Shipping and Receiving Supervisor

Shift/Hours: Monday – Friday 7a – 3:30p

Department: Production

Reports To: Operations Manager

Employment Type: Full-Time

Position summary

The Shipping and Receiving Supervisor leads the day-to-day work of the shipping and receiving area. This person makes sure finished goods and materials are received, stored, picked, audited and shipped accurately and on time, for both dealer and web orders, while keeping ATF compliance at the highest level.

The supervisor works on the floor with the team, assigns work, trains staff and tracks productivity against the production schedule. The role partners with Sales, Manufacturing, Supply Chain, Scheduling, Customer Service and Accounting to resolve issues and keep customers satisfied.

Key responsibilities

Team leadership

• Supervise shipping and receiving clerks; assign daily work and set priorities to meet the production schedule
• Train new hires on shipping and receiving processes, systems and safety procedures
• Monitor team productivity and accuracy; coach staff to meet goals and quotas
• Build a culture of urgency, accuracy, compliance and teamwork
• Make sure the team has the training, tools and resources it needs; raise needs to the Production Manager

Shipping

• Oversee picking, packing, auditing and shipping of dealer and web orders
• Choose shipping methods using knowledge of routes, rates and carrier services; arrange pickups and deliveries with UPS, FedEx, USPS and freight carriers
• Pack, seal, label and affix postage as needed, using hand tools, power tools and postage meters
• Work with Accounting on billing for expedited shipping or special pricing

Receiving and inventory

• Coordinate with supply departments on upcoming finished goods and inbound materials
• Receive, inspect, count and verify incoming shipments against purchase orders and packing lists
• Report and resolve damages, shortages and nonconformance with vendors and carriers
• Review stock levels to balance customer demand and inventory turns; replenish planned inventory through SAP
• Manage bin replenishment for web and commercial locations, including accuracy and turns
• Requisition and store shipping materials and supplies

Systems, compliance and safety

• Use SAP and RESOLV to process orders and receipts, making sure required information is entered and shared
• Follow ATF compliance steps and all departmental policies, procedures and quality objectives
• Keep the area safe, clean and organized; lead housekeeping and safety in the department
• Complete production, receiving and audit paperwork and reports
• Work with Customer Service to resolve customer complaints
• Perform other job-related duties as assigned

Qualifications

Required

• High school diploma or GED
• 5+ years of shipping, receiving or warehouse experience, including at least 6 months in a lead or supervisory role
• Working knowledge of SAP or a similar ERP system and MS Office
• Experience working with carriers such as UPS, FedEx and USPS
• Ability to read, sort, count and verify numbers; good math and data entry skills
• Strong organization, problem-solving and communication skills, both verbal and written
• Ability to read and follow safety rules, operating instructions and procedure manuals
• Detail-oriented, goal-driven and able to work in a fast-paced environment

Preferred

• Experience in a high-volume retail or distribution center environment
• Experience with RESOLV or a similar warehouse or compliance system
• Knowledge of ATF regulations and firearms industry compliance
• Forklift certification
• Flexible schedule, including evenings and weekends as needed

Working conditions

Environment

• Climate-controlled manufacturing environment with exposure to noise, coolant, metal chips and dust
• Shifts may be 8, 10 or 12 hours
• Evenings, weekends or overtime as production requires

Physical demands

• Work is primarily standing (90% or more of the shift), except for lunch and break periods
• Frequent standing, sitting, walking, stooping, squatting and stair climbing
• Reach with hands and arms, bend and kneel for at least 50% of the shift
• Frequently lift and move tooling, parts containers and materials up to 40 lbs; occasionally move heavier items with help or equipment
• Regularly perform repetitive tasks, including repetitive wrist, hand, elbow, shoulder and ankle motions
• Strong fine motor skills; able to grip, reach, pull, turn and use tools to torque fixtures on machinery or when assembling, machining or testing parts
• Vision requirements may include close, distance and peripheral vision, depth perception and the ability to read fine print

Safety and PPE

• Wear required personal protective equipment (PPE), including safety eyewear, hearing protection and safety footwear
• Additional PPE may be required when working in or around your assigned department or in other departments

Employment

• Successful completion of the 90-day probationary period

Must pass a background check (not prohibited from owning or possessing firearms). Competitive compensation and benefits package.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

CMMG provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.