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Education Program Manager
Massachusetts General Hospital
Boston, MA
Job SummaryProvide administrative oversight and support for a program (Ex, residency programs, clinical fellow programs, and clinical research). Work with leadership to ensure educational…
Added 1 min ago
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Store Lead
The Men's Wearhouse, LLC
Fargo, ND · Fargo
- $15.99 to $20.79 USD / hour
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 6 mins ago
Practice Coordinator - Palliative Care -
Tufts Medical Center - Medicine
Boston, MA
1. Performs a lead role for Nursing Professional Development Department in operation of Learning Management System to upload content, assign to users, track performance.
Added 6 mins ago
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Hiring Production Associate - Immediate Start!!
Aerotek
Buffalo Grove, IL
- $18 USD / hour
📈 Production Lead📈 Quality Assurance📈 Repair Technician📈 Manufacturing Technician📈 Engineering Support📈 Office OperationsMany current leaders began their careers on the production…
Added 8 mins ago
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Special Education Lead Teacher
Fusion Academy
Oak Brook, IL
- $28.25 USD / hour
…strengths, interests, and learning needs. As our Special Education Lead Teacher, you’ll guide our community in ensuring every student - especially those with learning differences - receives…
Added 11 mins ago
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Senior HVAC Project Manager
GPAC
Bakersfield, CA
- $100,000 to $135,000 USD / year
We’re seeking a Senior Commercial HVAC Project Manager to lead complex mechanical projects from start to finish.
Added 11 mins ago
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Data Privacy Attorney
GPAC
Denver, CO
- $200,000 to $300,000 USD / year
Lead breach preparedness and incident response
Added 11 mins ago
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Senior HVAC Project Manager
GPAC
San Francisco, CA
- $100,000 to $135,000 USD / year
We’re seeking a Senior HVAC Project Manager to lead complex mechanical projects from start to finish.
Added 11 mins ago
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Senior HVAC Project Manager
GPAC
Los Angeles, CA
- $100,000 to $135,000 USD / year
We’re seeking a Senior HVAC Project Manager to lead complex mechanical projects from start to finish.
Added 11 mins ago
Sales Director
Commonwealth Senior Living Corporate Office
Williamsburg, VA
Creates, plans and implements Quarterly Revenue Plans to include lead and move in analysis, strategic planning, lead generation, hot/closing and referral events such as but not limited to:…
Added 11 mins ago
Chaplain
Veterans Affairs, Veterans Health Administration
Leeds, MA
Added 11 mins ago
ES
Assistant Store Manager
Extra Space Storage
Kingston, MA
- $17 to $20 USD / hour
EXTRAHealthy Wellness Program with rewards towards your medical premium.
Added 11 mins ago
ES
Assistant Store Manager
Extra Space Storage
Pembroke, MA
- $17 to $20 USD / hour
EXTRAHealthy Wellness Program with rewards towards your medical premium.
Added 11 mins ago
ES
Assistant Store Manager
Extra Space Storage
Pembroke, MA
- $18 to $20 USD / hour
EXTRAHealthy Wellness Program with rewards towards your medical premium.
Added 11 mins ago
MCU Offshore Project Manager
GE Vernova
Unspecified, MA
…completion of mechanical and electrical operations. You will lead the project MCU team and engineering functions, manage client and subcontractor interfaces, and ensure safe, on-time,…
Added 11 mins ago
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
As the Executive Director, Digital Product – Patient Growth & Engagement, you will lead the technology product strategy and execution for key growth, acquisition, and membership retention…
Added 11 mins ago
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Residential Coordinator-Full-time
Stevens Treatment Programs
Swansea, MA
- $27.3 to $28.3 USD / hour
- Full-time
…\$27.30\$28.30 per hour \| Four-Day Workweek Make a Difference. Lead a Team. Change Lives. Stevens Treatment Programs is seeking an energetic, compassionate, and hands-on Residential…
Added 11 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 11 mins ago
Deputy Operations Manager
Leidos
Concord, MA
Lead a multidisciplinary operations organization consisting of multi-cloud engineers, network engineers, Site Reliability Engineers (SREs), and Tier 2/3 service desk personnel supporting…
Added 11 mins ago
Business Development Manager-USAF/USSF
CACI International
Concord, MA
…the U.S. Air Force and U.S. Space Force. This individual will lead growth across an assigned portfolio of U.S. Air Force and U.S. Space Force customers, develop and execute account…
Added 11 mins ago
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PT Air Ramp Supervisor
UPS
EAST BOSTON, MA
- $26.25 to $42.65 USD / hour
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 11 mins ago
DA
Direct Support Professional - Cathy Street Group Home
Devereux Advanced Behavioral Health
Fitchburg, MA
- $21.12 to $24.58 USD / hour
…limited to Autism Spectrum Disorder. Devereux's Cathy House program serves co-ed individuals aged 5 to 12 with ASD and IDD, most of whom are non-verbal. With 1:2 staff to students ratio,…
Added 11 mins ago
EP Team Lead
J&J Family of Companies
Raynham, MA
DePuy Synthes is recruiting for an EP Team Lead, located in Raynham, Massachusetts, Raritan, New Jersey, New York, New York, or West Chester, Pennsylvania.
Added 11 mins ago
INGENYX- Process Engineer 3 - Quality
Teleflex
Mansfield, MA
Lead and support process validation activities, including TMV, IQ/OQ/PQ, and revalidation efforts.
Added 11 mins ago
Executive Director, System Nursing Operations
Beth Israel Lahey Health
Charlestown, MA
…Retention Strategies, Nursing Informatics, Case Management Program, and Patient…

Coinbase

Senior Strategic Program Lead

Boston, MA, United States

$130,900 - $154,000 USD

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Customer experience
Onboarding
Know your customer
Program management
Collaboration
Leadership

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