Level 2 IT Support

IT Support Technician -- Tier 1 / Tier 2 Full-Time | 40 Hours per Week

Seeking an IT Support Technician with 3--5 years of experience to provide day-to-day help desk support and resolve escalated technical issues. The ideal candidate brings strong troubleshooting skills, clear communication, and a customer-focused approach.

Responsibilities:

• Provide remote and on-site support for computers, printers, Microsoft 365 applications, Outlook, and conference room technology.
• Build, configure, deploy, and retire computers for employee onboarding and offboarding.
• Manage Active Directory accounts, password resets, and account access.
• Configure and troubleshoot MFA and VPN connections.
• Diagnose hardware and software issues, perform repairs, and escalate when needed.
• Track equipment warranties and expiration dates.
• Document support tickets, troubleshooting steps, and resolutions.

Qualifications:

• 3--5 years of help desk or technical support experience, including Tier 1 and Tier 2 troubleshooting.
• Hands-on experience with computer setup, Active Directory, Microsoft 365, printers, MFA, and VPNs.
• Strong organization, problem-solving, and customer service skills.