Front Desk Associate

Now Hiring: Front Desk Associate – Primary Care

Coastal Health | Full-Time

About Coastal Health

Coastal Health is a multispecialty medical group with locations throughout Jacksonville and Southeastern Georgia. We are committed to providing quality patient care and creating a welcoming, supportive environment for our patients and team members.

Position Overview

Coastal Health is seeking a friendly, organized, and dependable Front Desk Associate to join our Primary Care team. The ideal candidate will provide excellent customer service, assist patients throughout the check-in and check-out process, and help ensure the smooth daily operation of our medical office.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.

• Check patients in and out for appointments.

• Verify patient demographics, insurance information, and required documentation.

• Schedule, confirm, and reschedule patient appointments.

• Collect copayments and other patient balances as needed.

• Answer incoming phone calls and direct calls to the appropriate department.

• Maintain accurate patient records and update information in the electronic medical record system.

• Communicate effectively with patients, providers, and clinical staff.

• Maintain patient confidentiality and comply with HIPAA regulations.

• Assist with general administrative duties to support daily office operations.

Qualifications

• Previous medical office or healthcare customer service experience preferred.

• Strong communication and interpersonal skills.

• Excellent organizational skills and attention to detail.

• Ability to multitask in a fast-paced medical office environment.

• Comfortable using computers and learning electronic medical record systems.

• Professional demeanor and a patient-focused attitude.

• Ability to work effectively as part of a team.

What Coastal Health Offers

• Competitive pay based on experience.

• Comprehensive benefits package.

• Health insurance.

• 401(k) retirement plan.

• Paid time off (PTO).

• Paid holidays.

• Opportunity to grow with a supportive healthcare team.

Join the Coastal Health Family!

If you are passionate about helping others, enjoy working with people, and want to be part of a team dedicated to excellent patient care, we encourage you to apply today!

Qualifications

Minimum 1-3 years experience in the medical field preferred. Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing , Professionalism, Quality Focus, Team driven attitude, ability to work in a fast-paced environment, and reliable transportation.