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Added just now
Staff Software Engineer, AI/ML, Google Cloud
Google
New York, NY
Lead the design and implementation of solutions in specialized ML areas, optimize ML infrastructure, and guide the development of model optimization and data processing strategies.
Added just now
T
End User Computing Manager
TEKsystems
New York, NY
- $200,000 to $225,000 USD / year
…engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms without needing to personally engineer every…
Added just now
T
End User Computing Manager
TEKsystems
New York, NY
- $200,000 to $225,000 USD / year
…engineering, VDI, Windows endpoint services, Nutanix-aligned infrastructure, and related EUS platforms without needing to personally engineer every…
Added 4 mins ago
VC
Sr Engineer - Construction Operations & Governance
Verizon Corp Rsrcs Group LLC
Providence, RI
- $96,000 to $157,000 USD / year
Reporting to an Associate Director, the Sr Engineer Specialist drives operational efficiency, standardization, and process governance across Verizon’s global Technical Facility Engineering…
Added 7 mins ago
D
Staff Software Engineer, Console
Deepgram
Remote, United States
- $276,800 to $307,500 USD / year
Deepgram is looking for a Staff Software Engineer to be the technical lead of the Console team.
Added 7 mins ago
UW
Senior Civil Project Manager
URC Wilson & Company, Inc., Engineers & Architects
Wichita, KS · Salina, KS · Kansas City, MO · St. Louis, MO · Springfield, MO
- $145,600 to $208,000 USD / year
Wilson & Company is seeking an experienced Senior Civil Project Manager to help lead and grow our municipal engineering practice in Wichita, KS. The position will be primarily focused on…
Added 7 mins ago
UW
Senior Civil Project Manager
URC Wilson & Company, Inc., Engineers & Architects
Omaha, NE
- $145,600 to $208,000 USD / year
Wilson & Company is seeking an experienced Senior Civil Project Manager to help lead and grow our municipal engineering practice in Omaha, NE. The position will be primarily focused on…
Added 7 mins ago
Civil Project Manager
URC Wilson & Company, Inc., Engineers & Architects
Kansas City, MO · St. Louis, MO · Springfield, MO · Houston, TX · Loveland, CO · Salina, KS · Fort Worth, TX · San Bernardino, CA · Omaha, NE · Corpus Christi, TX · El Paso, TX · Colorado Springs, CO · Salt Lake City, UT · Wichita, KS · Las Cruces, NM · Rio Rancho, NM · Denver, CO · Albuquerque, NM · Phoenix, AZ
Wilson & Company is seeking a Civil Project Manager to lead freight rail, track, terminal, intermodal, industrial, yard, main line, and related civil infrastructure projects. This…
Added 8 mins ago
Civil Engineering Project Manager
URC Wilson & Company, Inc., Engineers & Architects
Wichita, KS · Salina, KS · Kansas City, MO · St. Louis, MO · Springfield, MO
Wilson & Company is seeking an experienced Senior Civil Project Manager to help lead and grow our municipal engineering practice in Wichita, KS. The position will be primarily focused on…
Added 8 mins ago
UW
Civil Engineer
URC Wilson & Company, Inc., Engineers & Architects
Albuquerque, NM · Las Cruces, NM · El Paso, TX
- $80,000 to $120,000 USD / year
Wilson & Company’s Southwest Team is seeking a Roadway professional with experience in the design of transportation infrastructure, notably streets, highways, and interstates.
Added 8 mins ago
Civil Engineer
URC Wilson & Company, Inc., Engineers & Architects
Salina, KS
Wilson & Company’s Salina, Kansas City office is seeking a Roadway PE with experience in the design of transportation infrastructure, notably streets, highways, and interstates.
Added 8 mins ago
Civil Engineer
URC Wilson & Company, Inc., Engineers & Architects
Wichita, KS · Salina, KS · Kansas City, MO · St. Louis, MO · Springfield, MO
Wilson & Company’s Midwest Team is seeking a Roadway professional with experience in the design of transportation infrastructure, notably streets, highways, and interstates.
Added 8 mins ago
UW
Associate Vice President, Civil
URC Wilson & Company, Inc., Engineers & Architects
Kansas City, MO · St. Louis, MO · Springfield, MO · Houston, TX · Loveland, CO · Salina, KS · Fort Worth, TX · San Bernardino, CA · Omaha, NE · Corpus Christi, TX · El Paso, TX · Colorado Springs, CO · Salt Lake City, UT · Wichita, KS · Las Cruces, NM · Rio Rancho, NM · Denver, CO · Albuquerque, NM · Phoenix, AZ
- $175,000 to $225,000 USD / year
Professional Engineer license required
Added 8 mins ago
Engineer IV
Hill Minimal 112022
Los Angeles, CA
Hill International is seeking an Engineer IV Los Angeles, California
Added 9 mins ago
Manager, Integration & Facility Engineering
TerraPower LLC.
Everett, WA
TerraPower Isotopes (TPI) is seeking a Manager, Integration & Facility Engineering to lead the engineering team responsible for integrating production processes, equipment, and facility…
Added 9 mins ago
Software Security / DevSecOps Architect
Altera Corporation
San Jose, CA
The Software Security, and DevSecOps Architect is a senior technical lead responsible for defining and advancing the organization’s software security strategy from design through deployment…
Added 12 mins ago
AN
Principal DevOps Engineer
Advocus National Title Insurance Company
IL
- $160,000 to $180,000 USD / year
Advocus is hiring a Principal DevOps Engineer to set the technical direction for how we build, ship, and run software. Reporting to the CTO, you’ll own our delivery and infrastructure…
Added 12 mins ago
Google Cloud Sales Specialist
NTT Managed Services Americas, LLC
Remote, United States
Lead with an AI-First Point of View: Engage C-level executives (CIOs, CDOs, CTOs, CFOs) with provocative, industry-specific business cases that articulate the direct ROI of generative AI,…
Added 12 mins ago
Contractor Liaison / Mechanical Coordinator (On-site)
Merck Sharp & Dohme LLC
NJ
…assets spanning production, utility systems and associated infrastructure. Equipment Development and Facility Engineering role within Enabling Facilities includes design, installation,…
Added 12 mins ago
Facility Engineer, MACS Senior Specialist (On-site)
Merck Sharp & Dohme LLC
NJ
…mechanical, and project management responsibility. The Facility Engineer position will report to the Associate Director, Engineering and will be a member of the Equipment Development and…
Added 18 mins ago
Sr Software Development Engineer, Nitro Card, Annapurna Labs, K2-US
Annapurna Labs (U.S.) Inc.
Seattle, WA · Cupertino, CA
Stay current with emerging technologies and industry trends related to Nitro Cards and AWS infrastructure.
Added 23 mins ago
Cloud Infrastructure Engineering Manager
LevelTen Energy
Seattle, WA
LevelTen Energy is hiring a Cloud Infrastructure Engineering Manager to lead a team of engineers who run our Google Cloud Platform (GCP) product infrastructure. You’ll own the day-to-day…
Added 30 mins ago
Account Executive, Navy
Scale AI
San Diego, CA · Washington, DC
…of global enterprise, we provide the data engine and agentic infrastructure that powers the next generation of American and allied…
Added 31 mins ago
Senior DataOps Engineer
Voyager Technologies, Inc.
Remote, United States
The Senior DataOps Engineer for Voyager's Data and Cloud team is responsible for designing, building, and operationalizing the data pipelines, platforms, and cloud infrastructure that power…
Added 36 mins ago
Manufacturing Engineer - 2nd Shift
Integra
Houston, TX
The Manufacturing Engineer - Second Shift is responsible for the design, implementation, and continuous improvement of manufacturing processes within the production environment. This…

Cockroach Labs

Escalation Engineer

Remote, United States

$130,000 - $180,000 USD

Apply on cockroachlabs.com About employer

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Job details

Pay: $130,000 - $180,000 USD
Posting language: English
Posted: Nov 12, 2026

Original job description

Category-defining tech. Career-defining work.

For more than a decade, Cockroach Labs has built database technology trusted to power some of the world's most mission-critical applications. Now, as AI transforms how software is created and operated, the infrastructure behind it has to keep pace. Cockroach Continuum is built to meet this moment, bringing individual databases together into one fleet designed for agentic applications, where AI agents help teams provision, scale, and optimize workloads at machine speed.

The customers you'll work with are some of the most innovative businesses in the world, and the problems they're trying to solve are real and urgent. You'll bring a genuinely differentiated product to a market moving fast, at a company positioned to lead it. The people who thrive here are the ones who want to own that opportunity.

The Role

We're looking for an Escalation Engineer to join the Cockroach Labs Technical Support team in the AMER region. You will be the escalation point for the most challenging customer issues: reviewing, assisting with, or taking over cases that need more expertise or oversight, and driving resolution with other departments. You are expected to work with a high level of autonomy and resolve complex issues quickly.

This is a remote role open to candidates in the Pacific or Mountain time zone, as the team operates in Pacific time zone hours.

You Will

Provide advanced support to customers and front-line technical support engineers to diagnose, troubleshoot, and resolve complex issues via CRM, Slack, video chat, and/or remote access.
Act as a point of escalation for tickets with no clear path to resolution where the Technical Support team has exhausted available tools and processes.
Identify when a ticket or account requires additional support and act proactively to course correct.
Use AI-assisted tooling in your investigations, including log and debug-bundle analysis, reproduction scaffolding, and code reading, and verify its output before it reaches a customer or an engineer.
Evaluate how escalations could have been avoided, and contribute to process, tooling, and observability improvements that reduce escalations and time to resolution, including where AI tooling could help.
Provide training and mentorship to junior support staff, sharing knowledge and expertise to help them handle complex issues more effectively.
Share effective AI workflows with the team, and help front-line engineers learn where AI output is reliable and where it needs independent verification.
Maintain detailed and accurate documentation of ongoing cases, including steps taken, findings, and proposed solutions.
Advocate for the customer within the organization, ensuring that their concerns are understood and addressed appropriately.
Participate in on-call and shift rotations with transfer of cases to other geographic regions in a “follow the sun” methodology.
Stay updated on new features, technologies, and best practices related to the products or services supported.

The Expectations

In your first 30 days, you'll learn CockroachDB, our customers, and our company through a self-guided onboarding platform of reading and hands-on exercises. By the end of the month, you'll be assisting customers directly.

After 3 months, you'll be fully integrated into the team and will be familiar with the various systems we use. You'll be able to manage most issues from customers and will be able to contribute to improving the scope and quality of our offerings. As our team and your expertise grow, you’ll begin mentoring and training new members of the team, developing and updating training and documentation to ensure that knowledge is not lost.

You Have

7+ years of experience working in Technical Support or a similar technical role at a software company.
Strong knowledge of databases and the ability to read and write SQL.
Knowledge of distributed systems, Linux, and an understanding of software development.
Strong troubleshooting and analytical skills, including root cause analysis, in a global 24x7x365 environment.
Experience using AI tools to troubleshoot and diagnose technical issues, an understanding of their common failure modes, and the judgment to verify their output before relying on it.
A customer-first approach to critical thinking.
Excellent written and verbal communication, including adjusting tone and content for technical and non-technical audiences, and a passion for working with users directly.
The polish expected when working with Fortune 500 enterprise customers.
Familiarity with, or willingness to learn, the technologies behind enterprise applications.
The ability to absorb information. You love getting into the weeds technically, but don't let that distract you from achieving your goals.
The ability to participate in a weekend on-call rotation.

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at accessibility@cockroachlabs.com.

Cockroach Labs has a hybrid work model, with Roachers that are local to one of our offices coming in on Mondays, Tuesdays, and Thursdays and working flexibly the rest of the week. While we’ve learned valuable lessons working remotely, nothing can replace the connection, creativity, and fun that occurs when Roachers get together and we are committed to fostering a workplace that encourages collaboration and allows us all to do our best work.

Benefits

Stock Options
Medical Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Professional Development Funds
Flexible Time Off
Paid Holidays
Paid Sick Days
Paid Parental Leave
Retirement Benefits
Mental Wellbeing Benefits
And more!

The annual anticipated base salary range for candidates for this role is listed below. Salary is one component of the Cockroach Labs’ Total Rewards package, which also includes: stock options, medical insurance, vision insurance, dental insurance, life and disability insurance, funds for professional development, flexible paid time off, paid sick days and holidays, paid parental leave, and wellbeing benefits. We have a match on 401(k) contributions in the U.S.

We set competitive pay ranges for all roles based on function, level, and geographic location, benchmarked against similar stage growth companies. Benefits programs are designed according to local market practices. Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies. In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than this job description as posted.

Annual Anticipated Base Salary Range

$130,000 - $180,000 USD

Apply on cockroachlabs.com About employer

More about this job

Skills

Technical support
Troubleshoot
Provide training
Guide staff
Documentation
Geographic areas
Assist customers
Coaching
SQL
Linux
Software development
Troubleshooting
Analytical skills
Root cause analysis
Critical thinking
Communication skills

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Work requirements

Jobs in the United States