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AVIATION RESOURCE MANAGEMENT SPECIALIST
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…database. Analyzes management report products to determine program adequacy and accuracy, trends, and recommends corrective actions as required. Communicates with ARMS Working Group (AWG)…
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Director, Global AI Security & CISO Initiatives
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Senior Strategic Program Manager
Coinbase
Jackson, MS
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
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Jackson, MS
Virtual video interview conducted via video with the hiring manager and/or team
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Senior Technical Program Manager - GPU Software
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NVIDIA's GPU Software team seeks a skilled and experienced technical program manager to help deliver on NVIDIA's inspiring product roadmap! The software produced by this team include…
Added 3 mins ago
Senior Technical Program Manager - GPU Software
NVIDIA USA
CA · WA
NVIDIA's GPU Software team seeks a skilled and experienced technical program manager to help deliver on NVIDIA's inspiring product roadmap! The software produced by this team include…
Added 3 mins ago
Contact Center Supervisor
State of Illinois
Springfield, IL
…are eligible for the State of Illinois comprehensive benefits program which includes medical, dental and vision coverage. All employees hired after August 17, 2001 participate in the TRS…
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Oracle Database Administrator - REMOTE - Secret Clearance Required
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Added 46 mins ago
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Technical Program Manager II Manufacturing & Automation
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Wilmington, MA
- $75 to $80 USD / hour
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Added 46 mins ago
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AbbVie
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Safety : Manages production safety program while creating an environment where safety is the number one priority in every activity that you do, driving safety improvements and conducting…
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AI Senior Manager - SFL Scientific
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…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 47 mins ago
Manager - Finance Managed Services
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Boston, MA
…as well as SAP, Oracle, and emerging platforms, by applying automation, analytics, and Generative AI to improve performance, increase agility, and unlock long-term value. This is an…
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Google Infrastructure and Security Lead Architect
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…development, operations, and security teams to foster a culture of automation and DevSecOps…
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Manager - SAP Concur
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As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
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SAP EWM Senior Manager - Consumer Goods & Services
Accenture
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Minimum of 4 years managing full-cycle SAP EWM implementations in a lead or program manager role
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Senior Account-Based Marketing Manager, Autodesk Flow, Media & Entertainment
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Product Marketing Manager - Tech, AWS Observability
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…compelling customer value? At AWS, we're seeking a Product Marketing Manager who can shape the future of AWS Observability…
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Manager - SAP RAR
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Boston, MA
As a Manager on the SAP team, you will support clients across the solution lifecycle, from business process assessment through design, build, testing, deployment, and post-go-live…
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Anaplan Strategy, Growth, and Transformation Domain Senior Manager
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As a Strategy, Growth, and Transformation Domain Senior Manager on the Business Finance team, you will be responsible for:
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Product Marketing Manager, AI Solutions – Higher Education & Research
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Added 1 hour ago
Unified Payables - Product Manager
U.S. Bank National Association
Minneapolis, MN · Atlanta, GA · Denver, CO
As the Product Manager, Unified Payables, you will be the dedicated, hands-on product owner for U.S. Bank's Unified Payables offering for middle-market clients: one bank-backed experience…
Added 1 hour ago
FC
Growth Marketing Manager
Fuel Cycle
Los Angeles, CA
- $85,000 to $110,000 USD / year
Fuel Cycle is hiring a hands-on Growth Marketing Manager to run our funnel end to end: the channels that bring buyers in (paid, search, website), the workflows that move them toward a…
Added 1 hour ago
Technical Account Manager - USA
Camunda
Remote, United States
- At least 3 years of experience as a Technical Account Manager or a directly comparable role in enterprise software

Closed listing

Coinbase

Senior Strategic Program Manager

Frankfort, KY, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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