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Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician
General Dynamics Information Technology
Schofield, HI
GDIT is seeking multiple qualified candidates for Mission Training Complex Capabilities Support II (MTCCS II) program. GDIT delivers individual sustainment through collective Mission…
Added 6 mins ago
Senior Continuous Improvement Program Manager - Oahu
Hawaiian Electric
Pearl City, HI
…methodologies, and change management. Partners with senior leadership to prioritize and deliver high‑impact improvement initiatives and business solutions that achieve measurable results…
Added 6 mins ago
TI
Field Sales and Marketing Representative - Hilo, HI
Techtronic Industries North America, Inc.
Hilo, HI
- $24.04 to $25.96 USD / hour
…the best in our industry. We provide a multi-faceted training program and hands-on field experience that will stimulate, challenge, and reward…
Added 6 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Honolulu, HI
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 6 mins ago
Senior Strategic Program Lead
Coinbase
Honolulu, HI
5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Added 6 mins ago
T
Cyber Intrusion Analyst
TEKsystems
Honolulu, HI
- $50.48 to $69.72 USD / hour
This role supports a large enterprise Department of Defense program by providing real-time cyber intrusion analysis within a high-visibility Security Operations Center. You will detect,…
Added 6 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Honolulu, HI
- $86,000 to $99,000 USD / year
Provide technical leadership on cloud-native architectures, microservices, and event-driven solutions to support scalable and secure platforms.
Added 6 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Honolulu, HI
Meta is seeking a Mechanical Engineer to join our Data Center Operations Engineering team. Our data centers are the foundation upon which our rapidly growing infrastructure efficiently…
Added 6 mins ago
Executive FLIGHT DECK Leader – RPCA Part Family
GE Aerospace
Honolulu, HI
A minimum of 10 years of progressive leadership experience in manufacturing operations
Added 6 mins ago
Network Operations Engineer
Meta
Honolulu, HI
Meta is seeking a Network Operations Engineer to join our Edge and Network Services (ENS) Foundation NetOps team. In this role, you will utilize your knowledge in hyperscale data center…
Added 6 mins ago
T
VP / Executive Construction Project Manager
TEKsystems
Honolulu, HI
- $170,000 to $200,000 USD / year
operations including staffing assignments, project plan development, cost and
Added 6 mins ago
C
Delivery Manager, Healthcare Payer
Cognizant
Honolulu, HI
- $130,000 to $153,000 USD / year
…development teams, quality engineering teams, vendors, and client leadership to deliver successful business and technology…
Added 6 mins ago
Manager Strategic Risk Adjustment Programs
Highmark Health
Honolulu, HI
…metrics design. The incumbent works closely with senior/executive leadership, Physicians and technical staff within the Enterprise and within strategic hospital partners, to identify,…
Added 6 mins ago
Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance
GE Aerospace
Honolulu, HI
The Environmental Program Leader – Hazardous Waste and Dangerous Goods Compliance will provide enterprise leadership, technical expertise, and continuous improvement across hazardous waste…
Added 6 mins ago
B+
Construction Manager
Bowers + Kubota
Honolulu, HI
- $88,200 to $112,000 USD / year
…engineering, planning, construction management, and project/program management firm that has been servicing the islands for more than forty years. Recognized as one of the Best Places to…
Added 6 mins ago
Environmental Scientist / Senior Environmental Scientist - Oahu
Hawaiian Electric
Honolulu, HI
…systems. Provides regulatory and technical expertise, project and program management in support of the environmental compliance programs, emergency preparedness programs, and other…
Added 6 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Honolulu, HI
- $152,000 to $222,000 USD / year
…shared demonstration environment. This person will also be the program owner for 8+ platform functions (data products, platform support, predictive models, emerging technology, user-facing…
Added 6 mins ago
Supplier Support Manufacturing Engineer
GE Aerospace
Honolulu, HI
Demonstrated leadership in program/project management, including planning, execution, and documentation
Added 6 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Honolulu, HI
…global manufacturing environment. This is a hands-on technical leadership role responsible for platform health, sensor management, detection tuning, OT security triage, site onboarding, and…

Closed listing

Coinbase

Senior Strategic Program Lead

Tallahassee, FL, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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