Jobs in the United States

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Added 2 days ago
IG
Senior Tech Support - (Mac/Windows) Onsite
Insight Global
Virginia Beach, VA
- $137,000 USD / year
Senior Technical Support Engineer, Mac & Windows
Added 2 days ago
System Engineer
NTTD Ser Fed Govt, Inc.
Newark
The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD…
Added 2 days ago
System Engineer
NTTD Ser Fed Govt, Inc.
Los Angeles
The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD…
Added 2 days ago
T
Desktop Support Technician
TEKsystems
Oklahoma City, OK
- $30 to $35 USD / hour
…Software Deployment, Troubleshooting, and Problem Resolution support to end users. Must have a broad base of knowledge and be fluent in multiple IT disciplines such as computing and…
Added 2 days ago
System Engineer
NTT DATA Services
Newark, NJ
The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD…
Added 2 days ago
System Engineer
NTT DATA Services
Los Angeles, CA
The Field Office Deskside Technician provides onsite IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business, delivering MACD…
Added 3 days ago
FI
IT Support Technician
Flextronics International USA, Inc.
IL
- $34.4 to $47.3 USD / hour
Keep accurate tracking of all assets supported by Deskside.
Added 3 days ago
Lead Field Tech Engineer
Unisys Corporation
Memphis, TN
Serves as Field Engineer for large, complex clients and across the range of company products and services.
Added 3 days ago
Lead Field Technician Engineer
Unisys Corporation
Knoxville, TN
Serves as Field Engineer for large, complex clients and across the range of company products and services.
Added 3 days ago
Chicago, IL Lead Tech Field Eng
Unisys Corporation
Aurora, IL
Serves as Field Engineer for large, complex clients and across the range of company products and services.
Added 4 days ago
End User Support Engineer
Infosys
United States
Following table list the locations at which deskside support services will be provided
Added 4 days ago
Computer and Server Technician in Nashville, TN
Unisys Corporation
Nashville, TN
Serves as Field Engineer for large, complex clients and across the range of company products and services.
Added 4 days ago
Lead IT Field Engineer Charlotte, NC
Unisys Corporation
Charlotte, NC
Serves as Field Engineer for large, complex clients and across the range of company products and services.
Added 4 days ago
MAC - Deskside Support Engineer
Cognizant
Boston, MA
We are seeking a talented and dedicated individual to join our team as a Deskside Support Engineer/Field Service Engineer. The successful candidate will be responsible for providing…
Added 5 days ago
Infrastructure Support Engineer – Network & Desktop- Senior
HTC Global Services Inc
Lubbock, TX
Job Title :Senior Infrastructure Support Engineer – Network & End-User Support Position Overview
Added 5 days ago
Infrastructure Support Engineer – Network & Desktop- Senior
HTC Global Services Inc
Lubbock, TX
Job Title: Senior Network & Infrastructure Support Engineer (L3 Network / EUC) Position Overview
Added 5 days ago
Network & Systems Engineer
Leidos
Fort Belvoir, VA
Leidos is seeking a Network & Systems Engineer to provide advanced engineering, strategic systems analysis, and operational oversight for large-scale operations on a high-profile Department…
Added 6 days ago
Deskside Support Engineer
Corient Services LLC
United States
3–4 years of experience in deskside support with a focus on end-user services.
Added 6 days ago
Deskside Support Engineer
SAIC
Oklahoma City, OK
SAIC is seeking a Deskside Support Engineer to join our team. The primary responsibilities of this role are to provide Tier 2 and Tier 3 deskside end user support including imaging,…
Added 9 days ago
Deskside Support Engineer
Cognizant
Fort Wayne, IN
We are seeking a highly motivated and customer-focused Deskside Support Engineer to provide onsite IT support for end users in a fast-paced enterprise environment. The ideal candidate will…
Added 10 days ago
IT Support Technician
Flextronics America, LLC
TX
The IT Support Technician will be based on Research Blvd in Austin, TX
Added 10 days ago
S
IT Support Engineer
Socure
San Francisco, CA
- $125,000 to $150,000 USD / year
As an IT Support Engineer, you are the face of IT for our San Francisco office and a core member of the wider IT team. You will resolve end-user issues across macOS and Windows, keep our…
Added 10 days ago
AJOC Classified Support Engineer
Govcio LLC
Annapolis, MD
GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite.
Added 11 days ago
T
Senior EUC Engineer
TEKsystems
Columbia, MD
- $25 to $35 USD / hour
DescriptionWe are looking for a senior, hands-on EUC Engineer to build, run, and support our 100% cloud-native digital workspace. The role combines deep engineering across virtual desktops,…
Added 11 days ago
AJOC Classified Support Engineer
GovCIO
Annapolis, MD
GovCIO is currently hiring for an AJOC Classified Support Engineer for an upcoming award. This position will be located in Annapolis Junction and will be onsite

Cognizant

DWP Infrastructure Engineer

Hartford, CT, United States

Compensation : We are offering between $105,000 – $116,000 for this role.

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Job details

Pay: Compensation : We are offering between $105,000 – $116,000 for this role.
Posting language: English
Posted: Oct 21, 2026

Original job description

Role Summary

The Deskside Support Engineer provides on-site, hands-on technical support to end users for laptops, printers, and other peripherals. The role is the first physical point of contact for hardware and software issues, resolving what can be fixed locally and coordinating with central IT teams (Windows/EUC, M365, Network, SharePoint, Security, etc.) for issues that need specialized support, while keeping the user informed through to closure.

Key Responsibilities

Hardware Support

Install, configure, troubleshoot, and repair laptops, desktops, docking stations, monitors, keyboards, mice, headsets, webcams, and other peripherals.
Diagnose hardware faults (battery, display, keyboard, memory, storage, charger) and coordinate with OEM/vendor for warranty repairs and part replacements.
Manage laptop provisioning, refresh, and replacement, including data migration and user handover.
Support printers, scanners, and MFDs: driver installation, queue and connectivity issues, toner and consumable replacement, and vendor coordination for maintenance.

Operating System and Software Support

Troubleshoot Windows OS issues: boot problems, profile corruption, slow performance, updates, BitLocker, driver conflicts.
Install, configure, and support standard and local/business-specific applications on laptops.
Support Microsoft 365 applications, including MS Teams (audio/video, sign-in, meeting issues), Outlook (profile, mailbox, sync, calendar issues), OneDrive , and Office apps.
Assist users with SharePoint access, sync, and permission-related issues by coordinating with the SharePoint/collaboration team.
Perform VPN client setup, antivirus/endpoint agent checks, and patch compliance verification.

Network and Connectivity

Troubleshoot basic connectivity issues: Wi-Fi, LAN, VPN, DNS, IP configuration, and printer network connections.
Isolate whether an issue is client-side or network-side, and raise it to the Network team with logs, port details, and test results.

Coordination with Central Teams

Work with the following teams to resolve issues beyond local scope:
Windows/EUC team: OS images, Group Policy, SCCM/Intune, patching
M365/Messaging team: Outlook, Exchange Online, Teams
Network team: Wi-Fi, LAN, VPN, firewall access
SharePoint/Collaboration team: site access, permissions, sync
Security/IAM team: account lockouts, MFA, access requests, endpoint protection
Vendors/OEMs: warranty, spares, printer maintenance
Provide clear, complete handoff information (symptoms, steps tried, error messages, screenshots) when escalating.
Track escalated tickets, follow up on SLAs, and keep users updated until resolution.

Incident and Service Management

Log, update, and close tickets in the ITSM tool (ServiceNow/Remedy/Jira, etc.) with accurate documentation.
Prioritize and resolve incidents and service requests within agreed SLAs.
Perform root cause analysis for recurring issues and recommend permanent fixes.
Maintain knowledge base articles and troubleshooting guides.

Asset and Inventory Management

Maintain accurate records of laptops, peripherals, and spares in the asset management system.
Handle asset issue, return, and disposal as per policy, including secure data wiping.
Manage spare inventory and raise requests for procurement when stock is low.

User Experience and Compliance

Provide courteous, professional support and brief users on basic troubleshooting and good practices.
Support VIP and executive users with priority handling.
Follow IT security policies, data protection standards, and change/incident management processes.
Support onboarding and offboarding activities for joiners and leavers.

Compensation : We are offering between $105,000 – $116,000 for this role. Applications will be accepted until Oct 24, 2026.

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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More about this job

Skills

Technical support
Troubleshoot
Microsoft Windows
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Office
Microsoft SharePoint
Collaboration
VPN
Regulatory compliance
LAN
DNS
Microsoft Exchange
Identity and access management
Symantec Endpoint Protection
IT service management
ServiceNow
Jira
Documentation
Root cause analysis
Troubleshooting
Inventory management
Procurement
Data protection
Onboarding

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