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Added 2 mins ago
UE
Substation Lead Electrical Engineer
Ulteig Engineers, In
Greenwood Village, CO
- $123,200 to $159,650 USD / year
Ulteig is seeking qualified candidates for the position of Lead Substation Electrical Engineer to support Renewables/Utility/Power projects. The Lead Electrical Engineer acts as a technical…
Added 2 mins ago
UO
Postdoctoral Associate
University of Colorado Denver
Boulder, CO
- $85,000 to $90,000 USD / year
…today that will change the world tomorrow. Via the Partnership Program, the department is now helping CU to support higher education across the state of…
Added 2 mins ago
VI
2027 Summer Internship - Revenue Intelligence
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
This program is designed to foster a beneficial relationship and provide growth opportunities for Vizient, our employees, and collegiate students. Since 2000, our summer intern program has…
Added 2 mins ago
VI
Senior Director, Spend Management Services - Indirect Category
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
In this role, you will lead a high-performing sourcing function or department, developing and executing custom client contracting strategies that reduce spend, improve operational…
Added 2 mins ago
VI
Senior Director, Spend Management Services - Clinical Categories
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
In this role, you will lead a high-performing sourcing function or department, developing and executing custom client contracting strategies that reduce spend, improve operational…
Added 2 mins ago
VI
Senior Learning Partner
Vizient, Inc.
Centennial, CO
- $31,533 USD / year
…capability models, and consistent onboarding experiences. You will lead onboarding strategies and governance for new hires and internal transfers, establishing clear milestones, practical…
Added 7 mins ago
TM
Content Manager
The Miami Foundation
Miami, FL
- $72,000 to $92,000 USD / year
The Miami Foundation’s Content Manager serves as the writer and a strategic lead for the organization’s written content and storytelling efforts. The ideal candidate is an exceptional and…
Added 9 mins ago
EG
Program Manager
Eliassen Group
Jackson, MS
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 9 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Jackson, MS
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 9 mins ago
EG
Cloud Engineer
Eliassen Group
Jackson, MS
- $70 to $88 USD / hour
Lead adoption and responsible use of AI and automation to improve scalability, reliability, and efficiency of cloud platforms and engineering workflows.
Added 17 mins ago
Restaurant Crew
7-Eleven
Parkersburg, WV
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 17 mins ago
EG
Program Manager
Eliassen Group
Charleston, WV
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 17 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Charleston, WV
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 17 mins ago
EG
Cloud Engineer
Eliassen Group
Charleston, WV
- $70 to $88 USD / hour
Lead adoption and responsible use of AI and automation to improve scalability, reliability, and efficiency of cloud platforms and engineering workflows.
Added 22 mins ago
EG
Program Manager
Eliassen Group
Lincoln, NE
- $75 to $80 USD / hour
Lead and mentor Technical Program Managers and Scrum Masters while ensuring adherence to best practices and proper facilitation of ceremonies.
Added 22 mins ago
EG
Cloud Engineer
Eliassen Group
Lincoln, NE
- $70 to $88 USD / hour
Lead adoption and responsible use of AI and automation to improve scalability, reliability, and efficiency of cloud platforms and engineering workflows.
Added 22 mins ago
Senior Manager, Internal and External Reporting
Eliassen Group
Lincoln, NE
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 38 mins ago
T
Sterilization Technician
TEKsystems
Saint Louis, MO
- $20 USD / hour
…monitor and track instruments through sterilization. 6. Keeps the Lead Sterilization Tech apprised of any issues or concerns with equipment, supplies, or procedures related to…
Added 56 mins ago
IS
Program Manager IV
INSPYR Solutions
Menlo Park, CA
- $46 to $66 USD / hour
We are looking for a Project Manager IV to lead high-visibility field activations, product demonstrations, and partner engagements from planning through execution. This role requires a…
Added 56 mins ago
Event Technology Program Manager
INSPYR Solutions
CA
Lead the transition to RainFocus event management platform, including user adoption, change management, and migration planning.
Added 59 mins ago
Executive Director, Applied Engineering Division
City of New York
New York City, NY
The Executive Director will lead a specialized engineering division focused on artificial intelligence (AI), application security, secure software development, and emerging technologies.…
Added 1 hour ago
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Hiring Production Associate - Immediate Start!!
Aerotek
Buffalo Grove, IL
- $18 USD / hour
📈 Production Lead📈 Quality Assurance📈 Repair Technician📈 Manufacturing Technician📈 Engineering Support📈 Office OperationsMany current leaders began their careers on the production…
Added 1 hour ago
G
Data Privacy Attorney
GPAC
Denver, CO
- $200,000 to $300,000 USD / year
Lead breach preparedness and incident response
Added 1 hour ago
Executive Director, Case Management
Beth Israel Lahey Health
Charlestown, MA
…and operational leadership for the enterprise Case Management program across all Beth Israel Lahey Health (BILH) facilities. This role will lead the transformation of Case Management…
Added 1 hour ago
C
Customer Success Program Manager - Food
Carrier
Beverly, MA
- $79,000 to $158,000 USD / year
We are seeking a data driven, client facing Customer Success Food Program Manager to lead complex, high-value visibility programs across our global food industry vertical. As a part of…

Closed listing

Coinbase

Senior Strategic Program Lead

Charleston, WV, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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