Jobs in the United States

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Added 1 min ago
Client Executive - Web Services
World Wide Technology Holding, LLC
Seattle, WA
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Added 2 mins ago
IS
Construction Manager
INSPYR Solutions
New Albany, OH
- $80 to $90 USD / hour
Support and lead an industry leading safety culture and program.
Added 4 mins ago
Field Inventory Auditor
CK Circle K Stores Inc.
United States
The Inventory Auditor supports the Lead Auditor and the Audit Department in the auditing of stores on a monthly basis. The Inventory Auditor will be responsible to count merchandise at…
Added 4 mins ago
LEAD CUSTOMER SERVICE
CK Circle K Stores Inc.
United States
As a Lead Customer Service Representative, you will enjoy:
Added 4 mins ago
NN BONUSED ASSISTANT MANAGER NON BONUS
CK Circle K Stores Inc.
United States
Our food program has set the bar high and you’ll be executing that too. You care about your customers and set an example for the rest of your staff. You display a sense of urgency, patience…
Added 4 mins ago
ASSISTANT MANAGER BONUSED
CK Circle K Stores Inc.
United States
Our food program has set the bar high and you’ll be executing that too. You care about your customers and set an example for the rest of your staff. You display a sense of urgency, patience…
Added 4 mins ago
LEAD CUSTOMER SERVICE
CK Circle K Stores Inc.
United States
As a Lead Customer Service Representative, you will enjoy:
Added 6 mins ago
G
Interior Designer
GPAC
Livonia, MI
- $70,000 to $90,000 USD / year
Lead and contribute to interior design projects from initial programming and conceptual design through final project delivery.
Added 8 mins ago
Senior Digital Product Manager (Ecommerce)
GCI Communication Corp
Anchorage, AK · AK
GCI's Senior Digital Product Manager will lead the definition and delivery of the Digital product vision and roadmap, ensuring components and platforms work together to support a wholistic…
Added 8 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Juneau, AK
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 8 mins ago
Senior Strategic Program Lead
Coinbase
Juneau, AK
As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys:…
Added 8 mins ago
Software Engineer, Machine Learning RecSys
Meta
Juneau, AK
Lead complex technical or product efforts and provide technical guidance to peers
Added 8 mins ago
Advanced Specialist, Portfolio Management (Enterprise Learning)
Pearson
Juneau, AK
…needs to what Pearson builds and sells, working with the Team Lead, Portfolio Management, and ECT leadership, to set overall direction and make final decisions on strategy, investment, and…
Added 8 mins ago
C
Solutions Architect – Java
Cognizant
Juneau, AK
- $80,000 to $125,000 USD / year
· Lead the design and delivery of complex, end-to-end Java and Spring Boot microservices solutions, applying Domain-Driven Design and API-first principles.
Added 8 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Juneau, AK
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 8 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Juneau, AK
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 8 mins ago
Director, Sales Enablement - Business Insurance, Select and BI Field
Travelers Insurance Company
Juneau, AK
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 8 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell Technologies
Juneau, AK
…and problem-solving support in partnership with the FAA Sr. Program Manager, project managers, and…
Added 8 mins ago
Executive Chef
Compass Group, North America
Juneau, AK
As an Executive Chef, you will lead the culinary vision across multiple dining operations, creating exceptional food experiences while fostering an inclusive, high-performing team culture.…
Added 8 mins ago
AR
Volunteer Services Specialist
American Red Cross
Statewide, AK
- $64,240 to $70,664 USD / year
Lead and train volunteer leaders to conduct a comprehensive volunteer onboarding program for each volunteer position.
Added 8 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Anchorage, AK
- $131,000 to $174,000 USD / year
Drive consistent incident, problem, and change management across pods; lead resolution of high-severity escalations and root cause analysis.
Added 8 mins ago
Lead Planning & Optimization Advisor/Engineer
Marathon Petroleum Corporation
Kenai, AK
Added 8 mins ago
M
Senior ALC Developer PART TIME
Maximus
Juneau, AK
- Part-time
The Sr. ALC Programmer will provide program analysis, design and development support, maintain source code and modify and/or upgrade code, and conduct testing and debugging, as necessary.
Added 8 mins ago
Manager, Field Sales
Wolters Kluwer
Juneau, AK
Plays a lead role in driving a cross-regional sales team and internal employees to penetrate key accounts and aggressively expand relationships
Added 8 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Juneau, AK
We are seeking an experienced OT Security Platform Engineer / Technical Lead to own and operate the Dragos security monitoring platform across a global manufacturing environment. This is a…

Closed listing

Coinbase

Senior Strategic Program Lead

Tallahassee, FL, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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