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Added just now
Project Manager - Operations
VoltaGrid, LLC
Houston, TX
Position Summary: The Project Manager to oversee mobile and fixed asset management projects along with infrastructure within our organization. The ideal candidate will possess strong…
Added 1 min ago
Chef de projet principal - BTM I&C / Senior Project Manager - BTM I&C
GE Vernova
Boston, MA · Chicago, IL · Houston, TX
We are looking for a Senior Project Manager to lead the execution of complex substation projects within GE Vernova’s Grid Systems Integration business. In this role, you will coordinate…
Added 1 min ago
AB
Senior Director, Business Excellence & Transformation
Anderson Business Advisors
Remote, United States
- $200,000 to $225,000 USD / year
We are seeking an exceptional operational leader to build and lead our Business Excellence organization.
Added 1 min ago
Manufacturing Design Engineer
Productive Resources
Goodfield, IL
Lead structured problem-solving efforts to track, contain, and eliminate recurring production issues.
Added 1 min ago
Account Executive - December 2026 Grads
BBI Logistics LLC
Columbus, OH
Lead Generation; Creatively self-generate leads and qualify prospects
Added 2 mins ago
SI
Project Manager
SSOE, Inc.
Lehi, UT
- $110,000 to $150,000 USD / year
…to the facilities that power tomorrow's technologies. As a Project Manager, you will lead complex, multidisciplinary projects that bring together engineering, design, construction, and…
Added 2 mins ago
SI
Senior Structural Engineer - Industrial Projects
SSOE, Inc.
Columbus, OH
- $115,000 to $140,000 USD / year
…solutions. In the case of a licensed staff member, acting as a lead project engineer, this includes but is not limited to, the stamping/sealing of one's drawings/documents as well as…
Added 2 mins ago
NPT PM - New Product Transition Project/Program Manager (E3 Senior)
Applied Materials
Austin, TX · Austin
Join Our Team: New Product Transition Project/Program Manager (NPT PM)
Added 2 mins ago
Manager, Software Engineering - Full Stack Customer Applications
Early Warning Services, LLC
United States
- Lead the team to meet project commitments, surfacing risks, dependencies and trade-offs early.
Added 3 mins ago
Project Engineer
Leonardo DRS, Inc.
Melbourne, FL
Review customer specifications and requirements, and lead a project team to develop designs to best support them, including cost as a key design variable
Added 3 mins ago
Intern, Sales & Marketing
Scout Motors
Charlotte, NC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Quality
Scout Motors
Novi, MI
Lead your own project within Scout Quality, from definition through delivery
Added 3 mins ago
Intern, Products
Scout Motors
Charlotte, NC
Current enrollment in an undergraduate or graduate degree program in degree in engineering, business management, or related field.
Added 3 mins ago
Intern, Production
Scout Motors
Blythewood, SC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Procurement
Scout Motors
Charlotte, NC
Communicate with cross-functional teams across Engineering, Program Management, and Quality to consolidate inputs and status updates
Added 3 mins ago
Intern, Legal
Scout Motors
Charlotte, NC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, IT
Scout Motors
Charlotte, NC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Human Resources
Scout Motors
Charlotte, NC · Blythewood, SC · Columbia, SC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Finance
Scout Motors
Charlotte, NC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Engineering
Scout Motors
Blythewood, SC · Charlotte, NC · Novi, MI
Technical Project Leads: Leads cross-functional program governance, execution, and alignment to deliver vehicle.
Added 3 mins ago
Intern, Design
Scout Motors
Novi, MI
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Brand & Strategy
Scout Motors
Charlotte, NC
…well on the job, at the campsite, or in everyday life. Our program gives current undergraduate and graduate students who live in our local market hands-on experience with talented,…
Added 3 mins ago
Intern, Administration
Scout Motors
Charlotte, NC
Schedule: The program is anticipated to run June to August 2027.
Added 5 mins ago
J
High Power Electrical Engineer III
JLABHCM20
Newport News
- $118,400 to $169,850 USD / year
As a staff three electrical engineer, the candidate will lead the design and maintenance of the RF system High Voltage power supplies. In addition they will manage and coordinate high power…
Added 5 mins ago
SENIOR SECURITY PROGRAM MANAGER
Upbound Field Support Center Rent A Center Texas LP
Plano, TX
· Lead end-to-end program management for large, cross-functional Security initiatives, including planning, execution, risk management, dependency management, and executive reporting.

Cognizant

Service Delivery Manager Enterprise Application Support Experience

Orlando, FL, United States

$141,500 to $166,500 USD / year

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Job details

Pay: $141,500 to $166,500 USD / year
Experience: 18+ years of IT experience with significant expertise in enterprise application support and managed services delivery.
Posting language: English
Posted: Nov 4, 2026

Original job description

Service Delivery Manager

About the Role

We are seeking an experienced Service Delivery Manager to lead and optimize application support services for a global travel and hospitality client. This role is responsible for ensuring high-quality service delivery across enterprise applications, driving operational excellence, leading distributed support teams, and partnering with business and technology stakeholders to deliver reliable, scalable, and continuously improving support services.

In This Role, You Will

Lead end-to-end delivery of L1.5 and L2 application support services across critical business applications.
Manage geographically distributed support teams, ensuring appropriate coverage, operational readiness, and service quality.
Govern incident, problem, change, knowledge, and major incident management processes to improve service stability and performance.
Drive root cause analysis, corrective actions, and continuous improvement initiatives to reduce recurring production issues.
Partner with client stakeholders, engineering, infrastructure, cloud, DevOps, security, and third-party teams to ensure seamless service delivery.
Lead service optimization and shift-left initiatives, increasing automation, self-service capabilities, and operational efficiency.
Measure and improve key operational metrics including SLA compliance, MTTA, MTTR, productivity, and customer satisfaction.

Work Model

Hybrid - This role requires working from the office 3 days per week . Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.

What You Need to Have to Be Considered

18+ years of IT experience with significant expertise in enterprise application support and managed services delivery.
Proven experience managing L1, L1.5, and L2 support teams in complex enterprise environments.
Strong knowledge of ITIL-based service management practices and governance.
Experience managing SLA- and KPI-driven service delivery engagements.
Hands-on leadership experience in Incident, Problem, Change, Knowledge, and Major Incident Management.
Experience driving operational transformation, automation, shift-left initiatives, and continuous service improvement programs.
Working knowledge of enterprise application environments, including cloud platforms, APIs, microservices, databases, DevOps, monitoring, observability, and ITSM tools.
Ability to analyze operational data and implement improvements that deliver measurable productivity and business outcomes.
Understanding of GenAI, AIOps, and AI-driven operational automation concepts.

These Will Help You Stand Out

Experience within the Travel, Hospitality, or Leisure industry.
Experience implementing AI-assisted operations, incident management, and knowledge management solutions.
Strong stakeholder management and executive communication skills.

Salary and Other Compensation

Applications will be accepted until 11/09/2026

The annual salary for this position is between $ $141,500 to $166,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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More about this job

Skills

Root cause analysis
Process improvement
Regulatory compliance
Customer service
REST Assured
ITIL
Leadership
Microservices
DevOps
IT service management
Stakeholder management
Communication skills

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