Jobs in the United States

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Added 12 mins ago
Program and Planning Scheduling Analyst - Level 4
Northrop Grumman
Chandler, AZ
Must have the ability to obtain and maintain a U.S
Added 12 mins ago
Business Credit Analyst
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Business Credit Analyst to support Home Lending Portfolio Credit Management. This role will develop and maintain credit risk reporting and dashboards, monitor Home…
Added 12 mins ago
C
Real Time Analyst
Cognizant
Mesa, AZ
- $50,000 to $59,222 USD / year
…to transform a variety of business operations. The Real Time Analyst provides plans and real-time administration, strategies and technologies to optimize employee productivity. Utilizing…
Added 13 mins ago
FP&A Analyst
RGP
Phoenix, AZ
We are seeking a highly analytical and business-focused FP&A Analyst to support the organization's financial planning, forecasting, budgeting, and strategic decision-making processes. This…
Added 13 mins ago
EG
People Data Analyst
Eliassen Group
Phoenix, AZ
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 13 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Phoenix, AZ
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 20 mins ago
Senior Business Analyst
Adept Consulting Services, Inc.
Remote, United States
This opportunity is suited to a senior-level business analyst who can support a high-visibility program through requirements work, testing, implementation support, and cross-functional…
Added 20 mins ago
J
Client Delivery Analyst III (CDE PMO)
Jobgether
Remote, United States
- $75,800 to $117,500 USD / year
…and next steps. Our partner is looking for a Client Delivery Analyst III (CDE PMO) based in the United…
Added 28 mins ago
PG
Senior Marketing Sciences Analyst, Enterprise Accounts
Publicis Groupe Holdings B.V
Chicago, IL
- $112,290 to $161,280 USD / year
Must have experience within AdTech, MarTech, or an advertising agency, particularly supporting enterprise advertisers in e-commerce, retail, trav
Added 29 mins ago
Innovation Analyst
Signature Aviation
Almont, CO
The Commercial Innovation Analyst serves as the dedicated business product owner and innovation partner for assigned Commercial products, platforms, and business capabilities. Acting as the…
Added 30 mins ago
Sr. Principal Classified Cybersecurity Analyst - Polygraph
Northrop Grumman
Aurora, CO
Candidates must have a current Top Secret/SCI security clearance to include a recent/current CI - Polygraph in order to be considered · Must have the ability to obtain, and maintain, access to Special Programs as condition of continued employment
Added 30 mins ago
On-Orbit Test Astrodynamics Engineer
Northrop Grumman
Colorado Springs, CO
This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period of time as determined by the company.
Added 30 mins ago
Principal Mission Architect Engineer/Senior Principal Mission Architect Engineer
Northrop Grumman
Colorado Springs, CO
This position is contingent upon the candidate obtaining final clearances and program access(es) within a reasonable period as determined by the company.
Added 30 mins ago
Project Controls Specialist
Trinzic
Colorado Springs, CO
The Senior PP&C Analyst is a key part of the project team, interacting with all levels of Program
Added 30 mins ago
Cyber Intelligence Intern - Summer 2027
Lockheed Martin
Colorado Springs, CO
Lockheed Martin Space is seeking a Cyber Intel Analyst Intern for Summer 2027 for the GPS Control Segment team in Colorado Springs solving challenges in supporting our customer’s mission of…
Added 30 mins ago
U
Business Intelligence Analyst
UCHealth
Denver, CO
- $36.19 to $54.28 USD / hour
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Added 30 mins ago
U
Systems Analyst Sr
UCHealth
Denver, CO
- $45.38 to $68.07 USD / hour
UCHealth promotes a culture that invests in professional success and personal well-being through a comprehensive total rewards program. *
Added 31 mins ago
Project Manager/Business Analyst – Digital Health Transformation
Eliassen Group
Denver, CO
Our client, a small clinical-stage biotech focused on cardiovascular medicines, seeks a Project Manager/Business Analyst to lead a digital health transformation initiative for a part-time,…
Added 31 mins ago
EG
People Data Analyst
Eliassen Group
Denver, CO
- $65 to $80 USD / hour
Our client seeks a highly engaged and curious People Data Analyst to support People Analytics with additional analytical capacity across HR data, talent, performance, and employee…
Added 33 mins ago
SE
Board Cert Behavior Analyst
Specialized Education Services
Wilmington, DE
- From $90,000 USD / year
Qualified candidates must be currently enrolled in or graduating/graduated from an ABA program and in the process or eligible to sit for the Board Certified Behavior Analyst exam
Added 44 mins ago
IT
SVP of Growth
Inspired Thinking Group (ITG)
Remote, United States
- $240,000 to $280,000 USD / year
…record of growth, we offer clients a unique combination of analyst verified technology and content creation solutions - delivering more effective content at lower cost, in less time,…
Added 47 mins ago
SC
(USA) Senior, Data Analyst
Sam's Club
BENTONVILLE, AR
- $80,000 to $155,000 USD / year
The Senior Data Analyst will leverage advanced analytics, statistical modeling, and data science techniques to drive strategic merchandising decisions across assortment, pricing,…
Added 47 mins ago
W
Senior Analyst, Learning And Development
Walmart
BENTONVILLE, AR
- $70,000 to $130,000 USD / year
The Senior Analyst, Learning and Development, plays a critical role in designing, developing, and delivering effective training programs that align with business objectives. This position…
Added 49 mins ago
Data Analyst Role
OpenDataJobs
Remote, United States
· Variance, trend, cohort, performance, financial, program, or operational analyses that identify what changed and where to investigate.
Added 49 mins ago
O
Data Analyst (SQL)
OpenDataJobs
Remote, United States
- $67,000 to $123,000 USD / year
At Peregrine Advisors, you will turn a federal program's operational data into figures its people can rely on. But we hire people, not seats. As the work evolves, you will move to where the…

Cognizant

Real Time Analyst

Mesa, AZ, United States

$50,000 to $59,222 USD / year

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Job details

Pay: $50,000 to $59,222 USD / year
Experience: 1-2 years of overall experience in a client service environment or WFM analyst.
Posting language: English
Posted: Nov 9, 2026

Original job description

Cognizant is a large IT Consulting firm that leverages modern technologies to transform a variety of business operations. The Real Time Analyst provides plans and real-time administration, strategies and technologies to optimize employee productivity. Utilizing workforce management tools drives a set of processes that ensure the right number of agents are scheduled and adhere to scheduling needs to handle projected volumes.

Please note that this role is Fully Onsite in Mesa, AZ . Only local candidates will be considered.

Role Responsibilities

Responsible for centralized reporting of performance metrics across all workflows
Assess, analyze, and report on employee productivity at the individual, departmental, and account levels
Build dashboards and publish daily/weekly/monthly reports to clients and internal stakeholders.
Analyze operations of Key Performance Indicators (KPIs) relevant metrics to identify patterns/trends that lead to the root cause of the issue.
Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin an asset
Previous Work Force Management experience is considered an asset
The RTA's primary activity is continuous surveillance of the operational dashboard: tracking service level, queue depth, ASA, adherence, and occupancy across all assigned queues
Generate production schedules for the operational team and adjust as necessary depending on call volume, staff availability and overtime.
Update and maintain assigned operational trackers to ensure listed information is accurate.
Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients.
Track and maintain operational reporting (i.e. attendance)
Develop and oversee operational schedule bidding process
Ability to communicate concerns, problems, and challenges in a constructive, solution orientated, and positive manner.
Assist in the development of company initiatives aimed at improving and implementing best practices in productivity and decisions regarding call center strategies
Effectively gather, compile and report on data in a clear and easily understood format
Responsible for the daily efforts to effectively deliver real-time (intra-day) management with the purpose of optimizing resources to achieve business objectives
Collect staff performance data and customer feedback data, reviewing and analyzing relevant data to identify problem areas, and preparing workforce analysis reports for company leadership to inform their policies and decision-making

Required Qualifications

1-2 years of overall experience in a client service environment or WFM analyst.
Strong computer skills and knowledge of Google Suite (sheets, slides, docs, drive)
High school graduate (bachelor's degree preferred)
Strong analytical, and problem-solving skills with an excellent attention to detail
Effective interpersonal skills - verbal and written
Flexible and adaptable to the fast paced and changing business environment.
Promote change and the positives of change as it relates to growth.
Ability to remain calm and courteous under pressure and navigate tense situations.

Salary and Other Compensation:

The annual salary for this position is between $50,000 - $59,222 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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Skills

Reporting
CMS
Decision making
Computer skills
Problem solving
Attention to detail
Interpersonal skills
Adaptability

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Jobs in the United States