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Added just now
Lead Systems Engineering / Architect
GD Information Technology, Inc.
United States
This is the authoritative technical architecture lead for the entire hybrid enterprise. The Lead Systems Engineer shall design, govern, and maintain the hybrid enterprise architecture,…
Added 1 min ago
Mgr, Network Administration
American Savings Bank
Honolulu, HI
Leads and develops a network engineer operations team while actively contributing to the design and architecture of enterprise network solutions - planning, configuration, and installation…
Added 16 mins ago
Staff Digital Design Engineer
Infineon
San Jose
As a Staff Digital Design Engineer in our Research &
Added 21 mins ago
Mobile Engineer 4 (iOS)
Capital One
McLean, VA
…the next generation of mobile commerce. We are seeking an iOS Engineer who is passionate about leveraging modern Swift frameworks (SwiftUI/XCode), agentic AI workflows, and digital wallet…
Added 26 mins ago
IT Tier 2 Support Engineer
Insight Global
Alliance, NE
Work cross-functionally with networking, security, and application support teams to resolve complex technical challenges.
Added 27 mins ago
Lead Systems Engineering / Architect
GD Information Technology, Inc.
United States
This is the authoritative technical architecture lead for the entire hybrid enterprise. The Lead Systems Engineer shall design, govern, and maintain the hybrid enterprise architecture,…
Added 29 mins ago
Mgr, Network Administration
American Savings Bank
Honolulu, HI
Leads and develops a network engineer operations team while actively contributing to the design and architecture of enterprise network solutions - planning, configuration, and installation…
Added 31 mins ago
MT
Principal System Architect
Micron Technology
San Jose
- $202,000 to $343,000 USD / year
Experience architecting, developing, validating, and shipping memory, storage, compute, networking, or other high-speed electronic systems.
Added 43 mins ago
Staff Software Engineer, EW
Anduril Industries
Costa Mesa, CA
…cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not…
Added 43 mins ago
Principal Embedded Engineer, EW
Anduril Industries
Costa Mesa, CA
…cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not…
Added 46 mins ago
Senior Software Engineer, AI Frameworks
NVIDIA Corporation
Remote, United States
We are seeking a Senior Software Engineer to drive integration of the NVIDIA Grove project within Dynamo and across a set of leading open-source AI frameworks. In this role, you will…
Added 47 mins ago
TT
Forward Deployed Engineer, Infrastructure
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
- Diagnose and resolve infrastructure issues involving Kubernetes configuration, cloud IAM, and networking.
Added 52 mins ago
Technical Support Engineer, Zero Trust
Cloudflare
Austin, TX
You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.
Added 56 mins ago
I
Network Engineer - Cisco Route/Switch/Wireless
Insight
Remote, United States
- Up to $120,000 USD / year
Insight is seeking an experienced Network Engineer - Cisco/Network/Wireless to design, deploy, and support enterprise networking solutions across routing, switching, wireless, security, and…
Added 56 mins ago
IE
Network Engineer - Cisco Route/Switch/Wireless
Insight Enterprises, Inc.
NC
- Up to $120,000 USD / year
Insight is seeking an experienced Network Engineer - Cisco/Network/Wireless to design, deploy, and support enterprise networking solutions across routing, switching, wireless, security, and…
Added 1 hour ago
Software Support Engineer
JBT MAREL CORPORATION
Redmond, WA
As our Software Support Engineer, you will join a focused engineering team developing software that drives robotic waterjet cutting systems for the food processing industry. Our…
Added 1 hour ago
NG
2027 Systems Engineer Intern - Woodland Hills CA
Northrop Grumman
Los Angeles
- $21.5 to $48 USD / hour
…We’ll support you with training, professional development and networking opportunities, and our shared vision of global…
Added 1 hour ago
Staff Electronics Integration Engineer
Northrop Grumman
San Diego · Palmdale
Northrop Grumman Aerospace Systems has an opening for a Staff Electronics Integration Engineer to join our team in San Diego (Rancho Bernardo), CA or Palmdale, CA. This position will be in…
Added 1 hour ago
(Skillbridge) – Electrical Engineer 1
Northrop Grumman
Chandler
…comprehensive internship experience including professional development, networking with leadership, and training specifically focused on NG leadership principles, company history,…
Added 1 hour ago
Sentinel Sr Principal DevOps Engineer - 18893
Northrop Grumman
Roy
Northrop Grumman Defense Systems (NGDS) is seeking a Sr. Principal DevOps Engineer. This role will focus on automating the provisioning and management of servers, storage, and networking…
Added 1 hour ago
Sr Principal Engineer Hardware
Northrop Grumman
San Diego
Northrop Grumman Mission Systems has an opening for a Sr Principal Hardware Engineer (Level 3) to join our Manufacturing Engineering team. This position will be located at our Mission…
Added 1 hour ago
Principal Engineer Hardware
Northrop Grumman
San Diego
Northrop Grumman Mission Systems has an opening for a Principal Hardware Engineer (Level 3) to join our Manufacturing Engineering team. This position will be located at our Mission Systems…
Added 1 hour ago
Customer Support Technician
Tait North America Inc.
TX
Familiar with the concepts and exercise of ITIL Service Management principles, the Customer Support Engineer will employ and engage in the established processes and be a contributor to the…
Added 1 hour ago
Sentinel - Sr. Staff Systems Engineer - 20504
Northrop Grumman
Roy
Northrop Grumman Defense Systems is seeking to hire a Sr. Staff Systems Engineer in Roy, UT, in support of the Sentinel program. Northrop Grumman supports the Air Force’s sustainment,…
Added 1 hour ago
Senior Cloud Engineer, Information Technology [R0150849]
University of Nevada, Las Vegas
United States
The University of Nevada, Las Vegas invites applications for Senior Cloud Engineer, Information Technology [R0150849].

Cloudflare

Technical Support Engineer, Zero Trust

Austin, TX, United States

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Job details

Experience: You have a minimum of 3 years experience working as a Support Engineer / Sr.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week.

About the Department

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - for better service and future product development.

About the role

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium-level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer for Zero Trust to join our team. You will work with our largest and most technically sophisticated customers on a variety of technical support issues to ensure they can deploy and operate Cloudflare's Zero Trust solutions with confidence.

Responsibilities

Serve as a trusted technical advisor, providing advanced support for enterprise customers using Cloudflare’s Zero Trust platform, including products like Access, Gateway, Cloudflare Tunnels, Cloudflare WAN and the Cloudflare One client (formerly known as Cloudflare WARP client).
Troubleshoot and resolve complex technical issues related to identity, device security, and secure application access.
Communicating and working directly with the customers via phone, video conference (ie Zoom, Google Meet), chat and tickets in Salesforce
Work directly with customers to diagnose and remediate configuration and integration challenges with authentication protocols (e.g., SSO, SAML, OIDC) and network security settings.
Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
Partner with Cloudflare’s Product, Engineering, and Security teams to escalate and resolve advanced customer issues.
Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.

Desirable Skills, Knowledge, and Experience

Availability to work the weekend shift (Saturday & Sunday)
You have a minimum of 3 years experience working as a Support Engineer / Sr. Support Engineer supporting networking or web security products.
Exceptional troubleshooting and problem-solving skills, with the ability to simplify complex concepts for customers.
Strong customer service orientation and communication skills, both written and verbal.
Ability to work independently and collaboratively in a fast-paced, dynamic environment.
You have experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc).
Hands-on experience with identity and access management (IdP, IAM, SCIM) systems, such as Okta, Microsoft Entra, Ping, etc. Strong knowledge of authentication protocols (SAML, OIDC)
Proficiency in networking fundamentals, including DNS, VPNs, firewalls, and traffic routing.
Experience supporting cloud platforms (AWS, Azure, GCP) and SaaS application integrations.
You have worked with PostgreSQL, MySQL, MS SQL or other database servers.
Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or a related field (or equivalent experience). This may also include specialized bootcamps.
Relevant certifications such as Cloudflare Certified Zero Trust Specialist, CISSP, or CCSP.
Experience with building projects on Cloudflare or using Cloudflare Products.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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More about this job

Skills

Technical support
Microsoft Access
WAN
Troubleshoot
Zoom
Google Meet
Salesforce
SAML
Troubleshooting
Documentation
Assist customers
Problem solving
Customer service
Communication skills
Work independently
Identity and access management
DNS
AWS
Microsoft Azure
Google Cloud
PostgreSQL
MySQL
SQL
Computer science
Cybersecurity
CISSP

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