Find work in the United States.

6,222,895 jobs across our US network. How we count

Jobs in the United States

25+ jobs

Save this search

Added just now
Branch Manager - South Central Market - Bend, OR and Surrounding Areas
JPMorgan Chase
Bend, OR
You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
Added just now
Senior Clinical Specialist
Abbott
Portland, OR
…performing work; monitors performance and reports status to manager. Technical proficiencies and performance are at the experienced level of all Clinical Specialists in the…
Added 7 mins ago
Contract and Event Setup Manager
University System of Georgia
GA
Knowledge of computers and job-related software programs.
Added 8 mins ago
Mgr Housekeeping BU EX MGRHO042895
Crescent Hotels & Resorts
Jackson, MS
Added 9 mins ago
EC
Continuous Improvement Manager
Eaton Corporation
Jackson, MS
- $113,000 to $165,000 USD / year
The Continuous Improvement Manager is responsible for leading and driving operational excellence, business process improvement, and lean transformation initiatives across a 550-employee…
Added 18 mins ago
Sr Manager, Business Transformation
United States
The Sr Manager, Business Transformation will serve as an internal strategic partner to Supply Chain leaders, helping turn complex business challenges into clear recommendations, business…
Added 18 mins ago
Manager, Business Transformation
United States
The Manager, Business Transformation will serve as an internal consulting partner to Supply Chain leaders, helping turn complex business challenges into clear recommendations, business…
Added 21 mins ago
E
Leadership Development Manager - Learning Innovation & Impact
Exelon
CHICAGO, IL · OAKBROOK TERRACE, IL · Washington · PHILADELPHIA, PA · Newark, DE · Baltimore, MD
- $112,000 USD / year
…dashboards that demonstrate impact. Like all roles on the team, this Manager designs and delivers programming and brings the full suite of instructional design, facilitation, and consulting…
Added 24 mins ago
EN
Case Manager - Suffolk Transitional Case Management (SUD)
EAC Network
Central Islip, NY
- $27 USD / hour
…dedicated to helping over 80,000 people through 120 impactful programs across Long Island and NYC, is looking for a dedicated full time Case Manager to join our Suffolk Transitional Case…
Added 24 mins ago
Merrill Advisor Development Program - Financial Advisor: Northern New Jersey Market
Bank of America
West Nyack, NY
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 25 mins ago
VN
Director, Operations
Veolia North America
New Rochelle, NY
- $145,000 to $160,000 USD / year
Direct Reports – 2 (Manager of Production and Superintendent of T&D)
Added 25 mins ago
Merrill Advisor Development Program - Financial Advisor: Western Long Island Market
Bank of America
Garden City, NY · Great Neck, NY · Forest Hills, NY · Lynbrook, NY
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 26 mins ago
Administrative Coordinator - English
CUNY
Queens, NY
…York (CUNY). LaGuardia offers more than sixty associate degree programs and more than fifty workforce training, ESOL, GED, and pre-college programs. In 2023, LaGuardia served approximately…
Added 26 mins ago
NL
Senior Social Worker - Staten Island, Cancer Center
NYU Langone Medical Center
Staten Island, NY
- $107,668.1 USD / year
Participates in the development of programs and projects that require a senior social worker to participate in developing policy, coordinating case review in specialized areas, dispensing…
Added 26 mins ago
C
VoIP / Telecom Administrator
Cognizant
Poughkeepsie, NY
- From $130,000 USD / year
…technologies, voice traffic management, call recording systems, and workforce management applications . This role is responsible for ensuring the availability, performance, security, and…
Added 26 mins ago
M
Transit Management Analyst Series – Division Operations
MTA
Brooklyn, NY
- From $101,379 USD / year
Analyze UTS downloads and compile TA Labor reports to support workforce and cost assessments.
Added 26 mins ago
Merrill Advisor Development Program - Financial Advisor: Western NY Market
Bank of America
Buffalo, NY · Jamestown, NY · Pittsford, NY · Batavia, NY · Corning, NY · Williamsville, NY
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 26 mins ago
Merrill Advisor Development Program - Financial Advisor: NY Capital/Central NY Market
Bank of America
Albany, NY · Syracuse, NY · Saratoga Springs, NY · Poughkeepsie, NY · Binghamton, NY
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 26 mins ago
Program Manager, Airport Screening Operations
Leidos
Rochester, NY
Leidos is seeking a Program Manager for Airport Screening Operations to lead execution of a TSA Screening Partnership Program (SPP) task order providing airport security screening services…
Added 27 mins ago
Vice President, Americas Regional Lead - Early Careers Learning & Development
BlackRock
New York, NY
…regional strategy for onboarding, development, engagement, and program delivery. This is a highly visible hands-on leadership role that combines strategic leadership with operational…
Added 27 mins ago
Judicial Operations Manager
State of Delaware
Dover, DE
This is the first line manager of a unit of a court's operations (i.e., 24-hour JP Courts or other designated courts, county-wide operations for CCP, criminal or civil divisions in Family…
Added 27 mins ago
Merrill Advisor Development Program - Financial Advisor: Park Ave Market
Bank of America
New York, NY
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 27 mins ago
Merrill Advisor Development Program - Financial Advisor: Midtown Manhattan Market
Bank of America
White Plains, NY · New York, NY
…foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we…
Added 27 mins ago
NL
Radiology Manager - Bellevue
NYU Langone Medical Center
New York, NY
- $121,792.21 to $181,313.92 USD / year
We have an exciting opportunity to join our team as a Manager-Radiology Bellevue.
Added 27 mins ago
NL
Senior Ambulatory Training Specialist (FGP) – Onsite in Manhattan
NYU Langone Medical Center
New York, NY
- $84,577.92 to $110,250 USD / year
Supports the ongoing training needs for all FGP practice leadership and practice staff, independently leading staff, manager and leadership trainings and orientations. Focuses on ongoing…

Cognizant

VoIP / Telecom Administrator

Poughkeepsie, NY, United States

From $130,000 USD / year

Apply About employer

Applications open in a new tab.

Job details

Pay: From $130,000 USD / year
Experience: 10+ years of experience supporting enterprise telecom or unified communications environments.
Posting language: English
Posted: Nov 6, 2026

Original job description

Job Title: VoIP / Telecom Administrator

Job Location: Onsite- Poughkeepsie, NY, USA

We are seeking an experienced VoIP / Telecom Administrator to support, maintain, and optimize enterprise telecommunications and contact center environments. The ideal candidate will possess strong expertise in Mitel-Unify OpenScape VoIP solutions, Genesys IVR platforms, Contact Center technologies, voice traffic management, call recording systems, and workforce management applications . This role is responsible for ensuring the availability, performance, security, and reliability of critical voice and contact center infrastructure that supports business operations and customer interactions.

Salary and Other Compensation:

The annual base salary for this position is starting from $130K depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

In this role, you will

Telecommunications & VoIP Administration

Administer and support Mitel-Unify OpenScape VoIP Systems (Atos) across enterprise environments.
Manage configuration, maintenance, troubleshooting, and optimization of voice infrastructure.
Monitor system performance and proactively address service degradation and outages.
Support SIP trunking, VoIP network integrations, call routing, and telephony services.

Contact Center Operations

Administer and maintain OpenScape Contact Center Enterprise environments.
Support contact center users, supervisors, and operational teams.
Manage call flows, routing strategies, queue configurations, and reporting functions.
Collaborate with business stakeholders to improve customer service capabilities.

IVR & Voice Applications

Configure, support, and troubleshoot Genesys IVR Management solutions.
Implement IVR enhancements and optimize customer self-service experiences.
Analyze call flows, voice applications, and customer journey performance.
Support integrations between Genesys and enterprise communication platforms.

Voice Monitoring & Recording Solutions

Administer ASC Call Recording Solutions for compliance and operational requirements.
Maintain voice retention policies and recording system performance.
Troubleshoot recording failures and voice quality issues.

Voice Traffic Management & Diagnostics

Manage Optic Voice Traffic Management and OpenScape Voice Trace Manager tools.
Analyze call quality metrics, voice traffic patterns, and network performance.
Perform root cause analysis for telephony incidents and service disruptions.
Generate performance reports and recommend optimization strategies.

Workforce Management Support

Support and administer Calabrio Workforce Management (WFM) platform.
Assist contact center leadership with forecasting, scheduling, and workforce optimization.
Troubleshoot system issues related to workforce planning and reporting.

Analog-to-VoIP Infrastructure

Configure and support Mediatrix Analog-VoIP Adapters .
Maintain connectivity between legacy analog systems and modern VoIP environments.
Perform hardware provisioning, firmware upgrades, and troubleshooting activities.

ITSM & Service Delivery

Utilize ServiceNow for incident, problem, request, and change management processes.
Maintain accurate technical documentation, operational procedures, and knowledge articles.
Participate in on-call support, incident resolution, and escalation management.
Ensure adherence to ITIL service management best practices.

What you’ll need to succeed (required skills)

Bachelor's degree in Information Technology, Telecommunications, Computer Science, or a related field (or equivalent experience).
10+ years of experience supporting enterprise telecom or unified communications environments.
Hands-on experience with:
Mitel-Unify OpenScape Voice Systems
OpenScape Contact Center Enterprise
Genesys IVR Management
ASC Call Recording Solutions
Optic Voice Traffic Management
OpenScape Voice Trace Manager
Calabrio WFM
Mediatrix Analog-VoIP Adapters
ServiceNow
Strong understanding of:
VoIP technologies
SIP Protocol
Telecommunications networking
Contact Center operations
Call routing and voice infrastructure
Experience troubleshooting voice quality, latency, packet loss, and call connectivity issues.
Knowledge of ITIL processes and service management best practices.

Preferred Skills

Experience supporting enterprise contact centers with 500+ agents.
Familiarity with voice security, compliance, and call recording regulations.
Experience performing telecom migrations, upgrades, and system integrations.
Knowledge of network monitoring and performance optimization tools.
Exposure to cloud telephony or unified communications solutions.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days in office at client location in Poughkeepsie, NY, USA.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

“Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Apply About employer

More about this job

Skills

Troubleshooting
Monitor system performance
SIP
Call routing
Reporting
Customer service
Troubleshoot
Communication skills
Regulatory compliance
Root cause analysis
Leadership
Forecasting
Scheduling
Solve ICT system problems
Firmware
IT service management
ServiceNow
Change management
Documentation
ITIL
Computer technology
Computer science

Report this job