Jobs in the United States

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Added 5 mins ago
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FM Engineering Ops Manager
CBRE
Clarksville, VA
- $130,000 to $170,000 USD / year
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
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Data Center Manager
CBRE
Clarksville, VA
- $100,000 to $130,000 USD / year
Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 5 mins ago
Cargo Strategy & Analytics Consultant
Deloitte
Rosslyn, VA
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 5 mins ago
Recruitment Marketing Consultant - Active TS/SCI Polygraph eligible Required
Deloitte
Rosslyn, VA
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 5 mins ago
Consultant, Regulatory Change Management
Deloitte
Rosslyn, VA
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
Added 5 mins ago
Project - Senior HR Generalist - Active TS/SCI w/ Polygraph Required- McLean, VA
Deloitte
Rosslyn, VA
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors,…
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AI & Analytics Innovation Lead
Guidehouse
SPRINGFIELD, VA
- $113,000 to $188,000 USD / year
The AI & Analytics Innovation Lead will drive transformation of disparate programmatic data into strategic metrics that will aid decision-making across a major Program Executive Office…
Added 5 mins ago
Assistant Club Manager
BJs Wholesale Club
Fredericksburg, VA
Lead through change: Model leadership competencies and act as a champion for growth.
Added 5 mins ago
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Sustainability Data & Process Integration Manager
Micron Technology, Inc.
Manassas, VA
- $87,000 to $254,000 USD / year
Lead cross-functional sustainability initiatives requiring strong technical expertise, partner alignment, and program management.
Added 5 mins ago
Senior Contracts Manager
CACI International
Sterling, VA
In this role, you will serve as a strategic business partner across both capture and execution, advising program teams and shaping equitable agreements that enable mission success.
Added 5 mins ago
Contracts Manager
CACI International
Sterling, VA
In this role, you will serve as a strategic business partner across both capture and execution, advising program teams and shaping equitable agreements that enable mission success.
Added 5 mins ago
Senior Scientific Communications & Outreach Specialist
General Dynamics Information Technology
Fairfax, VA
At GDIT, people are our differentiator. The Specialist will lead end-to-end planning and execution of scientific workshops and webinars, serve as a primary liaison to senior researchers and…
Added 5 mins ago
Business Operations Manager (PMO Lead)
General Dynamics Information Technology
Fairfax, VA
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 5 mins ago
Events & Executive Support Coordinator
General Dynamics Information Technology
Fairfax, VA
…with broader administrative and communications support for the program team. The Coordinator will report to the team's Communications Lead and work closely with 3-4 other teammates. While…
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Glen Allen, VA · Charlottesville, VA
- $152,000 to $222,000 USD / year
…shared demonstration environment. This person will also be the program owner for 8+ platform functions (data products, platform support, predictive models, emerging technology, user-facing…
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Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Charlottesville, VA · Glen Allen, VA
Lead and execute high-impact lean transformations across all four Supply Chain teams to achieve operating goals using KPI-based performance management
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Charlottesville, VA · Glen Allen, VA
- $131,000 to $174,000 USD / year
Drive consistent incident, problem, and change management across pods; lead resolution of high-severity escalations and root cause analysis.
Added 5 mins ago
X42 MGR PRODUCT TRAINING 1
Huntington Ingalls Industries
Newport News, VA
Associate's Degree or other formal 2 year program and 2 years of relevant exempt experience or 4 years of relevant non-exempt experience
Added 5 mins ago
Principal Identity Access and Zero Trust Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
GDIT is seeking an Enterprise Identity and Access Architect to lead the design and ownership of identity, authentication, authorization, privileged access, and Zero Trust access…
Added 5 mins ago
Deputy Chief Enterprise Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
The position is heavily focused on integration, ensuring cohesion between domain-specific designs, program requirements, security controls, test results, and operational acceptance;…
Added 5 mins ago
Software Engineering Lead and Application Architect - TS/SCI with Polygraph
General Dynamics Information Technology
Chantilly, VA
We are seeking a Lead Engineer to drive the end-to-end software engineering function for mission and enterprise applications across classified environments. This role is accountable for…
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Technical Lead, Full-Stack Engineering – AI-Native Solutions
Guidehouse
MCLEAN, VA
- $113,000 to $188,000 USD / year
Build, test, deploy, and maintain secure, scalable full-stack enterprise applications; lead technical delivery of a workstream or component and deliver production-scale solutions or…
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Technical Product Manager - AI-Native Solution Delivery
Guidehouse
MCLEAN, VA
- $130,000 to $216,000 USD / year
…stakeholders, process design and technical architecture, this hands-on lead turns ambiguity into structured solution pathways and measurable impact. The role embeds closely with internal…
Added 5 mins ago
OCONUS Rotational Site Lead - 31056
Huntington Ingalls Industries
McLean, VA
HII, Mission Technologies Division, is currently seeking an OCONUS Site Lead to manage and oversee site operations for airborne Intelligence Surveillance and Reconnaissance (ISR) projects…

Coinbase

Senior Strategic Program Lead

Richmond, VA, United States

$130,900 - $154,000 USD

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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