Help Desk Technician

About the Role

We’re looking for a motivated and reliable Help Desk Technician to support one of our healthcare clients during weekday afternoon operations. This is a remote role with the possibility of occasional on-site work in Flemington, NJ. The regular schedule is Monday through Friday, 9:30 AM to 6 PM, though occasional weekend coverage may be necessary.

In this position, you’ll serve as the first point of contact for users, handling support calls, creating tickets, and resolving technical issues. You will also coordinate with on-call application and engineering teams when escalation is required. If you’re dependable, customer-focused, and enjoy helping users overcome technology challenges, we’d love to meet you.

Key Responsibilities

• Provide technical assistance for network, computer hardware, and software issues.
• Answer help desk calls, create support tickets, and determine appropriate routing or resolution.
• Support users via phone, electronically, or in person as needed.
• Perform Active Directory administration including credential creation, password resets, and user profile troubleshooting.
• Document issues, steps taken, and resolutions clearly and accurately.
• Collaborate with on-call technical teams when escalation is necessary.
• Maintain strong communication and professionalism during all user interactions.

Minimum Qualifications

• Previous experience as a Help Desk Technician or Support Analyst.
• Strong understanding of modern software, systems, and IT technologies.
• Active Directory experience (account management, password resets, profiles).
• Excellent communication and interpersonal skills - able to assist users calmly and effectively.
• Organized, dependable, and able to work independently with minimal supervision during overnight hours.
• Valid driver’s license, proof of insurance, and reliable transportation (if on-site presence is required).
• Healthcare IT experience preferred but not required.
• Familiarity with Google Workspace (G Suite) is a plus.

Ideal Candidate

• Professional and articulate - represents the company well in all interactions.
• Technically proficient - confident troubleshooting across a wide range of systems.
• Calm under pressure - able to handle urgent or sensitive issues effectively.
• Team-oriented - works collaboratively with colleagues and partners.
• Client-focused - builds rapport easily and ensures a positive support experience.
• A proactive problem solver - thinks critically and takes initiative.

Benefits

• Health, Dental, and Vision Insurance
• Paid Time Off