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Added 1 min ago
Sr Sales Training Manager - East Coast Remote
ThermoFisher Scientific
Guilford, CT
Works cross-functionally and in close partnership within the Sales Training Team and across PSG ( sales/sales leadership, marketing, sales operations etc.) to design, deliver, review,…
Added 1 min ago
Senior Manager, Medicare Business Consultant
CVS Health
Remote, United States
7+ years of work experience in business consulting, project management, program management, business operations, process improvement, analytics, or a related field
Added 1 min ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
…Rostering, Patient Engagement & Retention, and Value-Based Care Program…
Added 1 min ago
Lead Director Product Membership
CVS Health
Remote, United States
In this high-impact leadership role, you will manage a dedicated cross-functional engineering and technical team (comprising Software Development Engineers, Data Engineers, Salesforce…
Added 1 min ago
Prosthetic Representative (Service Chief)
Veterans Affairs, Veterans Health Administration
West Haven, CT
Added 1 min ago
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Scrum Master/project Manager
TEKsystems
Berlin, CT
- $55 to $65 USD / hour
…and teamwork skills, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do. This client is transitioning from Oracle to SAP…
Added 1 min ago
IT Lead Developer, SAP Solutions (Hybrid)
Eversource Energy
Berlin, CT
The IT Lead Developer, SAP Solutions will provide hands-on technical leadership for SAP custom development, enhancements, workflows, interfaces, forms, reports, conversions, and extensions…
Added 1 min ago
IT Lead Developer, SAP Applications (Hybrid)
Eversource Energy
Berlin, CT
The IT Lead Developer, SAP Applications will provide technical development leadership for the Finance and Accounting Reinvention (FAR) program, a multi-year business transformation…
Added 1 min ago
2027 Gas Project Engineering Co-op
Eversource Energy
Berlin, CT
The Eversource Intern & Co-op program is designed to energize your experience with hands-on learning, leadership exposure, and real-world impact. From day one, interns and co-ops dive into…
Added 1 min ago
Logistics Operations Assistant/Dispatcher
Reyes Holdings
Enfield, CT
The Logistics Operations Assistant performs general administrative tasks, including processing orders, producing and reconciling shipping, delivery, and service performance tracking
Added 1 min ago
Sous Chef - Hamden Hall Country Day School
Compass Group, North America
Hamden, CT
As a Sous Chef, you will play a key leadership role in supporting the culinary operations of a dynamic K–12 school dining program. Reporting to the Executive Chef, you will assist with…
Added 1 min ago
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Electrical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
This position will provide technical leadership and operational engineering oversight for 24x7x365 electrical generation, distribution, and control systems supporting critical site utility…
Added 1 min ago
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Mechanical Engineer Manager
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
This position will provide technical leadership and operational engineering oversight for 24x7x365 delivery of critical site utility systems and services within highly technical…
Added 1 min ago
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Process Equipment Engineer
Pfizer
Groton, CT
- $99,200 to $165,400 USD / year
…through realization. The successful candidate collaborates with Operations, Engineering, Validation, Quality, EHS, automation/controls, equipment vendors, and project teams to drive…
Added 2 mins ago
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Pharmacy Director
BrightSpring Health Services
WALLINGFORD, CT
- $155,000 to $175,000 USD / year
The Pharmacy Director is responsible for directing workforce in the day to day operations of pharmacy or multiple locations and managing costs to established goals.
Added 2 mins ago
Lead Pharmacy Technician
Hartford HealthCare
New Britain, CT
…compounding. Assists pharmacist in all aspects of Pharmacy operations (including computer system) in order to meet the goals and objectives of the Pharmacy Department. All activities are…
Added 2 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Norwalk, CT
Demonstrated leadership in program/project management, including planning, execution, and documentation
Added 2 mins ago
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Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Norwalk, CT
- $131,000 to $174,000 USD / year
…while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 2 mins ago
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Supervisor of Domestic and Sexual Violence Client Services
Pillars Community Health
Hickory Hills, IL
- $60,000 to $67,000 USD / year
Oversees daily program operations and monitors service delivery across domestic violence and sexual assault advocacy and clinical services. Ensures services are delivered in accordance with…
Added 2 mins ago
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Norwalk, CT
- $152,000 to $222,000 USD / year
…shared demonstration environment. This person will also be the program owner for 8+ platform functions (data products, platform support, predictive models, emerging technology, user-facing…
Added 2 mins ago
Executive Supply Chain FLIGHT DECK Leader
GE Aerospace
Norwalk, CT
A minimum of 10 years of experience in lean / operational excellence, supply chain, or operations leadership
Added 2 mins ago
Engineer I: Aftermarket Development Program (ADP)
RTX Corporation
east hartford, CT
The Aftermarket Development Program (ADP) is a two-year, entry-level rotational program within Pratt & Whitney’s Aftermarket Operations (AMO) organization. Program participants complete…
Added 2 mins ago
Senior Customer Service Manager
Stanley Black and Decker
Danbury, CT
Partner cross-functionally with sales, operations, supply chain, quality, IT, and other business functions to address customer issues and improve end-to-end service delivery
Added 2 mins ago
Senior Financial Analyst – NBC Sports
NBC Universal
Stamford, CT
The Production Finance team collaborates with the Sports Production and Operations to budget, track and complete analysis on NBC Sports’ programs. We work closely with FP&A, Controllership…
Added 2 mins ago
Senior Strategic Program Lead
Coinbase
Hartford, CT
5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.

Closed listing

Coinbase

Senior Strategic Program Lead

Oklahoma City, OK, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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