s) to ensure product technical data packages meet project schedule commitments
Added 15 mins ago
(SkillBridge) Manager Programs 3
Northrop Grumman
Oklahoma City, OK
Northrop Grumman Aeronautics is currently seeking a motivated and execution-oriented Manager Programs 3 to join the RQ-4 Program Management Team. This position will support our Autonomous…
Added 15 mins ago
Licensed Practical/Vocational Nurse
Veterans Affairs, Veterans Health Administration
Oklahoma City, OK
Added 15 mins ago
Supervisory Clinical Laboratory Scientist
Veterans Affairs, Veterans Health Administration
Oklahoma City, OK
Added 15 mins ago
Licensed Practical/Vocational Nurse
Veterans Affairs, Veterans Health Administration
Oklahoma City, OK
Added 15 mins ago
Senior Safety and Occupational Health Specialist
Federal Aviation Administration
Oklahoma City, OK
…administering a comprehensive Safety and Occupational Health Program for the Mike Monroney Aeronautical Center. Responsibilities Is a recognized subject matter expert in a specialized area…
Added 15 mins ago
Safety Manager (Commissioning, Startup, Traveling)
Dennis Group
Philadelphia, PA
Dennis Group safety professionals assist in the development, management, and implementation of a Health and Safety Program for all of Dennis Group’s projects. Our projects are vertical,…
Added 16 mins ago
M
Data Center Technician Manager
Microsoft
VA · Boydton, VA · Boydton
- $75,400 to $185,300 USD / year
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 16 mins ago
M
Land Development & Permitting Program Manager
Microsoft
WA · GA · TX · NC · WI · Redmond, WA · Atlanta, GA · San Antonio, TX · Charlotte, NC · Milwaukee, WI · Redmond · Atlanta · San Antonio · Charlotte · Milwaukee
- $97,600 to $206,400 USD / year
…Development Organization is seeking a Land Development & Permitting Program Manager to support datacenter development across markets in the Southeastern United…
Added 16 mins ago
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Principal Product Manager
Microsoft
WA · CA · NY · Redmond, WA · Mountain View, CA · Redmond · Mountain View · New York
- $142,800 to $304,200 USD / year
Microsoft's Experiences & Devices Security organization is seeking a Principal Product Manager to help modernize the security foundations that protect Microsoft 365 and Azure-scale…
Added 17 mins ago
M
Principal Product Manager
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
The Microsoft 365 Core Platform team is hiring a Principal Product Manager for its Fleet & Capacity team, the group that puts the right infrastructure in the right places at the right time…
Added 22 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Minneapolis-St. Paul-Bloomington, MN
- $16 to $21.5 USD / hour
Competency in cash handling, fuel transactions, and promoting our loyalty program.
Added 22 mins ago
MS
Director of Workforce Development Solutions
Minnesota State
MSTA - Moorhead Campus, MN
- $38.83 to $55.93 USD / hour
This position exists to provide leadership and management of workforce training and continuing education. The Manager position involves discretion and involvement in the implementation of…
Added 22 mins ago
Retail Sales Agronomist, Brevant Seed (S. Central MN)
Corteva Agriscience
MN
Coordinate efforts with functional leaders in the area. (Area Product Manager (APM), Strategic Business Consultant (SBC), customer service team, supply team, program team, etc.).
Added 22 mins ago
Loan Assistant/Specialist (Agricultural)
Farm Service Agency
Waite Park, MN
…complete all of the requirements of the Farm Loan Training Program. FLOs may be reassigned to another training office during their training program. USDA employees: Please refer to the Next…
Added 22 mins ago
PP
Per Diem Medical Assistant (MA) or Licensed Practical Nurse (LPN) - Moorhead, MN
Planned Parenthood North Central States
Moorhead, MN
- $11.41 to $28 USD / hour
Under immediate supervision of the Health Center Manager, the Medical Assistant or Licensed Practical Nurse performs routine clinic duties associated with a reproductive health program…
Added 22 mins ago
Medical Assistant/LPN - Urgent Care - Elk River
North Memorial Health Care
Elk River, MN
As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.
Added 22 mins ago
K
Safety Specialist - Industrial Construction
Kiewit
Marshall, MN
- $90,000 to $94,000 USD / year
As a Safety Specialist, you will report to Project Safety Manager. Your primary responsibilities centers on the successful implementation and support of the Site Specific Safety Plan in the…
Added 23 mins ago
Project Manager - Cost out Procurement
Rolls-Royce
Mankato, MN
Title: Project Manager - Cost Out Procurement
Added 23 mins ago
Manager Advanced Technology 3
Northrop Grumman
Plymouth, MN
Northrop Grumman has an exciting opening for a Manager Advanced Technology 3 to join our team in Plymouth, MN.
Added 23 mins ago
AI
SUMMER STUDENT INTERN - NURSING
Aspirus Ironwood Hospital
Duluth, MN
- $20.25 USD / hour
…Competencies, Goal Sheet, Post Internship Evaluation, Summer Intern Program Evaluation and Agency Evaluation of Preceptor/Mentor. Mandatory attendance for orientation date as scheduled by…

Closed listing

Coinbase

Senior Strategic Program Manager

Dover, DE, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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