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Added 1 min ago
Aviation Manager (Program Manager) -Direct Hire Authority
Office of the Secretary of the Interior
Fairbanks, AK
Added 1 min ago
Program Manager III, Legal
Indeed
Anchorage, AK
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 1 min ago
Senior Strategic Program Manager
Coinbase
Juneau, AK
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 2 mins ago
Director, Technical Program Management (Remote-Eligible)
Capital One
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…problems and meet real customer needs. We are seeking Technical Program Managers who are passionate about marrying technology with business strategy to join our team. As a Technical Program…
Added 6 mins ago
ES-DO Deputy Division Lead (Nuclear Facilities Engineering Manager 5)
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…continued implementation of the Conduct of Engineering (CoE) Program as part of an institutional Safety Management Program (SMP). The elements of the CoE program include the development and…
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Safety Specialist - MSHA - Industrial
Kiewit
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As a Safety Specialist, you will report to Project Safety Manager. Your primary responsibilities centers on the successful implementation and support of the Site Specific Safety Plan in the…
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Program Manager III, Legal
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At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 6 mins ago
LDT Compliance Technician
JF Acquisition LLC
Albuquerque, NM
Added 6 mins ago
Senior Technical Product Manager - ServiceNow HRSD & Employee Center Pro
CVS Health
Santa Fe, NM
Added 6 mins ago
Account Manager
CVS Health
Santa Fe, NM
…for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed…
Added 6 mins ago
Senior Strategic Program Manager
Coinbase
Santa Fe, NM
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 6 mins ago
Associate Product Manager
FranklinCovey
Santa Fe, NM
As an Associate Product Manager, you'll help build this work and help it land. Part of the role is classic product work: discovery, requirements, testing, and launch. An equally important…
Added 6 mins ago
Product Operations Specialist
FranklinCovey
Santa Fe, NM
2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization
Added 6 mins ago
Director, Technical Program Management (Remote-Eligible)
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Santa Fe, NM
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Added 6 mins ago
Dentist (Pediatric)
Indian Health Service
Gallup, NM
…position held and the total number of hours per week. The Hiring Manager/Selecting Official may elect to utilize an available flexibility wherein applicants who are currently enrolled and…
Added 14 mins ago
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Pharmacy Technician
CVS Health
Hayward, CA
- $19.79 to $29.79 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 14 mins ago
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Pharmacy Technician
CVS Health
Santa Fe Springs, CA
- $20.47 to $30.47 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 14 mins ago
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Pharmacy Technician
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Anderson, CA
- $18.9 to $28.9 USD / hour
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Added 14 mins ago
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STL 9502
CVS Health
Hemet, CA
- $27.88 to $46.63 USD / hour
Maintain a strong working relationship with Rx DL, Pharmacy Manager, pharmacy team and any other in-store teams (e.g., Minute Clinic, etc.) to foster a #OneTeam mentality and support a…
Added 21 mins ago
Community and Belonging Project Coordinator
Harvard University
Cambridge, MA
…coordinating space, catering, vendor arrangements, event and program logistics; compiling event-related information such as descriptions, biographies, photos, consent forms, presentation…
Added 25 mins ago
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Business Banking Manager
City National Bank
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- $122,535 to $208,715 USD / year
…solutions to customer needs, and maintaining an active calling program. 80% Shares responsibility with the Business Banking Manager and RBM, for the hiring and retention of BBRMs for their…
Added 27 mins ago
Engineer I/II
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WHO WE ARE & WHAT WE DOThe City of Santa Maria is a full-service city with a Council/Manager form of government with over 700 employees and serves approximately 110,000 residents. The City…
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Lead Activities Attendant
Vail Resorts
Ludlow, VT
- $21.5 to $26.88 USD / hour
Complete performance appraisals and end-of-season forms; partner with their Manager to approve performance appraisals, and disciplinary documentation, or assist with HR activity relating to…
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Manager: Ski & Ride School - Training
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The Ski and Ride School Manager is responsible for creating a welcoming impression by leading the resort values and priorities and modeling our company’s leadership competencies. This is…
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Branch Recruiter | Adecco | South Burlington, VT
The Adecco Group
Burlington, VT
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Assist with identifying, sourcing, and screening top-quality candidates for open opportunities within the client program, as needed.

Closed listing

Coinbase

Senior Strategic Program Manager

Des Moines, IA, United States

$166,345 - $195,700 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $166,345 - $195,700 USD
Posting language: English
Posted: Sep 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the differentiated service model for our highest-value trading customers. You'll bridge Trading product teams and CX operations to reduce customer friction, ensure smooth product launches, and drive retention for the customers who matter most to our trading business.

What you'll do:

Own a portfolio of trading product domains, including support contact rate reduction targets, launch readiness, and performance scorecards across approximately half of the global trading CX scope
Lead the high net worth CX program end-to-end, defining segment strategy, retention priorities, the service model, and the cross-functional operating model spanning Sales, Concierge, Compliance/Risk, and Trading product
Set program strategy and prioritization frameworks for ambiguous, high-stakes problems, influencing Director+ stakeholders to align on tradeoffs, resources, and sequencing
Build and execute a multi-quarter improvement roadmap that combines in-product fixes with CX-owned improvements through automation, help center content, and proactive support to reduce top contact drivers
Execute CX readiness for Tier 1 trading launches, coordinating across Product, WFM, L&D, and Tooling, then measuring post-launch impact on CSAT, contact volume, and adoption
Partner with Trading product teams through regular operational reviews that surface voice-of-customer themes, quantify business impact, and close performance gaps with executive-ready reporting

Required Skills and Experience:

7+ years in program management, CX, or product operations, with 5+ years in a trading, brokerage, or financial services environment
Proven track record owning a high-value customer segment or business-critical program where retention, revenue, or market share were explicit success metrics
Demonstrated ability to define strategy and lead complex cross-functional programs spanning 5+ teams (including Sales, Compliance, and BPO partners) with measurable business outcomes
Experience influencing Director+ stakeholders, negotiating priorities across competing initiatives, and driving alignment without direct authority
Proficiency defining KPI frameworks, OKR glidepaths, and executive reporting that connects CX performance metrics to revenue and retention impact
Active FINRA Series 7 and Series 63 licenses
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Position ID #: P77911

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$166,345 - $195,700 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Sales
Regulatory compliance
Prioritization
Reporting
Program management
Workflow

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