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Added 1 min ago
Human Resources Manager Talent Acquisition
Leonardo DRS, Inc.
Melbourne, FL
…talent strategy for a fast-moving business that hires across engineering, manufacturing, operations, supply chain, program management, and corporate functions. You’ll partner closely with…
Added 2 mins ago
Technical Project Manager - Azure Cloud
General Dynamics Electric Boat
Groton, CT
General Dynamics, the world’s foremost designer and builder of nuclear submarines, is seeking an IT Project Manager to join the organization within the Information Technology (EBIT)…
Added 2 mins ago
Chief Information Security Officer
University of Baltimore (UBALT)
United States
…assets from various cyber threats and risks. This position and program contribute to the mission of the University by maintaining the integrity of campus technology resources, appropriate…
Added 5 mins ago
Principal Logistics Manager
McBride
Hanscom Afb, MA
Support and develop various briefings/schedules of program status and acquisition tasks to senior management. The Contractor shall support Program Acquisition Reviews (PAR), senior level…
Added 6 mins ago
Project Engineer
Hensel Phelps
Aiken, SC
Assist the project manager and superintendents as follows: Accumulate all necessary data and prepare the monthly owner pay applications
Added 7 mins ago
C
Outside Sales Representative
CRH
Telford, PA
- $100,000 to $115,000 USD / year
The Sales Representative reports to the Sales Manager and is responsible for developing and maintaining favorable relationships with current and potential customers, achieving sales goals…
Added 7 mins ago
Water & Infrastructure Project Manager
Posillico Civil, Inc.
West Palm Beach, FL
…record of accomplishment. Posillico has an exceptional safety program coupled with proactive employees throughout its management and union staff. We offer all employees an excellent…
Added 8 mins ago
RH
Overnight Veterinary Assistants and Veterinary Technicians, Emergency and Critical Care - Shreiber School of Veterinary Medicine of Rowan University
Rowan HR
Glassboro, NJ
- $20.57 to $39.38 USD / hour
…Veterinary Technicians to join our Emergency Service veterinary program at our new veterinary teaching…
Added 8 mins ago
Client Success Manager
SOURCEPASS
Melville, NY
The Client Success Manager is responsible for driving long-term client satisfaction, retention, and strategic partnership growth for Sourcepass’s key customer accounts. This role serves as…
Added 8 mins ago
Industrial Risk Manager
Executive Recruiting Group
Valdosta, GA
We are seeking an Industrial Rick Manager who is responsible for the implementation and maintenance of an effective risk management program. This position will be responsible for…
Added 8 mins ago
ER
Engineering Program Manager
Executive Recruiting Group
Westminster, MD
- $85,000 to $95,000 USD / year
The Engineering Program Manager is responsible for managing contract budgets and schedules while building and maintaining positive customer relationships.
Added 8 mins ago
ER
Program Manager
Executive Recruiting Group
San Luis Obispo, CA
- $170,000 to $190,000 USD / year
…Integrated Master Schedule (IMS) for the rapid aircraft prototyping program in coordination with the Program Manager, using one shared PM system. Connect engineering releases, procurement,…
Added 8 mins ago
Program Manager 2 (4040)
Navarro Inc.
Los Alamos, NM
Navarro Research and Engineering is recruiting a Program Manager 2 in Los Alamos, NM.
Added 9 mins ago
Electrical Estimator i
Rosendin Electric, Inc
United States
Work with senior-level estimators to provide the Lead Estimator,Estimating Manager, and/or Chief Estimator a detailed review of the scope, technical requirements, and pricing for the…
Added 10 mins ago
Senior Recruiter, HCIT & Federal
eVisit
Remote, United States
eVisit is standing up a federal program track alongside its commercial platform, requiring talent across FedRAMP/GovCloud engineering, security and compliance, federal program management,…
Added 10 mins ago
CG
FLOOR TECHNICIAN (FULL TIME)
Compass Group
BESSEMER, AL
- $18 to $20 USD / hour
- Full-time
…includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This…
Added 11 mins ago
Civil Construction Inspector
Arcadis
Columbus, OH
Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.
Added 11 mins ago
Director, Contract Manufacturing Operations
Evolv Technologies Inc.
Chicago, IL
Establish relationships with key internal stakeholders (Engineering, Quality, Supply Chain, Finance, Legal) and contract manufacturing partners.
Added 12 mins ago
Environmental Coordinator
Seneca Resources Company, LLC
Brookville, PA
The Environmental Coordinator will serve as an integral member of the Environmental Engineering team with responsibilities including, but not limited to, the following:
Added 12 mins ago
SI
Architecture Advisor Senior Manager (multiple positions available)
SAP IT Business Systeme
Newtown Square, PA
- $213,990 to $300,365 USD / year
Job Title: Architecture Advisor Senior Manager (multiple positions available)
Added 12 mins ago
SI
IT Technology Services Senior Specialist (multiple positions available)
SAP IT Business Systeme
Newtown Square, PA
- $127,525 to $216,128 USD / year
Bachelor’s degree or foreign equivalent in Computer Engineering, Electronics Engineering, Information Technology, or a related field of study and six (6) years of experience in the job…
Added 12 mins ago
SI
Senior Customer Success Manager - Data & AI (multiple positions available)
SAP IT Business Systeme
Alpharetta, GA
- $140,483 to $196,350 USD / year
Job Title: Senior Customer Success Manager - Data & AI (multiple positions available)
Added 13 mins ago
Technical Program Manager
Rochester Precision Opt
West Henrietta, NY
Technical Program Managers are responsible for leading complex customer programs from contract award through final delivery, ensuring technical, operational, financial, and customer…
Added 13 mins ago
SI
D365 Software Developer
Smithsonian Institution
Washington, DC
- $120,000 USD / year
…employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death…
Added 15 mins ago
Manager, Procurement - Innovation (HDM)
Kraft Foods Group Brands LLC Company
Chicago, IL
Bachelor’s degree in supply chain, operations, finance, business, engineering, or a related field; MBA and/or advanced procurement qualifications preferred

Cognizant

Service Delivery Manager Enterprise Application Support Experience

Orlando, FL, United States

$141,500 to $166,500 USD / year

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Job details

Pay: $141,500 to $166,500 USD / year
Experience: 18+ years of IT experience with significant expertise in enterprise application support and managed services delivery.
Posting language: English
Posted: Nov 4, 2026

Original job description

Service Delivery Manager

About the Role

We are seeking an experienced Service Delivery Manager to lead and optimize application support services for a global travel and hospitality client. This role is responsible for ensuring high-quality service delivery across enterprise applications, driving operational excellence, leading distributed support teams, and partnering with business and technology stakeholders to deliver reliable, scalable, and continuously improving support services.

In This Role, You Will

Lead end-to-end delivery of L1.5 and L2 application support services across critical business applications.
Manage geographically distributed support teams, ensuring appropriate coverage, operational readiness, and service quality.
Govern incident, problem, change, knowledge, and major incident management processes to improve service stability and performance.
Drive root cause analysis, corrective actions, and continuous improvement initiatives to reduce recurring production issues.
Partner with client stakeholders, engineering, infrastructure, cloud, DevOps, security, and third-party teams to ensure seamless service delivery.
Lead service optimization and shift-left initiatives, increasing automation, self-service capabilities, and operational efficiency.
Measure and improve key operational metrics including SLA compliance, MTTA, MTTR, productivity, and customer satisfaction.

Work Model

Hybrid - This role requires working from the office 3 days per week . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What You Need to Have to Be Considered

18+ years of IT experience with significant expertise in enterprise application support and managed services delivery.
Proven experience managing L1, L1.5, and L2 support teams in complex enterprise environments.
Strong knowledge of ITIL-based service management practices and governance.
Experience managing SLA- and KPI-driven service delivery engagements.
Hands-on leadership experience in Incident, Problem, Change, Knowledge, and Major Incident Management.
Experience driving operational transformation, automation, shift-left initiatives, and continuous service improvement programs.
Working knowledge of enterprise application environments, including cloud platforms, APIs, microservices, databases, DevOps, monitoring, observability, and ITSM tools.
Ability to analyze operational data and implement improvements that deliver measurable productivity and business outcomes.
Understanding of GenAI, AIOps, and AI-driven operational automation concepts.

These Will Help You Stand Out

Experience within the Travel, Hospitality, or Leisure industry.
Experience implementing AI-assisted operations, incident management, and knowledge management solutions.
Strong stakeholder management and executive communication skills.

Salary and Other Compensation

Applications will be accepted until 11/09/2026

The annual salary for this position is between $ $141,500 to $166,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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More about this job

Skills

Root cause analysis
Process improvement
Regulatory compliance
Customer service
REST Assured
ITIL
Leadership
Microservices
DevOps
IT service management
Stakeholder management
Communication skills

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