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Added 7 mins ago
Dir US Domestic Tax
IGT, a Nevada Corporation
Reno, NV
…closely with the International Tax Director and Indirect Tax Manager, and participates in high-impact projects, including post-merger integration, legal entity rationalization, financing,…
Added 12 mins ago
Human Resources Manager
Careers | Trillium
Canton, MA
This position plays a critical role in influencing change, optimizing HR processes, and guiding leadership in workforce strategy. The HR Manager will provide additional leadership within…
Added 13 mins ago
Unified Payables - Product Manager
U.S. Bank National Association
Minneapolis, MN · Atlanta, GA · Denver, CO
As the Product Manager, Unified Payables, you will be the dedicated, hands-on product owner for U.S. Bank's Unified Payables offering for middle-market clients: one bank-backed experience…
Added 19 mins ago
FC
Growth Marketing Manager
Fuel Cycle
Los Angeles, CA
- $85,000 to $110,000 USD / year
Fuel Cycle is hiring a hands-on Growth Marketing Manager to run our funnel end to end: the channels that bring buyers in (paid, search, website), the workflows that move them toward a…
Added 29 mins ago
District Sales Manager - UPLIZNA - Neurology (Rare Disease) - Philadelphia, PA
Horizon Therapeutics Services LLC
PA
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - UPLIZNA - Neurology (Rare Disease) Los Angeles, CA
Horizon Therapeutics Services LLC
CA
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - UPLIZNA - Neurology (Rare Disease) -Houston, TX
Horizon Therapeutics Services LLC
TX
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - Tavneos (Rare Disease) - Southeast
Amgen USA Inc.
GA · NC
Ensures that account manager team members operate within regulatory guidelines in all aspects of promotion, program implementation, product compliance, and training
Added 29 mins ago
District Sales Manager - UPLIZNA - Neurology (Rare Disease) - Columbus, OH
Horizon Therapeutics Services LLC
OH
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - UPLIZNA- IgG4 - Rare Disease - Phoenix, AZ
Horizon Therapeutics Services LLC
AZ
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - UPLIZNA- IgG4 - Rare Disease - Los Angeles, CA
Horizon Therapeutics Services LLC
CA
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - UPLIZNA- IgG4 - Rare Disease - Cincinnati, OH
Horizon Therapeutics Services LLC
OH
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - Uplizna -IgG4 - Rare Disease - Baltimore, MD
Horizon Therapeutics Services LLC
MD
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - IgG4 - Rare Disease - Atlanta, GA
Horizon Therapeutics Services LLC
GA
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
District Sales Manager - IgG4 - Rare Disease - Ann Arbor, MI
Horizon Therapeutics Services LLC
MI
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
Key Account Manager - Endocrinology-Ocular (Rare Disease) - Pacific Northwest
Horizon Therapeutics Services LLC
WA · OR
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
District Sales Manager - IgG4 - Rare Disease - Albany, NY
Horizon Therapeutics Services LLC
NY
…penetration by analyzing and understanding market dynamics and data, setting related strategic action plans and excellence in execution in order to ensure that sales goals are achieved…
Added 29 mins ago
Key Account Manager - Endocrinology-Ocular (Rare Disease) - New York, Metro
Horizon Therapeutics Services LLC
NJ
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Rare Disease Key Account Manager - Neurology - Mid-Atlantic
Horizon Therapeutics Services LLC
NC
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Key Account Manager - Endocrinology-Ocular (Rare Disease) - Capital
Horizon Therapeutics Services LLC
MD
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Rare Disease Key Account Manager - Neurology - Southeast
Horizon Therapeutics Services LLC
FL
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Rare Disease Key Account Manager - Neurology - Mid South
Horizon Therapeutics Services LLC
GA · FL
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Key Account Manager - Endocrinology-Ocular (Rare Disease) - Appalachia
Horizon Therapeutics Services LLC
NY
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Rare Disease Key Account Manager - Neurology - Delta South
Horizon Therapeutics Services LLC
AL · TN
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…
Added 29 mins ago
Key Account Manager - Endocrinology-Ocular (Rare Disease) - Charlotte
Horizon Therapeutics Services LLC
NC
The Rare Disease Key Account Manager’s overall goal is to reduce time to diagnosis, increase appropriate patient identification and improve speed to treatment by partnering with key…

Closed listing

Coinbase

Senior Strategic Program Manager

Frankfort, KY, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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