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Acquisition Management Specialist
Credence
Aberdeen Proving Ground, MD
- $130,000 to $170,000 USD / year
…the Army Positioning, Navigation and Timing (PM PNT) System Engineering and Technical Assistance (SETA) Program at Aberdeen Proving Grounds,…
Added 1 min ago
CR
Platform Products and Client Experience, Charles River Development, Vice President
Charles River Systems Inc MA
United States
- $110,000 to $207,500 USD / year
The successful candidate will work closely with Engineering, Architecture, Cloud Operations, and client-facing teams to translate business, client, and operational needs into scalable…
Added 2 mins ago
Construction Project Manager, Critical Transport (Starship)
SpaceX
Starbase, TX · Brownsville, TX
Write and manage engineering, transport, and construction contracts across multiple disciplines through project completion.
Added 3 mins ago
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Product Designer, Visual Lease & Costar Real Estate Manager
CoStar
Richmond
- $94,000 to $126,000 USD / year
CoStar Real Estate Manager is the leading platform for lease accounting, lease administration and the management of portfolios, transactions, projects and construction. Clients use CoStar…
Added 3 mins ago
IT Services Senior Manager/Cloud Computing Support Lead
ASM Research, An Accenture Federal Services Company
Madison, WI
Mentor cloud engineers on automation, scripting, platform capabilities, and reliability engineering practices to build a high‑performing cloud operations culture.
Added 3 mins ago
Manager, Software Engineering
Converse
Beaverton, OR
Nike is seeking an AI-Native Engineering Manager who leads full-stack delivery and can demonstrate - with concrete, recent examples - how state-of-the-art AI tools, agentic workflows, and…
Added 4 mins ago
FY27 Intern - Telemetry Firmware, Driver and Tools Developer Internship - Canada (16 months)
ON, CA
Qualcomm's Server CPU Software team is seeking a highly motivated Engineering Intern to join our Telemetry Framework and Platform Software team. The successful candidate will contribute to…
Added 4 mins ago
Manager, Software Engineering
Nike
Beaverton, OR
Nike is seeking an AI-Native Engineering Manager who leads full-stack delivery and can demonstrate - with concrete, recent examples - how state-of-the-art AI tools, agentic workflows, and…
Added 4 mins ago
System Engineer Manager, Information Technology
PharmaforceIQ
Remote, United States
PharmaForceIQ is a real-time customer engagement platform built specifically for life sciences. We empower leaders across functions and brands with a faster, more effective way to engage…
Added 6 mins ago
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Associate Project Manager, Permitting [Illinois]
Pulley
Chicago, IL
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
P
Associate Project Manager, Permitting [Oregon]
Pulley
Beaverton, OR · Portland, OR
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [Ohio]
Pulley
Cleveland, OH · Columbus, OH · Cincinnati, OH
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [Colorado]
Pulley
Grand Junction, CO · Denver, CO · Fort Collins, CO
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [New Mexico]
Pulley
United States
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
P
Associate Project Manager, Permitting [California]
Pulley
Los Angeles, CA · San Diego, CA
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [New Jersey]
Pulley
New Brunswick, NJ · Jersey City, NJ
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
P
Associate Project Manager, Permitting [Nevada]
Pulley
Las Vegas, NV · Reno, NV · Henderson, NV
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [Wisconsin]
Pulley
United States
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
P
Associate Project Manager, Permitting [Minnesota]
Pulley
Minneapolis, MN
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [Arizona]
Pulley
Tucson, AZ · Phoenix, AZ
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [Washington]
Pulley
Bellevue, WA · Seattle, WA
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
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Associate Project Manager, Permitting [Utah]
Pulley
Salt Lake City, UT · St . George, UT
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 6 mins ago
P
Associate Project Manager, Permitting [Indiana]
Pulley
Fort Wayne, IN · Indianapolis, IN
- $80,000 to $95,000 USD / year
- Provide feedback to product & engineering teams to help refine our software platform
Added 7 mins ago
SI
Senior Manager, Technical Product Partnerships - Security, Governance & Compliance Ecosystem
Salesforce, Inc.
Remote, United States
- $172,500 to $260,100 USD / year
…emerging layer of agent and MCP governance. We're hiring a Senior Manager, Technical Product Partnerships to help own and evolve that…
Added 8 mins ago
TT
Product Manager, AI Agents
True Talent Solutions Partners
San Francisco, CA
- $150,000 to $250,000 USD / year
…founding member of the AI agents team, you will shape a new agent platform that understands customer workflows and carries out operational tasks, working closely with customers, product…

Cloudinary

Technical Customer Success Manager

Remote, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web.

Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you.

Cloudinary was founded in 2012 to solve a simple problem: making it an easy platform to manage images & videos. Over the years we evolved into a $120 million+ annual recurring revenue business serving 10,000 companies across industries – from the smallest Shopify stores to iconic global brands and other worldwide companies.

Cloudinary is now the foundational technology for all images and videos on the internet. Only we provide robust, flexible, and intelligent solutions for every business in the world to harness the power of visual media to tell its story. As a single source of truth for brands’ image and video needs, we also provide a comprehensive array of APIs and integrations to transform every brand into a masterful visual storyteller.

If images and video are the electricity powering the new digital world, Cloudinary is the power grid: enabling anyone to easily plug in and “light up” their business with high-impact visual media, without worrying about the science behind the electrical current.

The ideal candidate would have a strong interest in both business and technology and must be comfortable in a customer-facing position. You will be the customer's go-to person for everything Cloudinary-related and should be comfortable with discussing product capabilities and communicating the customer's voice internally.

Responsibilities:

• Manage a high-volume portfolio of accounts (details below)

• Identify customer needs, map them to solutions, and guide customers to resolution quickly and effectively

• Introduce relevant next use cases to drive continued adoption and value realization

• Build working solutions for customers using Cloudinary APIs, SDKs, webhooks, and integrations, including code samples, proofs of concept, and troubleshooting of customer implementations

• Collaborate closely with AMs to support active opportunities and at-risk accounts

• Maintain clear and consistent documentation of engagements, including sentiment, and outcomes

• Use AI to maximize operational efficiency in prep, follow-up, documentation, and signal triage

• Provide feedback to Product, Marketing, and Education teams based on recurring customer needs and trends

• Contribute to the development and refinement of Digital playbooks, automations, resources, and scalable solutions (guides, training, etc.)

Digital Account Management

• Execute a transactional engagement model with short-cycle engagements (2-4 weeks) to resolve specific adoption blockers or use cases

•

Prioritize interactions using playbooks, campaigns, and inbound signals (AMs, Support), based on:

• Active sales opportunities (non-renewal)

• At-risk signals

• Campaign or product-driven initiatives

• Lead efficient, solution-oriented customer meetings (typically 30-60 minutes)

• Provide clear, actionable guidance and resources, including writing or reviewing code, then hand it back so customers can move forward independently

• Balance multiple concurrent engagements while maintaining speed and quality

• Re-engage customers as new needs arise

About You:

• Strong technical background, including hands-on experience building solutions with APIs and SDKs (JavaScript, Python, or similar)

• Ability to design solutions across the full Cloudinary feature set and debug customer implementations

• Experience as a CSM, SE, or TAM at Cloudinary or similar SaaS environment

• Strong understanding of Cloudinary products and use cases (or ability to ramp quickly)

• Proven experience using AI to maximize operational efficiency, with examples

• Proven ability to manage a high volume of customer interactions effectively

• Strong problem-solving skills with a focus on identifying and resolving customer pain points quickly

• Excellent communication skills, with the ability to guide customers to clear outcomes in short engagements

• Ability to prioritize and manage multiple concurrent transactions

• Comfortable operating in a fast-paced, scalable engagement model with less structured, ongoing relationships

• Track record of driving product adoption and customer value, leading to retention and growth

We have you in mind. As an employee, you will experience many benefits, including:

Awesome technology Top-talent peers 100% sponsored medical, dental, and vision plans for employees & family HSA company contribution Matching 401k program Robust vacation & wellness policy Annual development stipend Catered lunches or a food stipend

Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce.