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Electronic Imaging Technician Lead
Sutter Health
Roseville, CA
- $28.95 to $40.52 USD / hour
…one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits…
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Security Officer II
Sutter Health
Roseville, CA
- $26.43 to $36.99 USD / hour
Reports unusual circumstances to the lead, supervisor, and/or manager.
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Chief Engineer - Aircraft Development
Kratos Defense & Security Solutions, Inc.
Roseville, CA
…system integration for a next?generation unmanned aircraft program. This role oversees the complete engineering lifecycle - from concept development and requirements definition through…
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Personal Banker Antelope Valley
Wells Fargo
LANCASTER, CA · PALMDALE, CA
Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions
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RMA Coordinator
Actalent
Fremont, CA
- $28 to $32 USD / hour
Strong attention to detail with the ability to follow processes precisely and catch issues that could lead to future failures.
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Union Lead Operating Engineer
CBRE
Fremont, CA
- $58 USD / hour
As a CBRE Union Lead Operating Engineer, you will be responsible for the proper efficient operations and maintenance of the mechanical, electrical, and plumbing systems for an assigned…
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AI Sound Design Lead
Meta
Fremont, CA
Meta's Creative Audio team is looking for an experienced Sound Design Lead to join our AI Audio team to drive AI Sound Effects and AI Sound Design work across Meta. This role sits at the…
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Dining Services Department Manager
Healthcare Services Group, Inc.
Stockton, CA
- From $39 USD / hour
The Dining Services Department Manager oversees the food service program at a single site, ensuring high food quality standards, inventory management, food safety, and customer service.…
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Respiratory Care Practitioner - Sub Acute
Prime Healthcare
Anaheim, CA
…requirements of the patient. May on occasion be assigned/identified as Lead RCP, having responsibility for the section or department during their…
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CNC Machinist 1st And 2nd Shift!!
Aerotek
Anaheim, CA
- $20 to $28 USD / hour
Clear advancement path into Lead Machinist and CNC Programmer roles
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CNC Machinist 1st And 2nd Shift!!
Aerotek
Anaheim, CA
- $20 to $28 USD / hour
Clear advancement path into Lead Machinist and CNC Programmer roles
Added just now
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CNC Machinist 1st And 2nd Shift!!
Aerotek
Anaheim, CA
- $20 to $28 USD / hour
Clear advancement path into Lead Machinist and CNC Programmer roles
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Human Resources Manager
Sunrise Senior Living
Long Beach, CA
Lead full-cycle recruitment, hiring and onboarding processes
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Program Manager (Operations Support Manager)
Federal Aviation Administration
El Segundo, CA
…Manager of an assigned workforce consisting of Management & Program Analysts and/or assistants, Administrative Officers, Technical Specialists, Logistics & Material management specialists,…
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Jr - Mid Cost Analyst / Estimator
TECOLOTE RESEARCH, INC.
El Segundo, CA
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Procurement Agent – Millennium Space Systems
The Boeing Company
El Segundo, CA
…partners including Manufacturing, Supplier Quality, Engineering, Program Controls, Program Management, Shipping/Receiving/Inventory, Finance, Accounts Payable, and other supply chain areas…
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Director, Product Management - Verification
Meta
Menlo Park, CA
Lead a team through the ideation, technical development, and launch of innovative products.
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Network Implementation Engineer
Meta
Menlo Park, CA
Lead build partners, engineering and construction firms, and associated project budgets mitigating risk for the project through pre-planning, innovative planning, and partnership
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Software Engineer - Traffic Capacity & Performance
Meta
Menlo Park, CA
Lead technical direction across teams, mentor engineers, and represent capacity engineering in cross-team design reviews
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Software Engineer - Traffic Efficiency
Meta
Menlo Park, CA
…demand grows.We seek an engineering expert to set direction and lead cross-stack performance work spanning high-throughput services, operating systems and kernels, networking and NICs, CPU…
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Visiting Researcher, Release to Production
Meta
Menlo Park, CA
Lead interface with external vendors and internal hardware, mechanical, power, thermal, manufacturing and software engineers to understand system architecture to develop and execute the…
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Advanced Mfg Engineer Sr
Honeywell Aerospace
Torrance, CA
- $119,000 to $148,000 USD / year
Lead the implementation of new manufacturing techniques
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Advanced Mfg Engineer Sr Adv
Honeywell Aerospace
Torrance, CA
…Chain and the product development functions of Engineering, Program Management, and the Strategic Business Units. AME-NPI participates in the execution of new product development programs…
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(USA) Member Team Lead
Walmart
Torrance, CA
- $23 to $31 USD / hour
Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
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Vice President of Paid Media
Buyerlink
Walnut Creek, CA
…and Automotive business. This role will define the vision, lead and develop a high-performing team, set strategy, build and optimize campaigns, improve lead quality and scale volume, and…

Closed listing

Coinbase

Senior Strategic Program Lead

Dover, DE, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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