Jobs in the United States

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Engineer IV - Svcs RF
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Added 2 mins ago
Traffic Engineer
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Project Engineer - Transportation (Traffic/Field)
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…investigating any early-life product failures. This role requires the engineer to be a technical contact and take on full ownership of the manufacturing launch and resolution of process…
Added 56 mins ago
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Testbed and Simulation Engineer
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We are looking for a Testbed and Simulation Engineer to join the spacecraft test team for a deep space mission that will tour the inner solar system and explore the main asteroid belt…
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Full Stack Engineer
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Software Engineer II - Building Applications
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- $150,000 to $170,000 USD / year
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Transportation Project Manager, PE
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Cognizant

Deskside Support Engineer

Fort Wayne, IN, United States

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Job details

Experience: 6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Title: Deskside Support Engineer

Job Location: Onsite [5 days]- Fort Wayne, IN, USA.

About the Role

We are seeking a highly motivated and customer-focused Deskside Support Engineer to provide onsite IT support for end users in a fast-paced enterprise environment. The ideal candidate will be responsible for supporting desktop systems, mobile devices, Microsoft technologies, conference room equipment, and local infrastructure while delivering exceptional customer service.

This role requires strong troubleshooting skills, hands-on technical expertise, and the ability to work independently to resolve user issues, maintain workplace technology, and support business continuity.

In this role, you will

Provide Level 1 deskside support for Windows 11 desktops, laptops, printers, mobile devices, peripherals, and end-user computing environments. [RE: SO Val...e Holdings | Outlook]
Troubleshoot hardware, software, application, login, and connectivity issues while ensuring timely resolution through the ticketing system.
Deliver excellent customer support by managing incidents and service requests, providing regular updates, and meeting service-level expectations.
Support conference room technologies including displays, cameras, microphones, speaker systems, Microsoft Teams-enabled meeting rooms, and other collaboration tools.
Troubleshoot and resolve audio/visual issues before and during meetings, coordinating with vendors and remote support teams when required.
Configure, deploy, image, upgrade, and maintain laptops, desktops, and workstations for new hires and existing employees.
Support user provisioning activities including account setup, onboarding, device assignments, access management, and Virtual Desktop Infrastructure (VDI) troubleshooting.
Maintain accurate IT asset inventory records and track the lifecycle of end-user devices and equipment.
Perform basic troubleshooting of LAN, Wi-Fi, VPN, internet, TCP/IP, DNS, and DHCP-related connectivity issues and escalate complex infrastructure problems as needed.
Create and maintain technical documentation, knowledge articles, troubleshooting guides, operational procedures, and support records.
Participate in IT initiatives such as office moves, technology rollouts, hardware refreshes, software deployments, and continuous process improvement projects.
Leverage Microsoft 365, Active Directory, Azure Active Directory/Microsoft Entra ID, ITSM tools, and IT asset management platforms while applying strong communication, problem-solving, and customer service skills.

What you’ll need to succeed (required skills)

6+ years of experience in Desktop Support, Help Desk, Deskside Support, or End User Computing environments.
Strong knowledge of Windows 11 administration, configuration, and troubleshooting.
Experience supporting desktop hardware, laptops, printers, mobile devices, and peripherals.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic connectivity troubleshooting.
Experience deploying, configuring, and maintaining end-user computing devices.
Experience supporting conference room technologies and audio/video equipment.
Strong customer service, communication, and problem-solving skills.
Ability to prioritize multiple support requests in a fast-paced environment.

Preferred Qualifications

Experience supporting Microsoft 365 technologies including Outlook, Teams, OneDrive, and SharePoint.
Hands-on experience with Active Directory, Azure Active Directory, and Microsoft Entra ID.
Familiarity with user provisioning, access management, and group policy administration.
Experience using ITSM/ticketing platforms such as ServiceNow, Remedy, Jira Service Management, or similar tools.
Experience with IT asset management and inventory tracking systems.
Knowledge of Virtual Desktop Infrastructure (VDI) environments.
Relevant certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Work model:

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days at the client or cognizant office in Fort Wayne, IN, USA.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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More about this job

Skills

Customer service
Troubleshooting
Work independently
Troubleshoot
Microsoft Teams
Collaboration
Onboarding
LAN
VPN
DNS
DHCP
Documentation
Process improvement
Microsoft 365
Microsoft Active Directory
Microsoft Azure
IT service management
Communication skills
Problem solving
Technical support
Microsoft Windows
Microsoft Outlook
Microsoft SharePoint
ServiceNow
Jira
A+
Network+

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