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Added 2 mins ago
Lead Director Product Membership
CVS Health
Remote, United States
Lead Director- Digital Product – Membership, Engagement & Retention
Added 2 mins ago
VP, Digital Technology (Consumer)
ACE American Insurance Company
Jersey City, NJ · Philadelphia, PA
…experiences that make it easier to do business with us. You will lead a global team of 50+ technology professionals and create the operating model, culture, and accountability needed to…
Added 2 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Carson City, NV
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 2 mins ago
Senior Strategic Program Lead
Coinbase
Carson City, NV
As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys:…
Added 2 mins ago
Dir. Business Applications
UKG
Carson City, NV
…team connects ESE strategy to execution through portfolio and program leadership, value management, change enablement, and operational…
Added 2 mins ago
Risk Adjustment Strategic Partner
Intermountain Health
Carson City, NV
…is a niche market that requires a specialized skill set to lead and build relationships with provider organizations, clinic leaders, and healthcare providers. This role will coordinate…
Added 2 mins ago
Construction Manager, Retail
Meta
Carson City, NV
Meta is seeking an experienced Construction Manager to lead the planning, design, and delivery of retail store construction projects across Meta's physical retail portfolio. In this role,…
Added 2 mins ago
Director - Customer Response Engineering
Trellix
Carson City, NV
Lead the global CRE team. Hire, develop, and retain senior engineers, and set the technical bar.
Added 2 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Carson City, NV
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 2 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Carson City, NV
Lead technically complex mechanical engineering projects for the facilities infrastructure operations team, working cross-functionally with design teams, construction, field operations,…
Added 2 mins ago
HR Director, Insights
Meta
Carson City, NV
Meta is seeking an HR Director to lead HR business partnership for the Insights organization under Alex Schultz - the analytics, data science, data engineering, and user research teams that…
Added 2 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Carson City, NV
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 2 mins ago
Clinical Informaticist
Intermountain Health
Carson City, NV
…intermediate informatics principles, to support and periodically lead moderately complex projects with limited supervision, while continuing to develop clinical understanding and an…
Added 2 mins ago
Manager, Field Sales
Wolters Kluwer
Carson City, NV
Plays a lead role in driving a cross-regional sales team and internal employees to penetrate key accounts and aggressively expand relationships
Added 2 mins ago
7
Store Crew
7-Eleven
Las Vegas, NV
- $12 to $16.08 USD / hour
…stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of…
Added 2 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Las Vegas, NV
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 2 mins ago
Customer Experience Management Consultant, Medallia
Deloitte
Las Vegas, NV
Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC…
Added 9 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Montpelier, VT
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 9 mins ago
Product Manager, Higher Education Discipline Product- Careers and Skills
Cengage Group
Burlington, VT
We are seeking a Product Manager to lead discipline-specialized product clusters across Higher Education’s Careers and Skills.
Added 9 mins ago
Senior Strategic Program Lead
Coinbase
Montpelier, VT
As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys:…
Added 9 mins ago
Dir. Business Applications
UKG
Montpelier, VT
…team connects ESE strategy to execution through portfolio and program leadership, value management, change enablement, and operational…
Added 9 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have the ability to prioritize well, communicate…
Added 9 mins ago
C
Java Full Stack Engineer with Spring boot/AWS Experience
Cognizant
Montpelier, VT
- $86,000 to $99,000 USD / year
Lead the end-to-end design and delivery of complex healthcare payer applications using Java, Spring Boot, React, and AWS cloud technologies.
Added 9 mins ago
Mechanical Engineer, Data Center Operations Engineering
Meta
Montpelier, VT
Lead technically complex mechanical engineering projects for the facilities infrastructure operations team, working cross-functionally with design teams, construction, field operations,…
Added 9 mins ago
HR Director, Insights
Meta
Montpelier, VT
Meta is seeking an HR Director to lead HR business partnership for the Insights organization under Alex Schultz - the analytics, data science, data engineering, and user research teams that…

Closed listing

Coinbase

Senior Strategic Program Lead

Concord, NH, United States

$130,900 - $154,000 USD

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $130,900 - $154,000 USD
Posting language: English
Posted: Sep 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

Ready to do the most impactful work of your career? AtCoinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.”learn more about working at Coinbase.

As a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience, you'll own the customer experience strategy for Coinbase's most critical onboarding journeys: identity verification, account recovery, login, and new-user KYC. This team sits at the intersection of Product and CX, focused on turning customer friction into prioritized product work and measurable improvements. You'll partner directly with Product, Engineering, and Design to influence roadmaps with customer-grounded data, making these first-impression moments seamless.

What you'll do:

Own the end-to-end CX strategy and program management for Identity and Onboarding, building and operationalizing long-term plans informed by customer feedback, contact rate analysis, business priorities and market trends.
Partner with Identity and Onboarding Product, Design, and Engineering teams to influence roadmaps, ensuring the experience from in-product flows through support is intentional and high-quality.
Build and maintain program scorecards tracking contact rates, CSAT, automation effectiveness, and quality guardrails, using them to frame product opportunities with clear impact sizing and prioritized recommendations.
Drive launch readiness for Identity and Onboarding product releases, ensuring sad path experiences are fully scoped in partnership with Product, determine instrumentation requirements for our operational teams and leverage AI to build and ship features.
Develop and implement strategies to optimize operations through an Eliminate, Automate, Optimize framework in close collaboration with Product, Operations, AI, and Analytics teams.

Required Skills and Experience:

5+ years in product and/or program management, customer experience, or product operations at an enterprise-scale company.
Demonstrated ability to use data (contact rates, CSAT, retention metrics, opportunity sizing) to build business cases, influence product roadmaps across Identity, Onboarding, or similarly complex product domains and ship solutions using AI.
Track record of partnering with Product, Engineering, Design, and Analytics teams to deliver measurable customer outcomes, including defining KPIs, owning scorecards, and translating metric movements into clear narratives for leadership.
Experience leading launch readiness and program execution for broadly defined business objectives without pre-established solutions, including managing cross-functional dependencies across multiple product areas.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable customer improvements in efficiency, cost, and quality.

PID: P77129

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$130,900 - $154,000 USD

*Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.
*Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
*US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
*Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
*Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

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Skills

Customer experience
Onboarding
Know your customer
Program management
Collaboration
Leadership

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