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Added 1 min ago
Fellowship Medical Education Program Spe
Massachusetts General Hospital
Boston, MA
The position focuses primarily on providing support and training to division administrators in their education-related duties. It also contributes to strategic education initiatives aimed…
Added 2 mins ago
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Transportation Engineering Project Manager - MDOT
GPAC
Farmington Hills, MI
- $95,000 to $140,000 USD / year
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 2 mins ago
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Transportation Engineer
GPAC
Farmington Hills, MI
- $95,000 to $140,000 USD / year
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 2 mins ago
Director, HR Partners, Faculty of Arts &
Harvard University
Cambridge, MA
…Harvard University. It is the home of Harvards undergraduate program (Harvard College, founded in 1636) as well as all of Harvards Ph.D. programs (the Harvard Kenneth C. Griffin Graduate…
Added 5 mins ago
Clinical Specialist, Peripheral Nerve Stimulation (PNS) - Springfield, MO
Medtronic
Springfield, MO
The PNS Clinical Specialist assists the Sales team by providing technical, clinical and educational/training support. Responsibilities include but are not limited to; new patient/customer…
Added 6 mins ago
RF Communications System Analyst-Technical Staff
MIT Lincoln Laboratory
Lexington, MA
…communication scenarios. As a Technical Staff member, you will lead complex technical efforts requiring deep expertise, sound judgment, with the ability to successfully navigate technical…
Added 7 mins ago
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Transportation Engineer
GPAC
Wauwatosa, WI
- $75,000 to $125,000 USD / year
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 8 mins ago
Behavioral Health Spec - Inpt Psych Step
Boston Children's Hospital
Waltham, MA
As a Behavioral Health Specialist in our Inpatient Psychiatry Step-Down/Community Based Acute Treatment Program (CBAT) Unit in Waltham, you'll have the opportunity to learn and grow as part…
Added 8 mins ago
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Transportation Engineer
GPAC
Eden Prairie, MN
- $75,000 to $125,000 USD / year
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 9 mins ago
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Transportation Engineer
GPAC
Saint Paul, MN
- $75,000 to $125,000 USD / year
Provide support and project lead for planning, design, and reporting on various transportation projects
Added 10 mins ago
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Bridge Engineer PE - DOT Bridge Design
GPAC
Ankeny, IA
- $150,000 to $180,000 USD / year
Our client, an established transportation engineering firm with a strong DOT bridge program across the Midwest, is hiring a Bridge Engineer PE based in central Iowa. A local presence near…
Added 10 mins ago
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Bridge Engineer PE - DOT Bridge Design
GPAC
Ames, IA
- $150,000 to $180,000 USD / year
Our client, an established transportation engineering firm with a strong DOT bridge program across the Midwest, is hiring a Bridge Engineer PE based in central Iowa. A local presence near…
Added 10 mins ago
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Bridge Engineer PE - DOT Bridge Design
GPAC
Altoona, IA
- $150,000 to $180,000 USD / year
Our client, an established transportation engineering firm with a strong DOT bridge program across the Midwest, is hiring a Bridge Engineer PE based in central Iowa. A local presence near…
Added 15 mins ago
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Program Coordinator
Massachusetts General Hospital
Charlestown, MA
- $22.22 to $31.71 USD / hour
The Program Coordinator will be responsible for coordinating multiple large-scale program activities and providing administrative support, ensuring operational efficiency and alignment with…
Added 15 mins ago
EC
Associate Manufacturing Engineer
Eaton Corporation
Jonesville, SC
- $59,000 to $86,000 USD / year
Develops and executes communication plans among project/program working groups, associated leadership teams, and other stakeholders.
Added 15 mins ago
SITE SECURITY SPECIALIST
Defense Security Service
Fort Jackson, SC
Added 15 mins ago
EC
Associate Production Supervisor
Eaton Corporation
Sumter, SC
- $71,000 to $105,000 USD / year
The expected annual salary range for this role is $71000 - $105000 a year. This position is also eligible for a variable incentive program.
Added 15 mins ago
Community Engagement Manager
Meta
Aiken, SC
Lead various projects related to our data centers as needed
Added 15 mins ago
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Lead Structured Cabling Technician
TEKsystems
Myrtle Beach, SC
- $26 to $36 USD / hour
We are seeking a Lead Structured Cabling Technician to join a
Added 15 mins ago
Manufacturing Systems and Simulation MP&P Engineer
The Boeing Company
North Charleston, SC
The chosen candidate will support the Production System Modeling, Simulation & Analysis team. We are an engineering team which is responsible for creating and implementing technical…
Added 15 mins ago
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Lead Operator
ICL
North Charleston, SC
- $25 to $29 USD / hour
Employee Assistance Program that includes comprehensive mental health support for you and your household family members
Added 15 mins ago
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Retail Stocking Team Lead - Part-Time
Burlington
Greenville, SC
- $14 USD / hour
- Part-time
…Supervisor. Our Retail Stocking Team Leads work behind the scenes to support our team members and help bring our merchandise displays to life. If you're hands-on, lead by example, and have…
Added 15 mins ago
Senior Manufacturing Engineer – CNC Metrology & Probing Integration
GE Vernova
Greenville, SC
Your main mission will be to lead the development, industrialization, and governance of CNC probing and on-machine metrology solutions that support quality, productivity, and manufacturing…
Added 15 mins ago
Lead Inspection Engineer - AMRT
GE Vernova
Greenville, SC
As a Lead Inspection Engineer within the Advance Manufacturing and Repair Technologies (AMRT) Inspection Team, you will develop and deploy inspection and measurement solutions that support…
Added 15 mins ago
Lead Gas Turbine Controls Engineer
GE Vernova
Greenville, SC
Lead New Product Introduction (NPI) controls development as an empowered decision-maker, incorporating field lessons into software standards.

Closed listing

Coinbase

Senior Strategic Program Lead

Columbia, SC, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Customer experience
Onboarding
Know your customer
Program management
Collaboration
Leadership

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