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Added 9 days ago
Capital One Shopping Tech, Full - stack Engineer 5 (Remote - Eligible)
Capital One
Trenton, NJ
We are seeking a Full - stack Engineer 5 who is passionate about marrying data with emerging technologies. As a Full-stack Engineer 5, you’ll have the opportunity to be on the forefront of…
Added 9 days ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Trenton, NJ
- $121,400 to $218,600 USD / year
As a Senior Software Engineer, you will be responsible for:
Added 9 days ago
Cloud Backend Engineer
MSys Inc.
Jersey City, NJ
Senior AWS Data/Software Engineer with strong cloud-native development experience. The ideal candidate should have a combination of AWS services, Data Engineering, Java/Python development,…
Added 9 days ago
Backend Engineer – Advanced
MSys Inc.
Jersey City, NJ
Design, develop, test, and maintain production-grade software solutions using Java and/or Python on AWS.
Added 9 days ago
EG
PKI Security Engineer
Eliassen Group
Trenton, NJ
- $60 to $68 USD / hour
Our client seeks a Senior PKI Security Engineer to provide operational, engineering, and project support for an enterprise PKI environment. The role requires expert-level experience with…
Added 9 days ago
Information Systems Security Engineer (ISSE) Linux/RHEL
CACI
Sterling, VA · Sterling
Job Title: Information Systems Security Engineer (ISSE) Linux/RHEL
Added 9 days ago
RA
Staff Platform Integration Engineer
Rivian and Volkswagen Group Technologies
Palo Alto, CA · Irvine, CA
- $186,000 to $255,750 USD / year
As a test-focused Platform Integration Engineer on the Connectivity and Infotainment software team at Rivian and Volkswagen Group Technologies, you will own the end-to-end BSP test and…
Added 9 days ago
Lead Site Reliability Engineer
JPMC page
Houston, TX
Proficient in scripting languages such as Python, Bash, or PowerShell
Added 9 days ago
Software Engineer (Framework Solutions), AI & Data Platforms (AiDP)
Apple
Remote, United States
As a Framework Software Engineer, you will be responsible for building various tools and features for Data and ML platforms, including data processing, insights portal, data observability,…
Added 9 days ago
Application Security Engineer
OneStream
United States
We are looking for an Application Security Engineer to join the Information Security team. In this role, you will help keep the OneStream platform secure by triaging and validating findings…
Added 9 days ago
Software Engineer
Luna Innovations
Chino, CA
We are seeking a Software Engineer II, with flexibility to hire at the Senior level for the right candidate, to join the software development team for our photonics instrumentation. Final…
Added 9 days ago
DevSecOps (1472)
Zapata Technology
Chantilly, VA
The DevSecOps Engineer is part of a skilled IT team that will work independently and collectively with other engineers to identify and test potential enhancements and resolve technical…
Added 9 days ago
ML Engineer, Trust & Safety [Hapiko]
Spin Master Ltd
New York, NY
…the core of the product. As our first dedicated Trust Safety engineer, you'll own the systems that keep it that way as we…
Added 9 days ago
Backend Platform Engineer - Hapiko
Spin Master Ltd
New York, NY
Keep the real-time connection layer that devices rely on healthy and reliable, partnering with our firmware engineer.
Added 9 days ago
Artificial Intelligence Engineer
DAn Solutions
Washington, DC
DAn Solutions is seeking an experienced Artificial Intelligence Engineer to design, develop, and deploy secure AI systems integrating foundation models with enterprise tools, data sources,…
Added 9 days ago
O
Software Engineer (Python, AWS)
OpenDataJobs
Remote, United States
- $92,000 to $133,000 USD / year
At Peregrine Advisors, you will build the Python backend services and secure APIs on Amazon Web Services (AWS) that a federal agency relies on to process its filer applications. But we hire…
Added 9 days ago
NR
Software Engineer, Nimble Brain
Nimble Robotics
San Francisco, CA
- $150,000 to $210,000 USD / year
We are looking for a Software Engineer to join our Nimble Brain team, focused on building the backend and robotics infra that powers our robot-enabled products. You will design and ship…
Added 9 days ago
Senior Chromatography Data Processing Engineer
Waters Corporation
UNAVAILABLE
We need your talent! Waters Corporation is currently seeking a Senior Chromatography Data Processing Engineer to join our Global Software Engineering team.
Added 9 days ago
IT Cloud Engineer
Forrest T Jones & Company
Kansas City, MO
Minimum of one IT industry certification, e.g., Azure Administrator, Azure DevOps Engineer Expert, HashiCorp Terraform Associate, etc.
Added 9 days ago
Technical Support Engineer, Developer Platform
Cloudflare
Austin, TX
As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows,…
Added 9 days ago
Digital Solutions Architect (Engineer)
Tactica Solutions
Huntsville, AL
…(Power Platform/SharePoint), or custom development stacks (e.g., Python, SQL).Key…
Added 9 days ago
IS
AI / ML Engineer
INSPYR Solutions
Brentwood, TN
- $70 to $80 USD / hour
Python, SQL, Azure Foundry/Azure OpenAI and other LLM provider APIs, Azure AI Search, Databricks, Snowflake, AKS and Azure App Service. Supporting dependencies may include Redis, Couchbase,…
Added 9 days ago
CO
Senior Front-end Software Engineer
City of Boston (MA)
Boston, MA
- $101,974.53 to $145,366.29 USD / year
As a front-end engineer, you will work on small teams to build scalable infrastructure for the City – designing, implementing, and delivering services that City residents depend on. You…
Added 9 days ago
Technical Support Engineer - Automatic Test Equip.
Cohu
Norwood, MA
We are seeking a Technical Support Engineer with strong expertise in Linux systems and software troubleshooting to support our Automatic Test Equipment (ATE) platforms. This role will be…
Added 9 days ago
Sr. Principal Engineer
Grubhub Holdings Inc.
DC
We're looking for a Senior Principal Engineer to help stand up this team from its earliest days and bring AI-enabled development practices to Wonder Engineering. You'll design and build…

Cloudflare

Technical Support Engineer, Developer Platform

Austin, TX, United States

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Job details

Experience: 3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.
Posting language: English
Posted: Oct 29, 2026

Original job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, Texas. You will be expected to work from our Austin office twice a week.

Schedule: This is a full-time role on a Tuesday-Saturday or Sunday-Thursday rotation with a firm start time of 11:00 AM Central Time to align with our global operations.

About the Department

Cloudflare’s Customer Support team helps customers resolve complex technical problems and build a better Internet. Within Developer Platform, we work with individual developers, startups, and enterprise engineering teams building production applications on Cloudflare. We bring together technical investigation, thoughtful customer communication, and close collaboration with Product and Engineering to resolve issues and improve the developer experience.

About the role

As a Technical Support Engineer on our Developer Platform team, you’ll help developers build and run applications on Cloudflare Workers, Workers AI, Durable Objects, R2, D1, Workflows, Pages, Queues, and Workers KV. You’ll investigate platform behavior, replicate reported issues in a test account, guide customers on enabling logs and tracing, and turn findings into clear, practical guidance. You’ll also improve the scripts, documentation, and AI-assisted workflows that help the team solve problems consistently. This role combines hands-on troubleshooting, customer communication, and ownership across a rapidly evolving platform.

Responsibilities

Own technical support cases from initial investigation through resolution via email, chat, and phone, providing clear next steps, timely follow-up, and empathetic communication.
Troubleshoot builds and deployments, runtime errors, resource limits, routing, and bindings to storage, databases, and external APIs.
Replicate reported behavior in a sandbox environment, analyze platform logs and request telemetry, and guide customers on enabling observability and tracing to isolate root causes.
Partner with Engineering on escalations with clear customer impact, reproduction steps, and diagnostic evidence, keeping customers informed through resolution.
Define and update runbooks, AI skills, conversational journeys, and documentation to ensure automated workflows and customer guidance remain accurate and up to date.
Use and improve diagnostic scripts, tools, and test examples that help customers and teammates troubleshoot faster.
Prioritize concurrent cases by customer impact, provide clear handoffs across time zones, and help identify and communicate recurring issues or incidents.
Collaborate with teammates, Product, and Engineering to report reproducible bugs, validate fixes, and improve product reliability and support workflows.

Desirable Skills, Knowledge, and Experience

3-5 years of experience in technical customer support, developer support, or a similar role troubleshooting web applications, cloud services, or APIs.
Ability to write or modify small scripts in JavaScript, Python, Bash, or a similar language to reproduce issues and inspect API behavior.
Excellent written and verbal communication: explain complex findings clearly, ask focused questions, set realistic expectations, and guide customers with different levels of technical expertise.
A structured troubleshooting approach: isolate variables, compare environments, and interpret logs, stack traces, and error messages to pinpoint root causes.
Strong understanding of HTTP(S), DNS, SSL/TLS, caching, and how web requests flow between clients, edge networks, and origin servers.
Familiarity with REST APIs, JSON, authentication headers, and basic SQL queries when investigating application or data issues.
Experience supporting or deploying cloud-hosted web applications, including environment configuration, build logs, and runtime errors.
Comfort working in Linux or Unix-like environments with command-line tools such as curl, dig, openssl, and Git, as well as browser developer tools.
Curiosity, independent learning, and sound judgment when prioritizing cases, collaborating with teammates, and verifying outputs from AI tools and documentation.

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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More about this job

Skills

Technical support
Documentation
Troubleshooting
Communication skills
Troubleshoot
Customer service
JavaScript
Python
Bash
DNS
API development
SQL
Linux
UNIX
Git

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