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Added 1 hour ago
Senior Engineering Product Manager - Strategic Partnership Initiatives
Cisco Systems, Inc.
Remote, United States
…Splunk Platform’s reach and utility across major hyperscaler and partner ecosystems. You will define product strategy, align cross-functional roadmaps, and influence internal and external…
Added 1 hour ago
Senior Manager, CRM Engineering, Administration & Development - Field Enablement
E.R. Squibb & Sons,L.L.C.
Princeton, NJ
Drive global delivery governance - facilitating agile ceremonies, maintaining program-level transparency, and ensuring cross-geo delivery cadence, milestone predictability, and audit-ready…
Added 1 hour ago
Manager, Manufacturing Operations
Virgin Galactic
Phoenix-Mesa, AZ
…systems/vehicles and will serve as Manufacturing’s voice to Program Leadership. You will partner closely with multiple Program Managers, schedulers, engineering, and other cross-functional…
Added 2 hours ago
Lead, Expedition Operations
Royal Caribbean Cruises Ltd
Miami, FL
We are proud to be the vacation-industry leader with global brands - including Royal Caribbean International, Celebrity Cruises and Silversea Cruises - the most innovative fleet and private…
Added 2 hours ago
Premier Banker- Plaistow
TD Bank
Plaistow, NH
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 2 hours ago
Premier Banker- Concord North Main Street
TD Bank
Concord, NH
Provides ongoing coaching and ongoing feedback to bank staff on effective methods to articulate the program's value and make Premier referrals for mass affluent clients
Added 2 hours ago
S
Client Success Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
We're looking for a Client Success Enablement Manager to help bring this transformation to life.
Added 2 hours ago
S
Client Success Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
We're looking for a Client Success Enablement Manager to help bring this transformation to life.
Added 2 hours ago
Kalia Theatre (new Waikiki Luau site under construction) Facilities Attendant
Hawaii Growth - Honolulu
Honolulu, HI
…company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year…
Added 2 hours ago
Cloud Platform Architect
MS Services Group, Inc.
Alpharetta, GA
PEArch is seeking a Cloud Platform Engineering Architect to support the ETRADE Cloud program. The role will contribute to the design and evolution of secure, resilient, scalable, automated,…
Added 2 hours ago
Program Manager III, Legal
Indeed
Honolulu, HI
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 3 hours ago
Field Sales Manager
Arrow Electronics
Lincoln, NE
Drive supplier-program execution and partner growth by partnering with supplier management teams to help define performance KPIs, then translating those KPIs in
Added 3 hours ago
Field Sales Manager
Arrow Electronics
Brookings, SD
Drive supplier-program execution and partner growth by partnering with supplier management teams to help define performance KPIs, then translating those KPIs in
Added 3 hours ago
Sr. Pre-Construction Manager, D&C
Amazon
Tempe, AZ
Amazon's Global Engineering Services (GES) North America Design & Construction team is seeking a Senior Preconstruction Manager to serve as Amazon's senior owner's representative during the…
Added 3 hours ago
Field Sales Manager
Arrow Electronics
Tempe, AZ
Drive supplier-program execution and partner growth by partnering with supplier management teams to help define performance KPIs, then translating those KPIs in
Added 3 hours ago
Asset Business Leader - Customer Offering Portfolio (Sr. Manager), Global Consulting Services
Deloitte
Tempe, AZ
The professional will work with the India colleagues and senior leaders across Global Consulting Services practice. They will need to develop a knowledge of the firm's Consulting Services…
Added 3 hours ago
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Program & Project Manager
ManpowerGroup
Tempe, AZ
- $60 USD / hour
Our client, a growing organization focused on strategic execution, is seeking a Program & Project Manager to join their team. As a Program & Project Manager, you will be part of the…
Added 3 hours ago
Sr Manager Operations Support
Republic Services
Phoenix, AZ
POSITION SUMMARY: The Senior Manager, Operations Support is responsible for driving operational excellence and enabling continuous improvement across field operations. This role leads the…
Added 3 hours ago
Principal Product Manager, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- Partner with Global Real Estate teams to potentially procure new buildings and/or floors, design workspaces, and implement global building standards
Added 3 hours ago
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Senior OSP Project Manager Hyperscale / Data Center Fiber
TEKsystems
Phoenix, AZ
- $50 to $60 USD / hour
We are seeking an experienced Senior OSP Project Manager to lead large-scale fiber infrastructure projects supporting hyperscale and data center environments throughout the Phoenix market.
Added 3 hours ago
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Technical Project Manager - Mobile Engineering
ManpowerGroup
Phoenix, AZ
- $55 to $60 USD / hour
Our banking client is seeking a Technical Project Manager to join their Mobile Engineering team. As a Technical Project Manager, you will be part of the Mobile Engineering organization…
Added 3 hours ago
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Administrative Services Managers
PDS Tech Commercial
Phoenix, AZ
- $32.35 USD / hour
Apply today and take the next step in your career as an Administrative Services Manager (Customer Account Specialist) with PDS Tech Commercial and our industry-leading aviation partner in…
Added 3 hours ago
CSD Diagnostic Partner - Business Development
ThermoFisher Scientific
Phoenix, AZ
…Biopharmaceutical industry? Join Thermo Fisher Scientific Inc., as a Senior Manager of Pharma Oncology CDx Business Development and be key player in growing our Oncology diagnostics…
Added 3 hours ago
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Sr Marketing Manager
CBRE
Phoenix, AZ
- $125,000 to $130,000 USD / year
The Senior Marketing Manager serves as the strategic marketing partner to the Office Occupier and Office Investor Leasing businesses. This role sits within Product Marketing and will work…
Added 3 hours ago
Welder
Metso Outotec
Mesa, AZ
Global incentive program tied to business and performance targets

Closed listing

Coinbase

Senior Strategic Program Manager

Honolulu, HI, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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