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Added 1 min ago
Training Program Lead - Federal Health IT
Rackner
Remote, United States
You'll lead the coordination of training schedules, instructor readiness, course delivery, and training quality across a geographically distributed user community. Working alongside…
Added 4 mins ago
Registered Nurse - PRN - Night Shift
ProCare- TECC
Pearland, TX
10. Provides IV infusion / therapy in accordance with physician orders, performs 12-lead EKG, venipuncture and IV initiation, blood draws, cardiac and pulse oximetery monitoring, applies…
Added 4 mins ago
PT
Registered Nurse - Full-time - Night Shift
ProCare- TECC
Pearland, TX
- Full-time
10. Provides IV infusion / therapy in accordance with physician orders, performs 12-lead EKG, venipuncture and IV initiation, blood draws, cardiac and pulse oximetery monitoring, applies…
Added 4 mins ago
SC
Electrical & Automation Manager
Schwan's Company
Florence, KY
- $93,000 to $154,000 USD / year
…everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people…
Added 4 mins ago
SC
Area Sales & Distribution Manager - St. Louis, MO
Schwan's Company
Columbia, MO · Bridgeton, MO · Saint Louis, MO
- $68,000 to $113,000 USD / year
…everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people…
Added 4 mins ago
SC
Senior Manager, Compensation
Schwan's Company
Hopkins, MN
- $120,000 to $200,000 USD / year
…everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people…
Added 5 mins ago
Principal Process Engineer
Schwan's Company
Salina, KS
…everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people…
Added 5 mins ago
Project Engineer
Schwan's Company
Pasadena, TX
…CheilJedang Corporation, is a leader in manufacturing and marketing quality foods enjoyed nationwide. We have beloved brands like Red Baron®, Tony’s®, Big Daddy’s®, Villa Prima™ and…
Added 5 mins ago
Production Operations Management Internship - Summer 2027
Schwan's Company
Salina, KS
Production Oversight: Lead and direct production, packaging, or bakery lines, ensuring that all products meet rigorous company and USDA standards for quality and safety.
Added 5 mins ago
SC
Customer Shopper Marketing Manager - Walmart Team
Schwan's Company
Bentonville, AR
- $93,000 to $154,000 USD / year
…everywhere people shop and eat, our products reflect a commitment to quality, innovation and the power of food to bring people…
Added 5 mins ago
SC
Maintainer Operator/ Shift Lead - 1st Shift
Schwan's Company
Erie, PA
- $23 USD / hour
Numerous company-paid benefits, including, financial planning, employee assistance program, life insurance, virtual physical therapy assistance, and caregiving support
Added 5 mins ago
SC
Area Sales & Distribution Manager - Memphis, TN
Schwan's Company
Memphis, TN
- $68,000 to $113,000 USD / year
…everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people…
Added 5 mins ago
SC
Area Sales & Distribution Manager - San Jose, CA
Schwan's Company
San Jose, CA
- $68,000 to $113,000 USD / year
…everywhere people shop and eat, our products reflect a commitment to quality, innovation, and the power of food to bring people…
Added 5 mins ago
SC
Maintainer Operator/Shift Lead - 2nd Shift
Schwan's Company
Erie, PA
- $23 to $25 USD / hour
Numerous company-paid benefits, including, financial planning, employee assistance program, life insurance, virtual physical therapy assistance, and caregiving support
Added 10 mins ago
Ammunition Plant Leader
U.S. Army Joint Munitions Command
Pine Bluff Arsenal, AR
…automated munitions assembly-line equipment to support safe, quality production. Responsibilities Work along with other workers, setting the pace. Answer workers questions regarding…
Added 10 mins ago
Supervisory Industrial Engineer
U.S. Army Joint Munitions Command
Pine Bluff Arsenal, AR
…Industrial Engineer in charge of procurement and manufacturing quality assurance. Responsibilities Provides technical expertise in the resolution of complex engineering problems and…
Added 10 mins ago
Supervisory Industrial Engineer
U.S. Army Joint Munitions Command
Pine Bluff Arsenal, AR
Summary About the Position: Serves as Industrial Engineer in charge of procurement and manufacturing quality assurance. Responsibilities Provides technical expertise in the resolution of…
Added 10 mins ago
CB
Production Supervisor (3rd Shift)
Conagra Brands
Russellville, AR
- $64,000 to $80,000 USD / year
Reporting to the Business Unit Manager, you will lead team members to manage the plant's process improvement opportunities. You will manage the 3rd Shift production team to attain…
Added 10 mins ago
CB
Production Supervisor (2nd Shift)
Conagra Brands
Russellville, AR
- $64,000 to $80,000 USD / year
Reporting to the Business Unit Manager, you will lead team members to manage the plant's process improvement opportunities. You will manage the 2nd Shift production team to attain…
Added 10 mins ago
Environmental Services Technician (EVS) - Housekeeping Aid (Leader)
Veterans Affairs, Veterans Health Administration
Fayetteville, AR
Added 10 mins ago
PUBLIC HEALTH SECTION CHIEF
State of Arkansas
Little Rock, AR
Proven ability to lead complex program operations, including budgeting, planning, and policy implementation. Experience with quality improvement, program evaluation, and performance…
Added 10 mins ago
RURAL SERVICES DIRECTOR
State of Arkansas
Little Rock, AR
…oversight for programs and initiatives aimed at improving the quality of life, infrastructure, and economic opportunities in rural communities throughout Arkansas. This role involves…
Added 22 mins ago
Senior Staff Technical Program Manager, New Product Programs
Waymo
Mountain View, CA · San Francisco, CA
Architect and lead the holistic, cross-organizational technical program for Waymo's New Product Programs initiatives
Added 22 mins ago
FE
EBA Strategy & Transformation Principal
Federal Express Corporation
Remote, United States
- $11,766.26 to $20,872.33 USD / month
The Strategic Program Management Principal is responsible for leading complex, cross-functional transformation initiatives that drive strategic business outcomes, operational excellence,…
Added 30 mins ago
UO
Open Rank-Research Scientist, Senior Research Scientist
University of Colorado Denver
Aurora, CO
- $90,000 USD / year
in Aurora, Colorado. The C3 Lab is comprised of a program manager, data managers, coders/analysts/programmers, professional research assistants, and other clinician-investigators who all…

Closed listing

Coinbase

Senior Strategic Program Lead

Washington, DC, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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