Information systems specialists jobs in the United States

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Added 1 month ago
Technical Project Manager II
Mikinok Enterprises
Minneapolis, MN · Atlanta, GA · Belcourt, ND · San Diego, CA
Executive Communication & Influence: Articulate complex project information clearly and concisely, influencing decisions and securing necessary buy-in. Inform executive leadership of risks…
Added 1 month ago
Technical Project Manager
Proactive Technology Management
Troy, MI
Lead and manage a cross-functional team of engineers, developers, and other technical specialists to deliver high-quality solutions on time and within budget.
Added 1 month ago
Senior IT Technical Project Manager
HITACHI ENERGY USA INC
Raleigh, NC
…high‑impact IT initiatives across North America, ensuring our systems, people, and processes evolve to support a rapidly growing business. You’ll collaborate with experts across regions,…
Added 1 month ago
Senior Technical Support Engineer – Slurm
NVIDIA USA
TX
Isolate problems across Slurm and its surrounding dependencies, including Linux, MUNGE, databases, networking, parallel storage, containers, GPUs, and cluster-management systems.
Added 1 month ago
Technical Project Manager
Prominence Advisors
Remote, United States
…innovate and grow your career in healthcare IT. Additional information is available on our…
Added 1 month ago
Technical Project Manager
Polimorphic
Remote, United States
- Partner with engineering on integrations with government systems such as permitting platforms, ERPs, and legacy databases. You own the field mapping, the data requirements, the test plan,…
Added 1 month ago
Technical Project Manager
NTT DATA Services
San Diego, CA
Added 1 month ago
Lead IAM Systems Analyst
NTT DATA Services
Seattle, WA
We are currently seeking a Lead IAM Systems Analyst to join our team in Seattle, Washington (US-WA), United States (US).
Added 1 month ago
Technical Project Manager
NTT DATA Services
Charlotte, NC
Must reside in the US
Added 1 month ago
IT Control Systems Analyst
Corning
Wilmington, NC
The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated…
Added 1 month ago
Project Engineer / Technical Project Manager - Advanced Platforms
RTX
United States
Qualifications You Must Have
Added 1 month ago
Integrated Planning Strategy and Systems Analyst
Corning
Corning, NY
Bachelor's degree in Business, Supply Chain, Engineering, Information Systems, Analytics
Added 1 month ago
Technical Support Engineer, Java & Scala (Remote)
PulsePoint
United States
Basic working knowledge of Kafka or event-driven systems
Added 1 month ago
Supply Systems Analyst - GDEC TO38
Olgoonik Corporation
Tracy, CA
Must have a current US Government SECRET Personnel Security Clearance or be able to successfully complete a U.S · Must have an Active Passport
Added 1 month ago
IE
Technical Project Manager
Idea Entity
Herndon, VA
- $125,000 to $165,000 USD / year
Bachelor’s degree in business, information technology, computer science, engineering, or a related field.
Added 1 month ago
Systems Analyst 181933
CTI Consulting
westlake, TX
5+ years professional experience as a Systems Analyst for software solutions
Added 1 month ago
Technical Support Engineer - 3rd Shift
Futurex
Bulverde, TX
Understand industry-specific APIs and protocols used when interfacing with external systems
Added 1 month ago
Technical Support Engineer - 2nd Shift
Futurex
Bulverde, TX
Understand industry-specific APIs and protocols used when interfacing with external systems
Added 1 month ago
Technical Support Engineer - 1st Shift
Futurex
Bulverde, TX
Understand industry-specific APIs and protocols used when interfacing with external systems
Added 1 month ago
Technical Support Engineer - Consultant
Sunshine Enterprise USA LLC
Columbia, SC
We are seeking an experienced PeopleSoft Systems Administrator to provide support for a highly complex PeopleSoft Human Resource Management System, including related web applications and…
Added 1 month ago
Systems Analyst – Consultant
Sunshine Enterprise USA LLC
Columbia, SC
Location: Columbia, SC Hybrid (3 days in office, 2 days remote)
Added 1 month ago
IT - SCDHHS - Systems Analyst – Consultant
Sunshine Enterprise USA LLC
Columbia, SC
Location: Columbia, SC Hybrid (3 days in office, 2 days remote)
Added 1 month ago
Accounting Systems Analyst
U-Haul International, Inc.
Phoenix, AZ
Must have excellent research and analysis skills, have the ability to work both in a group and independently, and be detailed oriented · Must have excellent communication skills (verbal and written), be able to multi-task and take initiative with projects
Added 1 month ago
IT QA Systems Analyst
BizTek People, Inc. | APA International Placement Consultants
Glen Allen, VA
Hybrid model subject to change onsite 5 days per week based on business needs
Added 1 month ago
IT Systems Analyst V (AFCAT) Windows Assessor
Computer World Services
Lackland AFB, TX
Must have excellent verbal and written communication skills · Must have excellent critical thinking skills

CloudZero

Technical Support Engineer II

Boston, MA, United States

$85,000 to $130,000 USD / year

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Job details

Pay: $85,000 to $130,000 USD / year
Posting language: English
Posted: Sep 4, 2026

Original job description

ABOUT THE ROLE

CloudZero's Technical Support team is the bridge between our customers and software developers, where the hard problems land after our AI frontline (Fin) deflects the routine. This is a technical problem-solving role first and a customer-facing role second.

You'll leverage AI to dive deep into logs, queries, APIs, and data pipelines, tracing how a customer's AI-spend and cloud-cost data moves through our platform and working out why something looks wrong.

Most of our stack is bespoke, so we'll teach you the product, but you need to arrive a strong, curious troubleshooter comfortable with ambiguity who thinks on your feet. We comprehend and resolve hard problems ourselves, escalating to engineering only when necessary. We’re accelerating problem-solving, trading “old support” for speed.

WHAT YOU'LL DO

Own and resolve complex technical tickets end to end. Trace issues across APIs, logs, databases, and the pipeline that moves customer AI-spend and cloud-cost data through CloudZero, and resolve them without engineering when possible.
Work a live ticket backlog, prioritize by impact, and drive clear communication whether with engineering or with customers.
Decide the right path for each issue: resolve directly, route contracts and renewals to Customer Success, escalate to engineering.
Investigate the health of customer cloud-billing connections across cloud providers: how they're set up, what data should arrive and when, and what “healthy” looks like.
Build the knowledge content that powers AI deflection: docs, runbooks, and guides that let Fin and our internal AI tooling deflect, accelerate, and resolve issues before they reach a person.
Use and sharpen our AI tooling to troubleshoot faster, including helping tune Fin's AI agent to handle more on its own.

WHAT YOU BRING

A strong technical foundation and problem-solving mindset, a real drive to help customers, and an ability to remain calm in ambiguity.
3-5 years in a complex troubleshooting environment, at the application and data level (this isn't an infrastructure-operations role).
Sharp diagnostic instincts: you reason from APIs, logs, and data flow to a root cause.
Working SQL: you read and write queries against complex data (Snowflake or similar) comfortably. More than basic, short of expert.
Log-analysis fluency, including from the command line (Sumo Logic, Snowflake, or comparable).
Day-to-day fluency with agentic AI tools (Claude Code, Codex, or similar), and the judgment to catch when the AI is wrong before it reaches a customer.
Enough understanding of cloud infrastructure to reason about billing and cost data: where it comes from, how it flows, and what it should look like coming back.
Clear, confident written and verbal communication with customers.
Experience with customer support platforms. Fin (formerly Intercom) preferred; Zendesk, Pylon, and DevRev comparable. Experience optimizing Fin or Intercom is a plus, as is building your own tooling or improving ours to optimize Fin's AI agent.
REST API fluency (Intercom, Atlassian, and similar).
A habit of building reusable AI workflows, authoring skills and prompts that turn a solved problem into a repeatable asset.

NICE TO HAVE

Hands-on exposure to multi-cloud billing or cost data (AWS, Azure, GCP, OCI)
Deeper AI-operations experience, including permission scoping, plugin distribution, and curating known agent failure modes
FinOps or cloud cost-management background
Experience in a fast-paced startup or SaaS environment

About CloudZero CloudZero is the AI ROI Company. We built the financial control plane for AI: the system finance, IT, and engineering use to connect every AI dollar to the outcome it produced. Across every provider. In real time. AI spend is the fastest-growing line on enterprise P&Ls and the least understood. Only 14% of CFOs can prove AI ROI today. CloudZero answers the question no one else can: what did it cost to produce this outcome, for this customer, on this model. The largest cloud spenders on the planet already run on CloudZero, including Coinbase, Duolingo, DoorDash, and Shutterstock. We processed 14 trillion billing events in the last twelve months. We're the first listed partner on Anthropic's cost and usage API. We've raised over $119 million, including a $56 million Series C https://www.cloudzero.com/press-releases/20250528/ backed by leading venture capital firms.

Why Join Our Team? At CloudZero, you’ll find a collaborative, fast-moving environment where your work makes a direct impact. We’re a team that values ownership, creativity, and curiosity - and we’re tackling some of the most complex challenges in the cloud space. If you’re excited by working with cutting-edge technology, driving meaningful outcomes, and growing with a company that’s scaling fast, we’d love to hear from you!

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More about this job

Skills

Technical support
Problem solving
Communication skills
Troubleshooting
SQL
Snowflake
Customer service
Zendesk
AWS
Microsoft Azure
Google Cloud
Cost management

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Information systems specialists jobs in the United States

Technical Project Manager II

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Technical Support Engineer, Java & Scala (Remote)

Supply Systems Analyst - GDEC TO38

Technical Project Manager

Systems Analyst 181933

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Systems Analyst – Consultant

IT - SCDHHS - Systems Analyst – Consultant

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Information systems specialists jobs in the United States