The Maintenance Supervisor is responsible for leading the day-to-day field execution of maintenance activities across assigned car wash locations. Reporting to the Maintenance Manager, this role directly leads Maintenance Technicians and ensures preventive maintenance, work orders, repairs, and other assigned maintenance activities are completed safely, timely, efficiently, and to established standards.
The role serves as a key field partner to site leadership, communicates maintenance status and priorities, and escalates significant equipment, vendor, resource, or repair needs to the Maintenance Manager.
Essential Functions (Other Duties as Assigned)
- Lead the day-to-day activities of Maintenance Technicians, including assigning work, establishing priorities, monitoring performance, coaching, and following up to ensure maintenance work is completed safely, timely, and to established standards.
- Lead assigned maintenance shift operations, where applicable, including coordinating technician coverage, prioritizing daily or nightly work, responding to urgent equipment needs, monitoring completion, and ensuring effective communication and escalation between shifts.
- Plan, prioritize, assign, and monitor maintenance work orders based on operational impact, equipment condition, urgency, available resources, and established maintenance priorities.
- Monitor open work orders, outstanding repairs, and carryover work to ensure appropriate followup, timely completion, and effective handoff between technicians or shifts.
- Execute established preventive maintenance programs and schedules, ensuring required preventive maintenance activities are completed accurately, consistently, and on time.
- Identify missed preventive maintenance activities, recurring equipment issues, repair trends, and emerging maintenance needs and escalate significant concerns to the Maintenance Manager.
- Monitor the quality of maintenance and repair work through field observations, equipment inspections, work-order reviews, and follow-up; address execution gaps and coach technicians to established standards.
- Provide technical leadership and troubleshooting support for mechanical, electrical, hydraulic, pneumatic, plumbing, and other car wash equipment systems and assist technicians with complex diagnoses and repairs as needed.
- Conduct regular site visits and equipment inspections to identify maintenance needs, verify repair quality, assess equipment conditions, and ensure established maintenance standards are being followed.
- Monitor maintenance performance indicators, including work-order completion, preventive maintenance compliance, equipment downtime, recurring equipment failures, and repair quality, and use results to improve field execution.
- Manage small-to-medium maintenance projects within established scope and authority and provide field coordination and execution support for major repairs, remodels, equipment installations, replacements, and larger projects led by the Maintenance Manager.
- Identify when third-party vendor or specialized repair support may be required and escalate recommendations to the Maintenance Manager; coordinate approved vendor activity in the field as assigned.
- Manage the day-to-day use of maintenance labor, parts, tools, equipment, and inventory within established parameters and communicate shortages, significant expenditures, or additional resource needs to the Maintenance Manager.
- Partner with site and Operations leadership to communicate maintenance schedules, repair status, equipment downtime, work priorities, outstanding repairs, and expected completion timelines while minimizing disruption to operations.
- Lead, coach, and develop assigned Maintenance Technicians through regular feedback, 1:1 meetings, technical development, performance discussions, recognition, and accountability.
- Participate in performance management activities, including performance reviews, corrective action, performance improvement plans, and other employee-related processes in accordance with company policies and established authority.
- Support the onboarding and training of Maintenance Technicians on equipment, preventive maintenance requirements, work-order processes, troubleshooting techniques, safety expectations, and company procedures.
- Ensure maintenance work is performed in accordance with applicable safety requirements, OSHA standards, company policies, manufacturer specifications, and established maintenance procedures.
- Maintain accurate maintenance documentation and records, including work orders, preventive maintenance completion, parts usage, repair activity, equipment conditions, and other required maintenance information.
- Serve as the day-to-day field escalation point for Maintenance Technicians and promptly escalate significant equipment failures, recurring problems, major repair needs, safety concerns, resource constraints, or other operational risks to the Maintenance Manager.
- Perform other duties as assigned.
Education and Experience
- High school diploma or equivalent.
- Minimum of three to five years of progressively responsible experience in industrial, equipment, automotive, or facilities maintenance.
- Prior experience supervising, leading, or providing work direction to maintenance technicians, skilled trades employees, or comparable technical team members.
- Demonstrated experience troubleshooting, repairing, and maintaining mechanical and electrical equipment.
- Working knowledge of electrical, mechanical, hydraulic, pneumatic, plumbing, and related equipment systems.
- Experience working with preventive maintenance programs, maintenance schedules, and workorder processes.
- Working knowledge of workplace safety requirements and industrial maintenance best practices.
- Valid driver's license and ability to meet company driving requirements.
Preferred:
- Associate degree, technical degree, trade certification, or equivalent education in industrial maintenance, electrical or mechanical systems, engineering technology, or a related field.
- Prior formal supervisory experience.
- Experience working with car wash equipment or similar high-volume automated equipment.
- Experience working within a multi-site operating environment.
- Experience using a computerized maintenance management system (CMMS) or similar maintenance/work-order platform.
- Welding and fabrication experience.
Knowledge, Skills, and Abilities
- Strong working knowledge of preventive and corrective maintenance practices.
- Strong mechanical and technical aptitude with the ability to diagnose equipment issues and provide technical direction to others.
- Ability to plan, prioritize, assign, and follow up on maintenance work across multiple locations and competing operational priorities.
- Ability to lead day-to-day shift-based maintenance operations and maintain effect work handoffs between technicians or shifts.
- Strong frontline people-leadership skills, including coaching, feedback, development, accountability, and performance management.
- Ability to interpret work orders, preventive maintenance schedules, equipment manuals, technical documentation, and maintenance performance data.
- Strong problem-solving and decision-making skills with the ability to resolve issues within established authority and recognize when escalation is required.
- Ability to identify recurring equipment issues and maintenance trends and recommend corrective actions.
- Strong planning, organizational, and time-management skills.
- Ability to manage labor, parts, tools, equipment, and inventory within established parameters.
- Strong communication and interpersonal skills with the ability to work effectively with Maintenance Technicians, site leadership, operations, vendors, and maintenance leadership.
- Ability to work effectively in a fast-paced operational environment and adjust priorities based on changing equipment and business needs.
- Proficiency with Microsoft Office and maintenance/work-order management systems.
Physical Requirements:
- Stand, walk, bend, kneel, crouch, crawl, twist, perform repetitive motions, see variations in color, and climb and work from ladders
- The availability to work a flexible schedule including nights, weekends, and on-call hours
- Able to be active outdoors in varying temperatures and weather conditions
- Must be able to lift up to 75 pounds
- Regular travel of approximately 50% within the assigned geography is required to support site maintenance operations and business needs.
- Occasional overnight travel may be required.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other jobrelated duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly. Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility:
