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Added 1 min ago
Product Manager
Meta
Montpelier, VT
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for Product Managers who value moving…
Added 1 min ago
Product Manager
Meta
Montpelier, VT
Meta Product Managers work with cross-functional teams of engineers, designers, data scientists and researchers to build products. We are looking for extremely entrepreneurial Product…
Added 1 min ago
O
Supplier Sourcing Program Manager 2
Oracle
Montpelier, VT
- $66,200 to $132,400 USD / year
This role leads end-to-end order execution from purchase through delivery in OCI data centers, ensuring on-time, right-first-time delivery. The PM drives inventory optimization and…
Added 1 min ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Montpelier, VT
Integrate relevant data and information and apply the findings to positively impact the ServiceNow strategy and share key insights and actions based on data and metrics.
Added 1 min ago
Senior Strategic Program Manager
Coinbase
Montpelier, VT
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 1 min ago
Program Manager III, Legal
Indeed
Burlington, VT
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 1 min ago
Associate Product Manager
FranklinCovey
Montpelier, VT
As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important…
Added 1 min ago
Product Operations Specialist
FranklinCovey
Montpelier, VT
Assist in establishing and tracking the function's operating metrics by maintaining baseline data and summarizing realized impact.
Added 1 min ago
Training Content & Creative Development Specialist- Healthcare
RELX INC
Montpelier, VT
Working closely with the Healthcare Program Manager, you will translate approved learning strategies, curriculum requirements, and business objectives into clear, engaging,…
Added 2 mins ago
Commercial Enablement Manager
Norstella
Montpelier, VT
…like the FDA, and payers. By providing critical proprietary data supporting AI-driven workflows, Norstella helps clients make decisions faster and with greater confidence. Norstella’s…
Added 25 mins ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
As a Major Incident Manager supporting the IHS Electronic Health Records Modernization (EHRM) program, you will be responsible for leading Major Issue Management and supporting triage,…
Added 25 mins ago
Major Incident Manager
GD Information Technology, Inc.
Remote, United States
The Major Incident Manager will be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical…
Added 51 mins ago
Strategy and Planning Manager MBA (Intern) - United States
Cisco
San Francisco, CA · San Jose, CA · Austin, TX · RTP, NC · Atlanta, GA
Our MBA Strategy & Planning Rotation Program offers the opportunity to work on high-priority, enterprise-wide strategic initiatives at a global technology leader. You will partner closely…
Added 53 mins ago
Data Center Security Lead
GD Information Technology, Inc.
United States
GDIT is seeking a Data Center Security Lead for the Federal Civilian Division to join our outstanding team! You will support a large‑scale, global Cloud and Data Center Services program for…
Added 53 mins ago
Cybersecurity Information Security Assessor
GD Information Technology, Inc.
United States
GDIT is seeking a Cybersecurity Information Security Accessor for the DISA Defense Enterprise Office Solution (DEOS) program to provide integrated cybersecurity and systems engineering…
Added 1 hour ago
O
Supplier Sourcing Program Manager 2
Oracle
Dover, DE
- $66,200 to $132,400 USD / year
This role leads end-to-end order execution from purchase through delivery in OCI data centers, ensuring on-time, right-first-time delivery. The PM drives inventory optimization and…
Added 1 hour ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Dover, DE
Integrate relevant data and information and apply the findings to positively impact the ServiceNow strategy and share key insights and actions based on data and metrics.
Added 1 hour ago
Supply Chain Manager, Electrical
Related
Dallas, TX
Related Digital is seeking a Supply Chain Manager – Electrical to lead the planning, execution, and delivery assurance of electrical Owner-Furnished Contractor-Installed (OFCI) equipment…
Added 3 hours ago
Sr Staff Product Manager, Identity Aware Networking (Non-Human Identities) (hybrid)
Cisco Systems, Inc.
Milpitas, CA · San Jose, CA
As a Senior Staff Product Manager, you will lead the product strategy and execution to secure network connectivity for Non-Human Identities across the enterprise. You will own the…
Added 3 hours ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco Systems, Inc.
Remote, United States
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 3 hours ago
Engineering Program Manager
Cisco Systems, Inc.
Remote, United States
We are seeking an experienced Engineering Program Manager with extensive background in multi-functional and cross business unit program management to lead software Threat Intelligence…
Added 3 hours ago
Sr. Technical Project Manager – AI Initiatives
Hays
Orlando, FL
Our client is seeking a Sr. Technical Project Manager – AI Initiatives in Orlando, FL
Added 3 hours ago
Senior Manager, CRM Engineering, Administration & Development - Field Enablement
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
Lead agentic AI experiments and enterprise pilots - designing AI agents that autonomously manage CRM workflows, enrich data, route actions, and surface intelligent field recommendations via…
Added 3 hours ago
Team Manager | Healthcare | Provider Data Management
Jobgether
Remote, United States
…applications and next steps. Our partner is looking for a Team Manager | Healthcare | Provider Data Management based in the United…
Added 3 hours ago
Analyst, Finance & Strategy
Ready ®
WEXFORD, PA
…shape Ready®’s next stage of growth. Reporting to the Senior Manager, FP&A & Commercial Strategy, the Finance & Strategy Analyst will work across commercial finance, accounting, cash and…

Closed listing

Coinbase

Senior Strategic Program Manager

Dover, DE, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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