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Added 4 mins ago
LEAD TECHNICAL PROJECT MANAGER-INDIA
Lumen Technologies
HOME, IN
…other ERP projects is valuable, and the role may expand to support other areas of CFS over time. You'll own project plans, timelines, and schedules; manage work in Jira; act as a product…
Added 4 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Lihue, HI
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 4 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Burleson, TX
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 4 mins ago
Groomer
Petco Animal Supplies Stores, Inc.
Lihue, HI
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 4 mins ago
Dog Trainer
Petco Animal Supplies Stores, Inc.
St Charles, MO
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 4 mins ago
Animal Care Specialist
Petco Animal Supplies Stores, Inc.
Lihue, HI
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 10 mins ago
Registered Nurse OR Circulator, FT Weekends - VWCH
Vanderbilt University Medical Center
Lebanon, TN
Analyzes comprehensive information pertinent to the patient's care and management to determine nursing diagnosis.
Added 10 mins ago
VU
Registered Nurse, Stepdown, Full-time nights, Clarksville
Vanderbilt University Medical Center
Clarksville, TN
- Full-time
New team members receive a comprehensive 8-12 week orientation program, tailored to individual nursing experience and designed to build confidence and clinical competence within the…
Added 10 mins ago
Registered Nurse, Pediatric Outpatient Hematology Oncology and Infusion
Vanderbilt University Medical Center
Nashville, TN
Analyzes comprehensive information pertinent to the patient's care and management to determine nursing diagnosis.
Added 11 mins ago
Learning Consultant, Workforce Development (Clinician Orientation & eStar) - Hybrid in Nashville, TN
Vanderbilt University Medical Center
Nashville, TN
…consultant designs, develops, and implements learning, performance support, engagement, and workforce development solutions aligned with business objectives, learner needs, and adult…
Added 15 mins ago
AU
Administrative Assistant - Sales and Marketing
Adecco US, Inc.
Mullins, SC
- $20.5 USD / hour
The Administrative Assistant - Sales & Marketing provides administrative, clerical, and coordination support to the Sales and Marketing team. This position is responsible for maintaining…
Added 15 mins ago
RETAIL SALES ASSOCIATE / FLOATER NF01
U.S. Marine Corps
Beaufort, SC
…best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We…
Added 15 mins ago
RETAIL SALES ASSOCIATE NF01
U.S. Marine Corps
Beaufort, SC
Added 15 mins ago
SUPERVISORY SECURITY & LOSS PREVENTION SPECIALIST NF4
U.S. Marine Corps
Beaufort, SC
…best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We…
Added 15 mins ago
RETAIL SALES ASSOCIATE / NF01 / SOFTLINES
U.S. Marine Corps
Beaufort, SC
…best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We…
Added 15 mins ago
RETAIL REPLENISHMENT SPECIALIST NF02
U.S. Marine Corps
Beaufort, SC
Added 15 mins ago
Lead Health Technician (Ophthalmology)
Veterans Affairs, Veterans Health Administration
Goose Creek, SC
Added 15 mins ago
BP
Client Service Coordinator - 005115
Banfield Pet Hospital
Mount Pleasant, SC
- $15.06 to $19.24 USD / hour
…through through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This…
Added 15 mins ago
AU
Sales and Marketing Representative
Adecco US, Inc.
Florence, SC
- $50,000 to $75,000 USD / year
Candidates should possess strong Account Management and Sales skills to grow and support client relationships.
Added 15 mins ago
Licensed Practical Nurse
Veterans Affairs, Veterans Health Administration
Rock Hill, SC
Added 15 mins ago
MP
Assistant Property Manager
Morgan Properties
Rock Hill, SC
- $18 to $22 USD / hour
Join Our Team as an Assistant Property Manager – Support with Excellence!
Added 15 mins ago
Lead Medical Assistant
CenterWell
Anderson, SC
…highly specialized administrative, operational, and customer support duties that require independent initiative and…
Added 15 mins ago
Systems Engineer -787 Airplane Level Integration (Experienced or Senior)
The Boeing Company
North Charleston, SC
…facilitation of Tier 0-2 requirements processes on the 787 program. They lead technical design reviews to ensure quality standards are met for all new, modified and deviated requirements.…
Added 15 mins ago
Associate Systems Engineer -787 Airplane Level Integration
The Boeing Company
North Charleston, SC
…facilitation of Tier 0-2 requirements processes on the 787 program. They lead technical design reviews to ensure quality standards are met for all new, modified and deviated requirements.…
Added 15 mins ago
Administrative Coordinator I
COLLEGE OF CHARLESTON
Charleston, SC

Closed listing

Coinbase

Senior Strategic Program Manager

Pierre, SD, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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