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Cognizant

Sr. Lab System Support Engineer

Billerica, MA, United States

$95,000 to $115,000 USD / year

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Job details

Pay: $95,000 to $115,000 USD / year
Posting language: English
Posted: Nov 4, 2026

Original job description

Role Overview

Cognizant is seeking a Sr. Lab System Support Engineer to support and govern laboratory systems and non-networked laboratory instruments within regulated Life Sciences environments.

This role is responsible for establishing and maintaining governance processes, system controls, backup and restoration procedures, privileged access management, instrument inventory management, and compliance-related activities to ensure secure, reliable, and compliant laboratory operations.

The ideal candidate will have strong experience supporting laboratory systems, computer system validation, GxP compliance, and regulated environments while collaborating with Quality, IT, Metrology, Laboratory Operations, and third-party vendors.

Work Model

This position follows a Onsite work model.

Key Responsibilities

Laboratory Systems Support

Provide first-level hands-on support for laboratory software systems and instrument integration platforms.
Troubleshoot and resolve laboratory system incidents, service requests, and technical issues.
Coordinate with Desktop Support, Infrastructure, and Network teams on hardware- and connectivity-related issues.
Support routine system maintenance and ensure minimal disruption to laboratory operations.
Collaborate with vendors during system failures, maintenance activities, upgrades, and troubleshooting efforts.

Laboratory Instrument Governance

Lead governance activities for non-networked laboratory instruments.
Establish and maintain manual backup and restoration processes for laboratory systems and instruments.
Define and implement risk-based instrument categorization frameworks.
Develop and maintain centralized inventories of laboratory instruments, including classification and control parameters.
Ensure instrument governance processes align with corporate and regulatory requirements.

Access & Security Management

Establish and maintain administrator account management procedures.
Implement secure privileged access controls, including:
Administrator Account Management
Credential Custody and Handover
Password Rotation Processes
Access Reviews
Implement controlled date and time management processes with documented exception handling.
Support data integrity initiatives through effective access management and security controls.

Documentation & SOP Management

Develop, update, and maintain:
Standard Operating Procedures (SOPs)
Work Instructions (WIs)
User Guides
Configuration Documentation
Support Procedures
Ensure documentation remains current and compliant with regulatory standards.
Support continuous improvement of laboratory governance procedures and operational processes.

Compliance & Validation Support

Ensure laboratory systems are maintained in accordance with:
Good Laboratory Practices (GLP)
Good Manufacturing Practices (GMP)
GxP Requirements
FDA Regulations
Support Computer System Validation (CSV) activities, including validation documentation and execution support.
Assist with maintaining validated states for laboratory systems and instruments.
Ensure compliance with established SOPs, validation procedures, and quality standards.

Quality & Regulatory Support

Support audit readiness activities and regulatory inspections.
Assist with audit inquiries and compliance-related requests from Laboratory IT.
Support:
Deviations
Change Controls
CAPAs
Problem Management Activities
Maintain audit trails and support data archival processes.
Ensure documentation and evidence are available for internal and external audits.

Service Management & Continuous Improvement

Utilize ticketing platforms such as ServiceNow for incident, request, and change management activities.
Participate in root-cause analysis and issue investigation activities.
Recommend process improvements that enhance system reliability, compliance, and operational efficiency.
Collaborate with stakeholders to drive continuous improvement initiatives across laboratory support functions.

Required Qualifications

Bachelor's degree in Life Sciences, Information Technology, Engineering, Computer Science, or a related discipline, or equivalent work experience.
Experience supporting laboratory systems and laboratory instruments within regulated Life Sciences environments.
Good knowledge of:
GxP Regulations
GLP
GMP
FDA Compliance Requirements
Experience with Computer System Validation (CSV).
Understanding of laboratory instruments and analytical technologies.
Familiarity with laboratory software systems and instrument integration platforms.
Experience creating and maintaining SOPs and Work Instructions.
Knowledge of:
Incident Management
Problem Management
Change Management
CAPA Processes
Deviation Management
Experience using ServiceNow or similar ticketing systems.
Strong troubleshooting and technical support skills.
Excellent communication, documentation, and stakeholder management abilities.
Ability to work effectively within regulated environments and follow established procedures.

Preferred Qualifications

Experience supporting pharmaceutical, biotechnology, or medical device laboratories.
Knowledge of laboratory instrument lifecycle management.
Experience supporting audit and inspection readiness activities.
Familiarity with laboratory data integrity requirements and ALCOA+ principles.
Experience working with Metrology and Quality organizations.
Exposure to infrastructure, desktop support, and laboratory network environments.
Understanding of computerized laboratory systems and instrument integration technologies.

Regulatory & Compliance Knowledge

Candidates should demonstrate experience with:

Good Laboratory Practices (GLP)
Good Manufacturing Practices (GMP)
GxP Compliance
Computer System Validation (CSV)
FDA Regulatory Requirements
Data Integrity Principles
Change Control Processes
CAPA Management
Audit and Inspection Readiness
Laboratory System Governance

Salary and Other Compensation

The annual salary for this position is anticipated to be between $95,000 and $115,000 USD , depending on experience, qualifications, geographic location, and other factors permitted by law.

In addition to base salary, this position may be eligible for:

Annual performance-based bonus
Merit-based compensation increases
Employee referral bonuses, where applicable

The compensation information provided is accurate as of the date of this posting. Cognizant reserves the right to modify compensation information based on business needs and applicable laws.

Benefits

Cognizant offers a comprehensive benefits package, including:

Medical, Dental, and Vision Insurance
Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
Life Insurance and AD&D Coverage
Short-Term and Long-Term Disability Insurance
Paid Time Off (PTO) and Company Holidays
401(k) Plan with Company Contributions (subject to eligibility)
Employee Stock Purchase Plan (where available)
Employee Assistance Program (EAP)
Parental Leave and Family Care Benefits
Tuition Reimbursement and Professional Development Programs
Access to Learning, Certification, and Career Development Opportunities

Benefits are subject to eligibility requirements and plan terms.

Why Cognizant

Support critical laboratory systems for leading Life Sciences organizations.
Work within highly regulated environments that impact product quality and patient safety.
Collaborate with laboratory, quality, validation, and IT professionals across global organizations.
Gain exposure to laboratory technologies, validation practices, and compliance programs.
Access ongoing training, certifications, and career development opportunities.
Join a global organization committed to innovation, quality, and operational excellence.

Equal Opportunity Employer

Cognizant is an equal opportunity employer. We are committed to fostering an inclusive workplace where all associates feel valued, respected, and empowered to contribute their unique perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

Applications will be accepted until the position is filled.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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More about this job

Skills

Inventory management
Regulatory compliance
Troubleshoot
Troubleshooting
Time management
Documentation
Process improvement
Good laboratory practices
Good manufacturing practices
Inspection
ServiceNow
Change management
Root cause analysis
Negotiate with stakeholders
Computer technology
Computer science
Technical support
Communication skills
Stakeholder management
Biotechnology

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