Jobs in the United States

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Staff Software Engineer, Backend
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As a Lead Backend Engineer here, you'd own the backend behind a mature consumer product, one that's been featured in the app stores multiple times and has a large, loyal user base on iOS…
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Intern - Software Engineer (Systems)
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As a Software Engineer Intern on one of our Systems teams, you’ll work alongside experienced engineers to design, develop, test, and enhance software that powers NetApp’s data…
Added just now
Intern - Software Engineer (Cloud)
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Electrical Engineer III Sr.
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Added 1 min ago
Senior Application Security Engineer
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Remote, United States
We are seeking a Senior Application Security Engineer to proactively engage with Engineering and TechOps to ensure the security of TrueCommerce’s customer-facing products. You will…
Added 1 min ago
Senior Software Engineer
Procore Technologies, Inc.
TX
This position will report to an Engineering Manager and will be a 2 day per week hybrid role based in our Austin, Texas location
Added 1 min ago
Senior Software Engineer, AI Platform
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You will report to the VP of Engineering and will be a 2 days per week hybrid role based in our Austin, TX office
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Software Engineer NextGen AI Search
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Added 2 mins ago
Software Engineer NextGen AI Search
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Added 3 mins ago
Senior Full Stack Software Engineer
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…frameworks, policies, and functional requirements, you are the engineer who turns them into working, reliable, production-grade software - from front-end interfaces to backend services,…
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AI Developer
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Must reside within the Washington, DC metropolitan area and be able to work onsite three days per week
Added 4 mins ago
Senior Simulation Infrastructure Engineer
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…Autonomous Driving, and Inc. named our Co-founder and Chief Engineer, Apeksha Kumavat, to its Female Founders 500…
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Observability Domain Enablement Lead
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Represent seller and sales-engineer needs in enablement planning and content decisions.
Added 5 mins ago
Associate Director, DevOps
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…driving enterprise CI/CD pipelines, release orchestration, and developer enablement across a dynamic technology landscape in support of our mission to deliver innovative health…
Added 7 mins ago
Principal Technical Program Manager, IoT
Cambridge Mobile Telematics
Cambridge, MA
Previous hands-on experience as an embedded software engineer, electrical engineer, or hardware development engineer
Added 7 mins ago
Sr. Lead Software Engineer
JPMC page
Columbus, OH
As a Senior Lead Software Engineer at JPMorganChase within the Chief Technology Office - Engineering Services & Platforms team, you will design, develop, and maintain software solutions…
Added 7 mins ago
Software Engineer III-Gen AI/RAG/Python
JPMC page
Jersey City, NJ
As a Software Engineer III-Gen AI/RAG/Python at JPMorgan Chase within Consumer & Community Banking – Wealth Management, you'll join a small, fast-moving AI pod that builds and deploys…
Added 7 mins ago
Software Engineer III - Python/ AWS/PySpark/Glue
JPMC page
Plano, TX
As a Software Engineer III at JPMorganChase within the Consumer & Community Banking – Consumer & Community Banking Administration, you serve as a seasoned member of an agile team to design…
Added 7 mins ago
Software Engineer III - Mainframe
JPMC page
Plano, TX
Must have hands on experience on COBOL, DB2, MVS Utilities, VSAM and JCL · Must have hands on experience on DB2
Added 7 mins ago
Software Engineer III - Mainframe
JPMC page
Plano, TX
Must have hands on experience on COBOL, DB2, MVS Utilities, VSAM and JCL · Must have hands on experience on DB2
Added 8 mins ago
Tooling Technician - 2nd Shift (3 PM - 11:30 PM)
Magna Mirrors of America, Inc.
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Work together with team in a flexible manner to achieve maximum productivity throughout the shift, liaising with the Shift Engineer to resolve problem areas.
Added 8 mins ago
Secondary Equipment Engineer
Norplas Industries Inc.
Lansing, MI
1st Shift / Day Shift
Added 8 mins ago
Mold Tooling Engineer
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Lansing, MI
1st Shift / Day Shift
Added 8 mins ago
OMS Sterling Solution Architect
Perficient
United States
Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers’ expectations, outpace…
Added 8 mins ago
Lead Geospatial Analyst
The MITRE Corporation
Bethesda, MD
Must have an active Top Secret/SCI with polygraph

CodeRabbit

Technical Support Engineer - Boston

Boston, MA, United States

$115,000 to $190,000 USD / year

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Job details

Pay: $115,000 to $190,000 USD / year
Experience: At least 2 years of experience in technical support, software engineering, or another customer-facing, technical role
Posting language: English
Posted: Nov 13, 2026

Original job description

ABOUT CODERABBIT

CodeRabbit is the governance and control layer for agentic software development, helping engineering teams trust the code they ship. AI can generate code faster than people can review and understand it. Teams still need to know whether each change solves the right problem, fits their architecture, and is safe to ship.

We provide independent validation grounded in codebase context and team standards, giving people the evidence they need to judge what should ship. Across Review, Triage, Explain, and Secure, our platform challenges changes before merge, prioritizes pull requests by value, impact, and risk, explains what changed and why it matters, and monitors the codebase for security vulnerabilities after merge.

CodeRabbit serves nearly 20,000 customers and supports approximately 300,000 open-source repositories, performing over 2 million code reviews each week. Our $143M Series C, raised at a $1.5B valuation, supports further product development and international expansion.

ROLE OVERVIEW

At CodeRabbit, we seek an exceptional, enterprising Technical Support Engineer to join our growing customer support organization in the Americas theater. You will thrive on untangling complex technical challenges to ensure our customers get the most from our AI-powered code review platform. You will be the bridge between our cutting-edge AI technology and our customers, the innovative software engineers who rely on us. You will be a champion for our customers – a passionate advocate who goes above and beyond to ensure our customers are getting the most out of their investment in CodeRabbit.

KEY RESPONSIBILITIES

Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues
Educate customers on the best product usage, ensuring they maximize the value out of it
Setup Zoom calls with customers to resolve issues, improve their experience, and enhance product adoption
Support the customer success and sales teams on sales, retention, and expansion motions
Work with our developers to identify defects and opportunities for product improvement
Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
Provide an analysis of our existing customer base to avoid and minimize risks in the install base
Define and inspire changes to our product with our development engineering team based on feedback from customers and customer usage
Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do
Provide support on weekdays and off-hours on an as-needed and scheduled rotational basis

QUALIFICATIONS

Great candidates often have these qualifications:

At least 2 years of experience in technical support, software engineering, or another customer-facing, technical role

Excellent communication skills: business fluency in spoken and written English
Customer Obsession: a passion to deliver a high-quality customer experience
Experience with modern ticketing and customer support systems
Excellent problem-solving skills with the ability to debug complex technical issues

“NICE TO HAVE”

Great candidates may also have one or more of these qualifications:

Proficiency in at least one programming or scripting language
Experience with code review processes and tools
Familiarity with observability, RCA, and debugging practices and tools
Strong understanding of modern software development practices, version control systems, and the software development ecosystem, e.g. Git, GitHub, CI/CD, VS Code, Cursor
Knowledge of customer success, sales, and professional services (e.g. retention, expansion, MEDDPICC, services delivery)
Bachelor’s degree (or equivalent) in computer science, engineering, mathematics, or another technical field

OUR VALUES

🤝 Collaborative Humans: Prioritizing collective intelligence
🚀 Fearless Innovators: Turning obstacles into growth opportunities
💪 Persistent, Passionate Developers: Thriving on complex, long-term challenges
🎯 Impact-Driven Creators: Crafting intuitive tools for developers
🧠 Rapid Learners and Un-learners: Adapting quickly in our fast-paced technological world

WHAT WE OFFER

Work on cutting-edge technology with real-world impact
Collaborative and innovative environment
Competitive salary, equity, and benefits
Professional development opportunities

Base pay range for this role is $115k-$190k. Actual salary will be based on job-related skills, experience, and location.

To apply, please submit your resume. CodeRabbit is an equal opportunity employer, committed to diversity and inclusion.

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More about this job

Skills

Technical support
Customer service
Troubleshoot
Sales
Process improvement
Communication skills
Customer experience
Problem solving
Debugging
Software development
Control systems
Git
GitHub
CI/CD
Computer science

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Work requirements

Jobs in the United States