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Added 1 min ago
Scientist, Systems Engineering (Chief Systems Engineer): Sign-on bonus ($50k max) 1
L3Harris Technologies
Fort Wayne, IN
Execute design trades to support technical decisions
Added 1 min ago
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Assistant Director Of Nursing
GPAC
Amarillo, TX
- $75,000 to $100,000 USD / year
Lead, mentor, and support nursing staff to foster a positive and effective care environment
Added 3 mins ago
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Assistant Quality Control Manager
GPAC
Phoenix, AZ
- $110,000 to $125,000 USD / year
Support the Quality Control Manager on all aspects of the project's QA/QC program.
Added 3 mins ago
G
Assistant Quality Control Manager
GPAC
Tucson, AZ
- $110,000 to $125,000 USD / year
Support the Quality Control Manager on all aspects of the project's QA/QC program.
Added 3 mins ago
G
Assistant Quality Control Manager
GPAC
Las Vegas, NV
- $110,000 to $125,000 USD / year
Support the Quality Control Manager on all aspects of the project's QA/QC program.
Added 3 mins ago
G
Assistant Quality Control Manager
GPAC
Yuma, AZ
- $110,000 to $125,000 USD / year
Support the Quality Control Manager on all aspects of the project's QA/QC program.
Added 3 mins ago
G
Assistant Quality Control Manager
GPAC
Albuquerque, NM
- $110,000 to $125,000 USD / year
Support the Quality Control Manager on all aspects of the project's QA/QC program.
Added 3 mins ago
G
Assistant Quality Control Manager
GPAC
San Diego, CA
- $110,000 to $125,000 USD / year
Support the Quality Control Manager on all aspects of the project's QA/QC program.
Added 3 mins ago
Customer Support Manager (Remote)
Central Research
Augusta, GA · Lowell, AR · Washington, DC · Hendersonville, TN · Fairfax, VA · Gallatin, TN
Central Research, Inc. (CRI) is hiring a Customer Support Manager for our Support Services Department which supports our Federal Government contract. The position will be responsible for…
Added 3 mins ago
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Medical Underwriting Manager
GPAC
Overland Park, KS
- $70,000 to $80,000 USD / year
Build strong working relationships with sales, agents, general agents, and program managers.
Added 4 mins ago
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Sales Development Representative (Atlanta, GA)
SV Academy
Atlanta, GA
- $2,500 USD / month
Experience in a customer-facing role such as retail, hospitality, customer support, fundraising, or account management
Added 4 mins ago
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Employee Errand Runner / Courier
Circles
Norwood, MA
- $23 to $24 USD / hour
Collaborate on new ideas and initiatives with team members and management.
Added 4 mins ago
PS
Business Development Representative
Polaris Software
Beverly, MA
- $70,000 to $80,000 USD / year
This role sits between Business Development, Marketing, Sales, and Account Management. You'll help shape campaigns, keep HubSpot accurate, and support deals through to close. Success means…
Added 4 mins ago
IT Application Owner / Business Analyst
D-ploy
Boston, MA
This role is ideal for someone who combines strong technical project management skills with hands-on experience delivering GxP-validated and qualified systems, ideally within…
Added 4 mins ago
Case Manager
Shelter House
Fairfax, VA
Perform other duties deemed necessary to support the program and agency
Added 4 mins ago
Data Engineer (BigQuery)
Northramp LLC
Washington, DC
…- supporting the client's enterprise reporting, AI/ML, and program management data…
Added 4 mins ago
Data Engineer (BigQuery)
Northramp LLC
Reston, VA
…- supporting the client's enterprise reporting, AI/ML, and program management data…
Added 4 mins ago
Data Engineer (BigQuery)
Northramp LLC
Bethesda, MD
…- supporting the client's enterprise reporting, AI/ML, and program management data…
Added 4 mins ago
Funeral Sales Representative - Heier Scott Mortuary and Cremations
Precoa
Salina, KS
Capitalize on our support: Lead generation programs and strategic marketing programs provided at no cost – you’ll be representing one of our premier funeral home partners in qualified…
Added 4 mins ago
Prevention Case Manager
Shelter House
Fairfax, VA
…advocating to ensure the provision of comprehensive services which support survivors in increasing safety and achieving housing stability. The Prevention Case Manager utilizes their…
Added 4 mins ago
Funeral Sales Representative - The Villages, FL
Precoa
The Villages, FL
Capitalize on our support: Lead generation programs and strategic marketing programs provided at no cost – you’ll be representing one of our premier funeral home partners in qualified…
Added 4 mins ago
ET
Contracts Specialist
Energy Trust of Oregon
Portland, OR
- $39.23 to $59.62 USD / hour
…a wide range of services related to contracts and customer program participation and incentive forms, including procurement support, contracts administration, and ensuring our agreements…
Added 4 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
NY · New York, NY
Usercentrics is a global leader in consent management, and now we're bringing that same mission of trust and control into the AI era. MCP Manager (MCPM) is our newest product: a governance…
Added 4 mins ago
Data Engineer
Node.Digital
Herndon, VA
…and challenging career with our large Enterprise Application Support Program on one of our project delivery…
Added 4 mins ago
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Outreach and Team Development Coordinator (Eastern PA)
Spano Pratt
Philadelphia, PA
- $45,000 to $60,000 USD / year
Our Strategy: To develop and support programs and curriculum that allow us to reach every Pennsylvania community and introduce students and families of every skill level and background to…

Coinbase

Senior Strategic Program Lead

Honolulu, HI, United States

$130,900 - $154,000 USD

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

Original job description

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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