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Director Of Business Development
SALMON
Milford, MA
- $120,000 USD / year
SALMON Home Care seeks an experienced, relationship-driven Director of Business Development to lead growth across our hospice and visiting nurse/home health (VNA) programs. Growing the…
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Dermatologist (MD/DO) - Physician-Led Practice, California
GPAC
Bakersfield, CA
- $350,000 to $550,000 USD / year
Completion of an accredited Dermatology residency program
Added 1 min ago
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Dermatologist (MD/DO) - Physician-Led Practice, California
GPAC
Delano, CA
- $350,000 to $550,000 USD / year
Completion of an accredited Dermatology residency program
Added 2 mins ago
Marketing & Admissions Coordinator
Stellar Senior Living [Parent]
Albuquerque, NM
Benefits include medical, dental, vision, generous Paid Time Off program, holidays, 401k and more!!!
Added 2 mins ago
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Dermatologist (MD/DO) - Physician-Led Practice, California
GPAC
Wasco, CA
- $350,000 to $550,000 USD / year
Completion of an accredited Dermatology residency program
Added 6 mins ago
Nurse Anesthetist (CRNA)-MGH
Massachusetts General Hospital
Boston, MA
…exceptional leadership team, an extensive orientation and training program and regularly scheduled check-ins to support new graduate CRNAs and ensure they succeed in an acute, fast paced…
Added 6 mins ago
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Regional Sales Manager
Rochester Electronics, LLC
Remote, United States
- $94,000 to $130,660 USD / year
Manages the full sales cycle including lead generation, qualifying business opportunities, creating and delivering sales presentations, creating sales proposals, negotiating sales, and…
Added 6 mins ago
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Senior Project Manager (Manufacturing)
Rochester Electronics, LLC
Newburyport, MA
- $150,155 USD / year
4 years of experience as technical project lead or technical program manager.
Added 7 mins ago
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Maintenance Reliability Engineer
Syensqo
Willow Island, WV
- $98,720 to $123,400 USD / year
…equipment, plus an interface with our Mechanical Integrity (MI) program (supported by an API-certified MI…
Added 7 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…
Added 7 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 7 mins ago
Program Director
Sevita
Buckhannon, WV
Manage program staff members including performance evaluations, scheduling, and orientation.
Added 7 mins ago
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Lead Field Service Electronics Technician
Eaton Corporation
Hurricane, WV
- $69,000 to $101,000 USD / year
Eaton’s Critical Power Solutions (CPS) Division is currently seeking a Lead Field Service Electronics Technician to join our team of world-class customer service professionals. This…
Added 7 mins ago
Sales Professional
SCI Shared Resources, LLC
Beckley, WV
Company-Provided Leads - we use the world’s #1 lead-management system and other best-in-class technology platforms
Added 7 mins ago
Training Specialist-TMS Domain Manager
Veterans Affairs, Veterans Health Administration
Martinsburg, WV
Added 7 mins ago
Nursing Assistant-Acute Care
Veterans Affairs, Veterans Health Administration
Martinsburg, WV
Added 7 mins ago
Restaurant Crew
7-Eleven
Parkersburg, WV
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 7 mins ago
Sr. Reliability Engineer
Chemours
Belle, WV · Parkersburg, WV
Lead enterprise-level root cause analysis (RCA) for recurring issues
Added 7 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Charleston, WV
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 7 mins ago
Technology Media & Telecom Merchant Payment Executive
U.S. Bank
Charleston, WV
Lead complex consultative sales cycles from prospecting through implementation.
Added 7 mins ago
Senior Strategic Program Lead
Coinbase
Charleston, WV
As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys:…
Added 7 mins ago
Software Engineer, Machine Learning RecSys
Meta
Charleston, WV
Lead complex technical or product efforts and provide technical guidance to peers
Added 7 mins ago
Administrative Relationship Manager Leader
EY
Charleston, WV
In this role, you will serve as a strategic connection between Administrative Services and the business. You will lead a national team of approximately 15 Administrative Relationship…
Added 7 mins ago
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Solutions Architect – Java
Cognizant
Charleston, WV
- $80,000 to $125,000 USD / year
· Lead the design and delivery of complex, end-to-end Java and Spring Boot microservices solutions, applying Domain-Driven Design and API-first principles.
Added 7 mins ago
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Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Charleston, WV
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.

Coinbase

Senior Strategic Program Lead

Lincoln, NE, United States

$130,900 - $154,000 USD

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Customer experience
Onboarding
Know your customer
Program management
Collaboration
Leadership

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