CORE SYSTEMS ADMINISTRATOR

Position Title: DNA Core Administrator I Department: Information Technology

Classification: Non-Exempt Approved By: Management

REPORTING RELATIONSHIPS

Position Reports To: AVP of Information Technology

Positions Supervised: None

POSITION PURPOSE

Fiserv DNA System Administrator I is responsible for the overall administration, configuration, and maintenance of our Fiserv DNA Core System and any end-user equipment associated with the DNA System. You will be part of the critical team that ensures the stability, security, and optimal performance of the Fiserv DNA Platform. Assists the Information Technology Team in assessing system requirements, completing system flow charts, and documenting development activities and provides network administration when needed. Supports team members and ensures that established deadlines are met. Keeps management well informed of area activities and of any significant problems. Must adhere to the policies set forth in the CoastLife Credit Union Policy Manual and the supplemental Information Systems Policy and Procedure Manual. Weekend, holiday, and overtime work may be periodically required to complete assignments, perform upgrades, and other processes.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Assumes responsibility for the effective administration of the Fiserv DNA Core and CU networks.

• Adds, deletes, and updates user information.
• Administers and troubleshoots employee login issues to determine and resolve reported problems.
• Monitors the DNA Core performance.

d. Administers and troubleshoots eFax, telephone and VOIP issues to resolve them.

e. Contacts customer support and maintains eFax system where applicable.

f. Helps track warranties and inventory on all CU equipment.

g. Helps respond to CU Helpdesk tickets for technical support related to computer systems, software and hardware.

h. Diagnoses, documents, tracks, and examines DNA problems to ensure timely solutions. Opens Fiserv Client 360 cases when needed.

i. Helps maintain a fluid and well-organized inventory and storage system for all IT hardware

j. Helps monitor network systems, and network security when needed.

k. Analyzes, reviews, enhances, and tailors existing programs to increase operating efficiency or to adapt to information needs.

l. Administers additional systems associated with the Fiserv DNA core. Such as, but not limited to, CRM/BI, tMagic, Nautilus, Cash Recyclers, and Next.

2. Assumes responsibility for effectively developing, testing, recommending, and implementing new systems and processes in relation to the DNA Core.

a. Tests and evaluates software and hardware for reliability and functionality.

b. Procures and implements new software and hardware systems.

c. Works with various Departments and third-party vendors to help develop proper procedure for new systems.

d. Evaluates and recommends standards for hardware and software operations in all Company systems. Assists in locating and implementing new products as needs arise.

e. Provides suggestions in the development of IT strategies and policies

3. Assumes responsibility for maintaining operation of equipment.

• Tracks and resolves problems promptly and effectively
• Completes and submits Monthly Status Reports accurately and timely.

c. Obtains and conveys information as needed.

• Helps administer cloud services, including AWS, Apple, Google Apps, Office365, etc.
• Assists in setting up new workstation and training Credit Union employees on workstation usage.
• Follows through with employees to ensure full resolution of issues; ask relevant questions to determine nature of problem
• Assist with technical problems with Local Area Networs (LAN), Wide Area Networks (WAN) and other systems to resolve network connectivity issues.

4. Assumes responsibility for establishing and maintaining effective working relationships with area staff, management and outside contacts.

a. Provides support and assistance to all CU team members.

b. Keeps management well informed of area activities and of any significant problems.

• Provides technical assistance for questions and problems.
• Attends meetings as required.
• Interacts with third party vendors
• Promotes goodwill and a positive image of the Credit Union

5. Assumes responsibility for related duties as required or assigned.

• Ensures work area is clean, secure, and well maintained.
• Ask relevant questions to determine nature of problem
• Performs miscellaneous projects as assigned.
• Gets feedback from customers concerning their experience using the company’s computer or other products.

e. Updates technical skills as required.

PERFORMANCE MANAGEMENT

1. Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software and hardware.
2. Writes how-to-guides, editing and revising it with updated information when necessary.
3. Credit Union information needs are met. Suggestions for improvements are made.
4. Management is appropriately informed of area activities and any significant problems.
5. Projects are completed on schedule. Programming functions are completed in accordance with established policies and procedures.
6. Data integrity and quality programs are maintained. Programs are efficient.
7. Required reports and documents are generated accurately and timely.
8. Good working relationships exist with area staff and with management.

COMPETENCIES EVALUATED

20% Communications

20% Job Knowledge

20% Policy/Procedure Compliance

15% Attention to Detail

15% Organizational Skills

10% Productivity

100% Total

Qualifications

Education/Certification: High school diploma with two years of related experience or an equivalent combination of education in computers from vocational, private, self-paced, or similar source.

required knowledge: Knowledge of software applications. (Word, Excel, Access, MS Exchange, Outlook,)

Strong understanding of database management, scripting, SQL and related programming languages and procedures.

Experience Required: One to three years knowledge of server software packages/operating systems or job-related work experience. Experience working in the financial industry preferred.

skills/abilities: Solid organizational skills and attention to detail.

Good interpersonal skills.

Ability to communicate effectively (verbal/written)

Good analytical, troubleshooting and research skills.

Strong project management abilities.

Willingness to assist others and support others.

Able to operate all related computer applications and hardware.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

finger dexterity: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions. (Such as in a typical office.)

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply logical or scientific thinking to define problems, collect data, establish facts, and draw conclusions.

Able to interpret a variety of technical instructions and can deal with multiple variables.

MATHEMATICS ABILITY: Ability to compute discount, interest, profit, and loss; commission markup and selling price; ratio and proportion and percentage.

Able to perform very simple algebra.

LANGUAGE ABILITY: Ability to read a variety of books, magazines, instruction manuals, atlases, and encyclopedias.

Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar.

Ability to communicate distinctly with appropriate pauses and emphasis; correct punctuation (or sign equivalent) and variation in word order; using present, perfect, and future tenses.