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Added 10 hours ago
C
Senior Consultant, Agile Delivery
Cognizant
Washington, DC
- $90,000 to $116,000 USD / year
What you must have to be considered
Added 10 hours ago
C
Senior Tuxedo and Pro*C Technical Lead,
Cognizant
Deerfield, IL
- $83,250 to $132,000 USD / year
Added 10 hours ago
Consulting Manager- CRM Functional Lead, Lifesciences Consulting
Cognizant
Chicago, IL
Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office · What you must have to be considered
Added 10 hours ago
Consulting Manager, CRM Functional and Analytics Lead- Lifesciences Consulting
Cognizant
Chicago, IL
Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office · What you must have to be considered
Added 10 hours ago
C
Senior Full Stack Java Engineer (Spring Boot, React/Angular, AWS/Azure)
Cognizant
Chicago, IL
- $70,000 to $123,500 USD / year
Added 11 hours ago
C
Senior DevOps Engineer
Cognizant
Brookfield, WI
- $62,500 to $112,000 USD / year
Added 12 hours ago
C
Java Backend Developer
Cognizant
Sunnyvale, CA
- $90,000 to $130,000 USD / year
What you must have to be considered: · · Show capability to work effectively in a hybrid work model and day shift environment
Added 12 hours ago
C
Java Backend Developer
Cognizant
Sunnyvale, CA
- $65,000 to $95,000 USD / year
What you must have to be considered: · · Show capability to work effectively in a hybrid work model and day shift environment
Added 13 hours ago
C
Pega Senior System Architect (SSA) - 71198141
Cognizant
Norfolk, VA
- $102,000 to $116,000 USD / year
Added 14 hours ago
C
Full Stack Software Developer
Cognizant
Hartford, CT
- $65,000 USD / year
Added 14 hours ago
Salesforce Agentforce Developer
Cognizant
Hartford, CT
Added 15 hours ago
C
VoIP/Telecom Administrator
Cognizant
Poughkeepsie, NY
- $100,000 to $110,000 USD / year
Added 15 hours ago
C
Senior Informatica PowerCenter Administrator
Cognizant
Buffalo, NY
- $130,000 to $150,000 USD / year
Added 19 hours ago
C
Safety Officer
Cognizant
Boston, MA
- $80,000 to $100,000 USD / year
This role is On Site, and all candidates must reside in the United States
Added 19 hours ago
Sr. Consulting Manager, CRM Functional Lead- Lifesciences Consulting
Cognizant
Boston, MA
Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office · What you must have to be considered
Added 19 hours ago
Sr. Consulting Manager- CRM Functional & Analytics Lead, Life Sciences Consulting
Cognizant
Boston, MA
Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office · What you must have to be considered
Added 19 hours ago
C
Desktop Support Engineer
Cognizant
Boston, MA
- $65,000 to $70,000 USD / year
Added 20 hours ago
Consulting Principal, CRM Functional lead- Lifesciences Consulting
Cognizant
Delaware, OH
Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office · What you must have to be considered
Added 20 hours ago
Consulting Principal, CRM Functional & Analytics Lead- Lifesciences Consulting
Cognizant
Delaware, OH
Based on this role’s business requirements, this position requires some travel and 2-3 days per week in a client or Cognizant office · What you must have to be considered
Added 20 hours ago
IT/OT Lead Systems Engineer - Onsite
Cognizant
Cincinnati, OH
Added 21 hours ago
Service Owner
Cognizant
Des Moines, IA
Added 22 hours ago
C
Senior Knowledge Graph & Ontology Architect
Cognizant
Jefferson City, MO
- $130,000 to $160,000 USD / year
Added 22 hours ago
C
Data Quality Engineer (Databricks & dbt)
Cognizant
Jefferson City, MO
- $70,000 to $117,000 USD / year
Added 23 hours ago
C
Associate Director, HR M&A
Cognizant
Teaneck, NJ
- $116,000 to $157,000 USD / year
Added 23 hours ago
C
AI Agentic Sales Lead (Remote)
Cognizant
Teaneck, NJ
- $90,000 to $190,000 USD / year

Closed listing

Cognizant

Customer and Field Service Manager

Honolulu, HI, United States

$119,000 to $139,500 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $119,000 to $139,500 USD / year
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Customer and Field Service Manager

About the role

As a Customer and Field Service Manager you will lead Cognizant’s Customer Service Management (CSM) and Field Service Management (FSM) capabilities in North America, including industry-specific workflows for FSI and HLS. You will combine architecture-level delivery support and escalation resolution with ownership of the capability roadmap and reusable solution assets, strengthening FSM capability beyond its current Developing-tier rating. You will collaborate with Delivery and Academy teams to support complex implementations and build technical capability.

In this role, you will:

· Provide architecture-level support for complex CSM/FSM implementations, including FSI and HLS configurations, and partner with Delivery to resolve priority 1 and priority 2 escalations within service-level agreements.

· Own the CSM/FSM capability roadmap and represent it in quarterly customer roadmap reviews.

· Develop reusable solution assets, including the CSM industry starter kit for Q4 FY26 and the FSM field-service starter kit for Q2 FY27.

· Lead solution architecture for CSM/FSM-led requests for proposals (RFPs) and establish delivery and quality assurance standards.

· Partner with Academy to deliver CSM/FSM upskilling, prioritizing FSM capability development.

The role allocates at least 60% of capacity to billable delivery, escalation support, and Academy-partnered upskilling, and no more than 40% to core Center of Excellence (CoE) responsibilities.

Work model

Remote

What you need to have to be considered

Current CIS-CSM certification.

These will help you stand out

· Current CIS-FSM certification or strong hands-on FSM delivery experience.

· Exposure to industry workflows in FSI and/or HLS.

Salary and other compensation

Applications will be accepted through November 30, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.