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Nursery Operations Manager Trainee
GPAC
North Dakota
- $75,000 to $85,000 USD / year
The successful candidate will participate in a comprehensive training program designed to develop the operational, personnel management, and leadership skills necessary to eventually…
Added 5 mins ago
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Field/Office Engineer Intern - Eastern District (Summer 2027)
Kiewit
Cayuga, IN
- $18 to $25 USD / hour
Kiewit Eastern District is currently seeking Engineer Interns for their Summer 2027 Intern Program! Kiewit’s Eastern District primarily performs heavy civil projects in infrastructure &…
Added 5 mins ago
Senior Advisor Manufacturing Package Design
Lilly
Remote, United States
…narcolepsy and potentially other sleep-wake disorders. Centessa’s lead investigational candidate – cleminorexton (formerly ORX750) – is being developed for narcolepsy type 1, narcolepsy…
Added 5 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
IN
- $25 to $31.32 USD / hour
Lead and support the daily operations of the Epic Ascent Concierge team, ensuring exceptional guest service and operational excellence.
Added 5 mins ago
Direct Support Lead
Sevita
North Vernon, IN
Employee Referral Program bonus opportunities for eligible roles
Added 5 mins ago
Service Manager
Bridgestone Americas
Columbia City, IN
…between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment.Pay Range:…
Added 5 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…
Added 5 mins ago
Direct Support Lead
Sevita
North Vernon, IN
Employee Referral Program bonus opportunities for eligible roles
Added 5 mins ago
Direct Support Lead
Sevita
North Vernon, IN
Employee Referral Program bonus opportunities for eligible roles
Added 5 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 5 mins ago
MI
Part-time Nabisco Merchandiser
Mondelez International
Jasper, IN · Vincennes, IN · Washington, IN
- $15 to $17 USD / hour
- Part-time
Join our Mission to Lead the Future of Snacking AT Mondelēz International **
Added 5 mins ago
MDS Coordinator RN
American Senior Communities
Auburn, IN
Leadership : The ability to lead and motivate others to follow RAI processes in a timely and accurate manner.
Added 5 mins ago
Medical Technologist
Trinity Health
Plymouth, IN
Generous paid time off program + 7 paid holidays
Added 5 mins ago
Medical Technologist
Trinity Health
Plymouth, IN
Generous paid time off program + 7 paid holidays
Added 5 mins ago
Cancer Center Coordinator
Trinity Health
Plymouth, IN
100% paid tuition for the ASN-to-BSN program (paid directly to our learning partner)
Added 5 mins ago
General Manager
Chipotle Mexican Grill
Richmond, IN
…day, and we need leaders to grow with us! Our General Managers lead from the front and in this role, you’ll hire and develop great people, build a winning culture, and run a strong…
Added 5 mins ago
Program Management Program Director
Sevita
New Albany, IN
Manage program staff members including performance evaluations, scheduling, and orientation.
Added 5 mins ago
FW 27th
Sevita
Merrillville, IN
Responsible for providing direct support within a single program or unit within a program, typically supporting 4 - 6 individuals in residential settings, or up to 10 individuals in…
Added 5 mins ago
Associate Director, Clinical Research- Knee
J&J Family of Companies
Warsaw, IN
Lead a team of clinical research professionals to develop and deliver global evidence-generation and evidence-dissemination strategies for the Knee Reconstruction platform, supporting new…
Added 5 mins ago
Sourcing Director: NPI Execution, M&A Integration & Supplier Transfers
Zimmer Biomet
Warsaw, IN
Lead, coach, and develop a high-performing team of program, technical, supply-chain, and supplier-management professionals.
Added 5 mins ago
Staff Development Coordinator RN
American Senior Communities
Jeffersonville, IN
· Leadership: The ability to lead and motivate others to follow infection prevention practices.
Added 5 mins ago
Assistant Nurse Manager Inpatient Rehab
Ascension Health
Anderson, IN
Lead daily nursing operations to ensure seamless department workflows, high-quality patient outcomes, and alignment with clinical standards.
Added 5 mins ago
Area Manager, Amazon Pharmacy
Amazon
Plainfield, IN
● Lead and supervise a team of 15-25 direct reports
Added 5 mins ago
Sr Director - Advanced Therapies External Manufacturing
Lilly
Lebanon, IN
Lead required Flow teams comprised of engineering, technical services and quality functional leaders, complying with the expectations established in Lilly’s standards of operational…
Added 5 mins ago
Infection Preventionist RN
American Senior Communities
Greenwood, IN
Leadership : The ability to lead and motivate others to follow infection prevention practices.

Closed listing

Coinbase

Senior Strategic Program Lead

Charleston, WV, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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